I've had such a great experience with Samantha as our HOA property manager. She is incredibly…read morepositive, helpful, and approachable. No matter how many questions I had (and there were a lot!), she never once made me feel silly or like I was a bother. Instead, she always took the time to provide clear, thorough answers and made sure I fully understood everything. Samantha's communication is outstanding--she's responsive, patient, and genuinely cares about helping residents. It's rare to find someone who combines professionalism with such a friendly and supportive attitude. She truly goes above and beyond, and it makes a huge difference in our community. I highly recommend Samantha to anyone looking for a knowledgeable and dependable property manager!

I would not recommend this property management company. I scheduled a meeting to discuss possibly…read morehiring them to manager a 27-unit property, but he missed the meeting. That alone was disappointing, but the experience only got worse from there. During our conversations, he repeatedly talked over me and rarely allowed me to finish a sentence. I found him to be dismissive, unprofessional, and unnecessarily rude. The way he interacted with me left me feeling that I was not being treated with with the same level of respect I would expect from someone seeking my business. Based on my experience, I would not trust this company to manage our property and cannot recommend them to others looking for a professional, respectful property management firm.

PLEASE BEWARE Do not rent from Atella properties unless you want to get scammed out of your deposit…read morewhen you didn't break anything. This company, mainly Kelli Jennings, is evil and put us through hell the 11 months we were living in one of their properties. First of all, when we moved in we were not given a mail key for weeks after we moved in. We just assumed we weren't getting any mail until packages started going missing later to find out we have a community mailbox and not the one on our front porch. We had to personally get mail keys from USPS. When we moved in there were multiple things wrong with the house but without thinking we would get scammed out of our deposit, we failed to get proof of the things that were wrong. One of the things being a broken door that I noticed walking through it with Kelli Jennings before we decided to rent the house. Thought it was weird that it wasn't replaced but I didn't think it was necessary to mention since it was just a door. A few of the blinds were broken, one didn't have a rod to open the blinds and the second one wouldn't open even with the rod. An outlet was left exposed bringing risk to my toddler and when they "fixed" it the cover fell off because they used the wrong size. They used paint to cover many damages around the house and say it was "renovated". Summer hit and come to find out the AC they put it didn't work because they failed to use the wrong outlet for it. They left us in 100 degree weather for A WEEK after we told them it wasn't working and blamed US for it not working! When we finally got a portable AC it said the house was 89 degrees in the house! We were miserable! In our lease it says the landlord was responsible for for yard care so we had one request and we asked nicely, please do not spray round up on the yard because we have a toddler who plays out there and is sensitive to chemicals. We were then told that the weeds were our responsibility because the landlord didn't want to get down on his hands and knees and pull them himself like the lease stated. So like any man would my husband got down on his hands and knees to pull the weeds himself. We spent hundreds of dollars on safer alternatives to round up and a weed eater. The weeds became so overwhelming because whoever did the landscaping on the yard failed to put down a WEED BLOCKER so GRASS was growing through the mulch. My husband was out there every weekend pulling weeds and fixing the landscaping. They eventually ended up spraying round up against our request putting me and my husband, my child, and my neighbors at risk. It just killed the grass that was growing through the mulch so they would still have to get down on their hands and knees to pull it anyway. We watered daily per their request after they saw the plants were dying in the heat, until we got a warning from the city telling us we could only water two days a week during the times we weren't home. The yard looking awful was due to poor landscaping and failure to have someone come once a week to work on it for 3 months after we moved in. The yard they were responsible for was neglected for 3 months. We finally got to move out and they requested us clean it before we turned in the keys. Because of delays that were out of our hands completely, we had to stay 2 days past the 30th of November to clean it for them. We were charged by Atella, $70 dollars for two days we weren't even living there. There's plenty more hell they put us through that I'm not thinking of at the moment. They are blaming things on us that we didn't do to scam us out of our deposit. I don't want this to happen to anyone else so please DO NOT RENT FROM THIS COMPANY, if you do, document everything and take pictures of everything they failed to fix. Stealing money from a family right before the holidays. They are liars and thieves. Criminal.

After dealing with one bad real estate agent, this was such a relief. Moving is already hard as it…read moreis. I felt these people had my back. Side note, Bill Mauch from 20th Century was completely terrible and would never do business with him.

Jason has great customer service. He has been managing my properties for a few years and does a…read moregreat job and answered all the questions I had. Highly recommend!!!

My name is Bekah and I have had the pleasure of working side by side with Mill Creek Management for…read morethe last 8 years. Mill Creek is your go to property management company. I personally recommend them to anyone looking for a property management company. I work alongside the maintenance department. Both John and Vincenta are professional and well organized. It's a pleasure to work with them. Dirtbusters

this company takes your money then will ignore your calls . Not professional and not how you…read moreconduct business .

We've rented our apartment from Lipson for the past 3 years. The price of where we live is very…read moreaffordable. Our apartment manager Rex is AMAZINGLY helpful and kind. He's the kind of manager everyone would love to have. However, when one of our walls leaked during the rainy season or when our garbage disposal broke or when there were safety issues concerning the large old trees next to our building it took Lipson a long time to check it out. When they showed up they seemed reluctant to sufficiently fix the problem. It took us asking them several times, each time, before they were willing to fix the issues. Also, there isn't an option to pay rent online, which is inconvenient.

Nothing like getting charged a 700$ pet deposit and still getting charged for cleaning that wasn't…read moreeven needed. The break down for keeping our deposit is a joke, you can tell they just make up things. I kept this home immaculate. Shame on the owners and shame on prime properties. DO NOT RENT FROM THEM. Over two years you came out TWICE. and one of those was to prevent water damage from a leak. You're welcome. Since you kept our deposit, you should probably actually paint the entire home (lots of places missed) AND replace those nasty carpets that I had to RE CLEAN. Because lord knows none of which was done when we moved in. Trust these reviews.

Staff is rude af , didn't even try to help. I had called to get information on a home and even from…read morethe phone call they were rude. Wasted my time to come turn in applications. In person they're even worse. Good luck!

this place is an absolute joke ! Totally shady business. They will not give you any…read morestraightforward answer . I had all my paperwork , check stubs , letters from landlord, rent receipts , and they led me on for months ! months ! on one house .then miraculously overnight it was rented . . knowing that I had turned down other rentals I was approved for because of the one I was holding out for . never seen a rental agency do things the way they do . very unprofessional and I should have paid attention to all the previous negative reviews .

Submitted applications never get reviewed. They always give the runaround. They never call you…read more Horrible business. Should get shut down. BBB has had many complaints, never has done anything about it. Visalia needs to get rid of them. Employees are earning money without working for it. No stars!!! I put one because it won't let me post without it!

I hired Visalia Rental Properties to take of my house while I was at the coast, I was told they…read morewould run credit checks and do inspections of my property and have the carpets cleaned due to having new carpet and wood flooring. I also told Whitney I wanted no animals on my property as well. So it wasn't long until the house was rented out, around 4 months later my friend that lived down the street said he saw a dog going inside my house. I got a hold of Whitney at Visalia rental properties and she said it was just a friend visiting and it wasn't their dog. Two years later after they moved out new tenets moved in and they started to complain about urine smell upstairs it got so bad that Visalia rental properties replaced the carpet and then charge me for the bill! Well we live in a small world I have family members that knew the family that was living in my house and they said Whitney said pets were fine and needed a $1600 pet deposit! So Visalia rental properties pocketed the $1600 pet deposit and made me pay for the carpet to be replaced. Also I was getting $1750 for rent and they were charging the tenets $2500 pocketing the rest and still charging me fees! THIS IS THE WORST COMPANY EVER! Beware if you are considering doing business with them they are a very dishonest company!

I have rented a home from this company for over a year now and although they have taken care of…read moresome things there are many flaws. They have been courteous when I call for service however on several occasions it has taken weeks and even over a month to get things taken care of. (Being nice is one thing; actually taking care of what you say is what is important.) They have also been rude on occasion and have not followed through with what they say. For instance, the first winter I lived in the home I called the office late on a Saturday evening when I came home to a very cold home and a heater that was not working. I called the office at which point I was forwarded to someone "on call". I ended up talking to the owner (wife?). When I stated my issue and apologized for calling so late (the call was necessary because I have a wife and small kids and it was cold) she was rude and accusatory. After I confronted her about being rude and suggested that she not answer her phone if she does not want to take care of people she quickly changed her attitude. Furthermore, there is also a lot of miscommunication among the staff. I have called for an issue and then after no response or resolve for a period of time I called again and spoke to a different person who then wants to treat the issue as "new". It seems that this company seems to do the least possible in managing properties and I would not recommend them. Please note: Not all is bad, though. I do live in a nice, clean home. I can't say this about all of their homes though. I happened to be at one of their other rental properties and I wouldn't want my friends and family living there!

DO NOT RENT PROPERTY FROM THIS "Property Management "! The…read morefamily that are the property management are all always unprofessional. They come unannounced, always take the laziest and cheapest way out of assisting their tenants. They can never get things done or communicate and when they do communicate, it's always an excuse. Save your money, and family and look elsewhere.

Does not exist, addresses are fake. No real email or phone numbers. Drove to addresses listed and…read morethere wasn't anything there.

Diana truly feels like an angel sent to help us. We struggled to sell our house for five months…read morewith our first agent. During that time, we barely had any inquiries, and very few people even came to see the property. Our previous agent told us that the leased solar panels made the house difficult to sell. We held a couple of open houses, but no one showed up, and the stress and frustration from our ongoing expenses really started to weigh on us. We loved our first home and would have happily stayed there forever if we didn't have to relocate for work. Switching to Diana was the best decision we made, and we couldn't be happier that we did. After working with her, our house sold in just two months, and the escrow process was quick and smooth. At first, I expected it would take several more months to sell because we had already been burned by our previous agent and didn't want to get our hopes up again. I still remember how happy I felt the moment she called to congratulate us on the sale. Diana truly was our angel. She is someone any buyer or seller can completely trust and rely on. I look forward to working with her on the purchase of my next home.

My God. Where do I start? Where do I begin?…read more If you follow me on Yelp, you will know for sure, that one thing I don't do is sugar coat anything. So let's get into it. STORY TIMEEEE - so grab your beverage or snacks of choice. A little over a year ago I was sent on deployment and I reached out to Diana to tell her when I came back I will need her help to find my home. She didn't try to reel me in with marketing. She didn't even email me or call my phone. She was polite and said, "Thank you for your service" and when you come back I will be happy to help you. When I came back, I misplaced all of her information in a move, and I couldn't remember her name or anything but I remembered her picture. You know the one with the hair over the one shoulder .. that's such a great picture though! Shows character .. ok ok so when I found her, it was like no time passed at all. Unknowingly to me my journey to finding a home with my militant schedule changing seemed doomed from the start. But Diana didn't give up she kept me going mentally and reassured me that we were going to find something and not just anything. I will admit though, there was a time I didn't believe her. In my head I was like she's being a realtor, I'm just another sale. And this is Visalia so those who know.. know. I was wrong! And Diana if you read this ever. I was wrong and I apologize for doubting you at all. When my faith was done, Diana called here, there, and everywhere. The reinforcements were contacted. The more my faith was lost the more determined Diana was . She apparently enjoys challenges . It came to a point I didn't know who was looking for a home more, Diana or myself . When she said she was only a phone call away. She didn't lie! She was calling me anytime something popped up and whenever I called her she picked up. I didn't have to wait for 3 business days for a response. I felt heard. I felt seen. I felt valued. There were no games played and the service has been unmatched compared to what I heard with other service members. Shout out to everyone else that helped me: Michael, Jennifer, Danny and Jeanne. I want to thank you all for your service! It's 5 stars across the sky for me. I do recommend Diana and I will be contacting Diana for future investments.

I have rented a property from Armstrong Property Management on and off for over seven years First…read moreof all the office team are incredible the service they provide is punctual they won't leave you hanging. They will check up on repairs that have been done to the house that you are renting. I would love to add one more thing that the rent was very reasonable especially for the neighborhood that it was in.

Applied today, easy and clearly stated requirements. Application was fairly simple; Jesus was super…read morehelpful and very nice. Hoping to be approved as I do not have the best credit but have a good job and great references. I see alot of the negative reviews but I worked in property management prior, and it comes with its cons and customers would always take their frustrations out on us. I am hoping to continue this initially great experience, get approved, and move soon!