Such a great team! This office is professional and very straight forward with everything. The process was extremely smooth. I met all qualification along with many exceptions. Not to mention how quick maintenance is. As a renter I value having an easy haggle free renting experience just as much as they appreciate a clean reasonable tenant, and it's just as easy as that! I recommend this management to owners and renter! read more

do not rent from this place theyll do anything to not pay you your deposit back. Most of their rentals are ran down and not kept up on

Applied with them, viewed a property, and it was HORRIBLE. In one of the worst parts of town, a little raunchy, old house that had the floor literally lopsided. To the point where is you had a ball and put it in the floor, it would roll away from you. The kitchen cabinets were all askew, every single one of them. They didn't close right. It was the strangest and worst house I had ever seen. Come this year, I apply once again. Every home that I stated I was interested in, I got an email stating I wasn't selected. Okay, fine. But they wouldn't tell me what the issue was! Like give someone a reason so that they can make an informed decision on whether or not to keep looking into homes with you. It's a waste of time. One last thing. Their affordable homes for rent are some of the most rundown, unkempt homes I've ever seen. The nicer homes start at no less than $2200, that's fine. But why are there no affordable houses that are habitable? Most of the homes on their website under $1900 look terrible and are in the worst parts of Visalia. Don't bother with these people. They'll waste your time and not give you any answers. Common courtesy goes a long way, Equity. It might help. read more

My experience with this company is poor at worst. They have ruined my property value, which was $300,000. Now I cannot sale it. The neighborhood now is flooded with crime and guns. The noise is horrible. I have called the police at least 10 times on the 911 number, you can look it up. CA DRE #01367450 is their MLS code. I have complained about them with no response. They are crooks. read more

Avoid renting with Equity. My experience was so bad I had to right this review and I've never written a review before. They are very slow to respond and the $10 monthly air filter charge is a scam. They did not deliver as promised and refuse to compensate for missing deliveries. The apartment they gave us was left in subpar conditions and had cockroach and mice problems. They don't help you with getting rid of pests, I had to pay out of pocket for cockroach problems. They never followed up with me over the mouse issue and only sent someone inexperienced to deal with it. They fail to follow up as if they don't want to deal with the issue and choose to ignore it to frustrate you into giving up. read more

Amazing company i would recommend to all my loved ones. They are honestly the best make life easier and fair ! I truly appreciate them so much and thank them for being so fast in repairs. read more

Stay away from this company where you have rentals or you're a tenant. When I was a renter, the home was disgusting. Leaks were not caught so under every sink needed fixing due to warping. Their fix was a painted piece of plywood. The home was clean 3 separate times by a cleaning company contracted by them. The home was never properly clean(bloody cotton balls, and grease smeared all over the kitchen). Many repairs they made were sloppy and half done. A contracted plumber notified them of a possible waterline leak under the foundation and he was told to ignore it. The phone was on speaker while he had this conversation. The homeowner had to be notified in order for it to be looked at and fixed. Turns out the homes entire plumbing lined needed to be replaced. When I became a trustee for a trust with properties under their management, things got worse. When I took possession of the home, it was absolutely disgusting. Drugs(pills, needles, plants) everywhere(nothing was documented or reported). Mold on most walls. Carpet destroyed between excrement and rodent damage(the tenants pet). Land scape and sprinklers destroyed. Overgrown trees damaging the roof. Tenants had tampered with the electric plugs and switches which caused half the home to not have power. The breaker box was not in compliance with 2023 regulations which could have cause the home to go up in flames. The appliances were all broken in some way. The toilets were broken and unusable. The bathtubs had mold and debris. Grease painted the walls, ceiling and cabinetry. Water damage on every single ground level cabinet. The home at the time I saw it was under contract with the trust. Crystal decided to lie to the owner that the property was co-owned by my husband and myself, with no evidence to back up that claim because my husband wrote a negative review with pictures and she lied to another trustee and myself trying to create drama and was promptly called out for her lies. So, Steve, Crystal, and Aly decided they were within their rights to refuse to honor the contract and fix the issues caused by their tenants. They did tens of thousands in damages that i was responsible for financially. Aly stated they werent even monitoring the property properly. When called out for defrauding the trust and violating the contract, Steve doubled down the it was a misunderstanding and it shouldnt come as a surprise that Crystal created this whole situation due to the negative reaction she had due to the review and my husband constantly refusing to allow them to be slumlords. They rip off everyone that uses them for whatever reason. Tenants and rental owners will end up paying for their negligence. When called out they will tell the owners its the tenants fault and the tenants it's the owners fault. Rodents, bugs, and mold are a part of their operations and nothing will ever be done about the issues. Sadly, they protect their incompetent, and unprofessional employees when they screw up and commit fraud/break the law. I encourage people as a whole to protect themselves from this company. ​​ read more

They will leave you in a moldy apartment thats not up to code and when asked to fix the moldy windows they said its not necessary, this old apartment still has single pane windows that do not keep the apartment at a normal temp. You can imagine what my electric bill is. Over all they are cheap and greedy read more

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My name is Rebecca Lowdermilk and everything I say from here on out is truthful and my personal experience being a contractor for The Equity Group. I own a small cleaning service and started in 2016. In March I sent an email to Ali about a past due invoice which went unread. Fast forward to April 2 I emailed Ali again and she stated she was holding my payment for services I provided because she wanted me to send her my new COI mine had expired but the one they had on file covered the period I was owed for my services. When I questioned her ability to withhold my payment she became combative and basically told me my services will no longer be needed and my check would be upfront. I am not the first contractor this has happened to. After 8 back breaking years with the Equity Group she basically threw me out like trash. I work hard for my work reputation and thank goodness I have a customer base who appreciates my hard work and dedication. Ali has made it so difficult for me that I have to walk on eggshells to please her or tip toe around her because she is absolutely awful. I was so upset with Ali that I wasn't going to let her tell me anything. I did not do anything wrong whereas she has! If anyone shouldn't be working for The Equity Group it's her and here's why.For the last 8 years 7 of them I was not able to send an invoice in for my work performed until they got a controller Jes and bless her heart super sweet staff member. I was told what I was going to be paid for my work performed. I was not able to tell them how much they owed I have countless emails of Ali charging owner A for owner B's cleaning . I would at times work for as little as 4 dollars an hour. I would have to clean 3 of Equity's rentals to get what I get for cleaning 1 with any of my other customers. I was underpaid. Once I cleaned a unit and Ali paid me 170 dollars for it when I told her it's cost me 270 to get it clean she stated we want you to make money but you can't always make money. Again I can go on and on from my time being with the Equity group and Alis nonsense but I'm not putting in anymore effort. It's been over a month since I performed any work for them and I did absolutely nothing wrong. I work hard to support my family and kids and how would she like it if someone did it to her. Contractors count your days don't piss this girl off you are all replaceable. Onward! read more

if you enjoy mold, rats & mice, roaches & mold...this is the place for you....now there is a company called equity management with nice upscale properties. they are in texas. (good reviews were meant for them) some were posted by relatives of staff. how do i know this...friends with 1 of their former office workers. they have their relatives post good reviews because there are too many bad 1's. see, the rental company in bakersfield ca, is as crooked as they come. when i leased with them years ago...they called themselves, ie rentals then changed their name, the equipment management....but there is already a rental company with that name. now they call themselves "equity group" good reviews i can guarantee were ment for the luxury company. because this company with the local office on f st in bakersfield, ca. they are scumlords. i have video proof of rats roaches and more. i have ocd. no matter how spotless i kept my place. i dealt with giant rats coming from kitchen walls. mice too & the property had black windows and a baaaaaaad roach infestation problem. they go up on the rent w/out fixing anything and hire the most unprofessional racist people. my lawyer let me know when filing my lawsuit that they currently have more then 20 against them. including a law firm that is suing the. my lawyer also said aside from the "equity management" name they stole from another company. they been changing their name for years because they have such a bad rep. they are big on not paying your deposit back and have a habbit of lying on their tenants. do not rent from these people. you will regret it. and if you do #document everything because you will almost certainly end up in court! read more

Just went through a whole application process with them, got approved, viewed the property and I wasn't in love with it, I expressed that to them and I was able to view another property they had available and loved the second one, I was in a 4 day time crunch to move and they got me approved within 24 hours for the second property and I couldn't be happier with this company. Everyone in the office was so helpful and accommodating from Oscar at the front desk to the 2 leasing agents I worked with Sarina and Florentina, as well as the supervisor Celina, they all went above and beyond for me and my family and I feel like that's how it should be especially with something so important as to where you're gonna be living. Literally everyone there was so kind and understanding of my needs and that I wanted to be happy with where my family would be moving, I will ALWAYS recommend this company to anyone moving, I've honestly had the best experience and so happy to be working with them. I believe this is a very valuable company and they have great employees, overall 10/10 experience. Thank you guys !! read more

By far, the best property management, They have been so attentive to any repair issues that have come up and are always friendly, fair, and professional. & a special shout out to Nataly Saldivar who has been the person I speak to when things come up and making sure it gets done read more

Ripoff! Count your deposit gone. They charge you for wear and tear items. ​

Move in process was very easy and stress free. All of the staff is super friendly and helpful with any questions I had along the way. Thank you Equity Group! read more

DO NOT RENT FROM THE EQUITY GRP. IN VISALIA. We have moved out of the apartment due to incredibly rude and unprofessional treatment from them. We were good tenants that took care of our unit while they moved in others that did not. We originally rented from another company but The Equity Grp. took over and it was all downhill from there. The repairs that were requested with the previous company did not happen but since we moved out, they are trying to charge us for them. They have literally looked for things to charge us for to equal more than the original deposit which is straight out extortion. This company is ruthless in the way it treats anyone that questions how they do business! Avoid at all costs!! read more

Equity Group responds quickly to Maintenance issues. We recently had issues with our a.c in 108 degree weather where it affected our child and Equity Group had someone out the next day to fix the issue. I greatly appreciate the quick response and caring for your tenants. Thank you read more

Very rude leasing department. There is a lot of better choices out there. I'm a Realtor and I'll never go back here!

This is my second review . First one was disappointing maintenance issue. But was corrected by Crystal. Now here we are a couple of months later and I have a maintenance issue again. This time with a unreasonable charge for a plumbing job. I spoke to Monica on 6/17/2024. Crystal was not available. Monica assured me that she would let Crystal know my complaint. I had my bathroom sink start to slow drain, and leak at the base of the sink. I submitted a maintenance request, and they came out to fix it. Now I receive an invoice for $80 for the repair. For hair clog. This house is about 50 years old. I get a haircut around every 2 weeks, so my hair is short. My wife is not losing her hair. To say that we are the cause of this hair clog is so ridiculous, I just can't believe it. I take care of this house. like it's my own. With this invoice I am not feeling that I should take care of this house the way I do. Really, Equity $80 charge to a tenant you do not have to worry about. This so disappointing and demotivating. I'm sure if they do a complete inspection of the plumbing they will find discrepancies because of the age of the home. We don't own a hair salon here and purposely put hair down the bathroom sink. Well, I guess I have no choice but to pay this. I don't want Equity to go under. Very unhappy Daniel read more

Great company to rent with my complex is always well taken care of and if any repair is needed the renters portal makes it super easy to request maintenance and the repairs are always done in a timely manner all staff is super helpful when is comes to paying rent easy and smooth process best of all equity group always keeps great communication for whenever something may arise read more

I recently found a property that looked like it could be a dream come true. The moment I seen it, I went ahead with the $30 application process and submitted my info. The next day to be proactive I called the office and attempted to provide any additional info to speed the process up but could not get Neldy on the phone. Even after contacting the main office, 4 Days later, here I am, the listing has been removed, I haven't received contact about the property or my application and regretting ever trusting this company. It's ridiculous that an application process is going to require me to provide every single bit of info about my life, take money from me, and then to not even spend the 30 seconds to call saying I didn't get the house. I've been renting for a decade now and I've never come across this issue. I'm not sure if it's specific to this company or to the geography but if you're here for an honest review, this whole process has been terrible. 0 Stars if possible read more

Great job managing the properties. Fast response to request, very good contractors. Every since they took over for BlueSky I've been very pleased. read more

I have been with Equity Group for almost 3 years now and I have nothing but good things to say about them! Whenever I put in a maintenance request it is always met with urgency and respect. I was so shocked and beyond elated I was able to get my dishwasher replaced! I live in a 1976 duplex and slowly but surely things are needed to be replaced and I haven't had any gripe from them. Highly recommend! During the pandemic, I was very happy I rent with Equity Group because it was their number 1 priority to keep the tenants safe in their homes. They were even willing to work up a payment plan if needed. Thank you for keeping me safe and secure during these difficult times. read more

Horrible group to rent from, I had a apartment through them, when I moved out I got $0 back from deposit. Absolutely horrible I left the place in better condition then when I received it. They charged me for window blinds when I couldn't get them replaced when I moved in. Got charged for carpet cleaning when I didn't even wear shoes inside. They charged for air filters and battery replacement in the thermostat... what a joke... if your looking for a place in the Tulare/Visalia area do yourself a favor and go elsewhere. Also from the looks of it it seems we're not the only ones that didn't get a deposit back even after keeping the place nice and clean. At this point your better off trashing the place if there going to STEAL your deposit read more

I appreciate the professional crew that Equity Group has, I LOVE competent workers!

I've used this company in 3 separate occasions and it has been a great experience. Nicole, who is the realtor I was referred to by a friend, did a great job selling my old home, helping buy a new home, and then helped by buy a other home. She does outstanding work and definitely has her clients best interest. read more

Should not be allowed to continue to take application fees when they have people already being approved for units. Was told twice my application was approved but never "qualified" for any properties available. I sent it proof of income, made 3x each rent and my credit scores are 750-770 and still did not qualify. Scamming much? read more

Steer clear of this company! We felt uneasy during our first (and only) meeting with Scott Ellis, as he seemed a bit of a blowhard. However, we figured it didn't matter if we liked him or not as long as he did his job. Unfortunately, all he did was pass our house sale on to an inexperienced employee. We had to chase his office constantly for updates and were left to check with the title company ourselves in order to get information on the progress of our escrow. Apparently, he is very proud of his membership at the Visalia Country Club and felt the need to bring it up several times in the short time we spent with him. He should be careful when making assumptions about his clients. We were unimpressed with both his bragging and his work ethic. read more

Unbelievably unprofessional. I would give a "0" rating if that were possible. If you are a PROPERTY OWNER looking for a property management company in Visalia to manage your property to make you money and ensure that your investments are being handled with the best business practices, Neldy and the Equity Group is not the company you want. You will lose money, risk your assets, and a whole lot more. If you are a RENTER, looking for a place to rent in Visalia, there are so many OTHER property management companies that are compassionate, hardworking, and knowledgeable about the housing market to get you into a place that you're able to afford and willing to pay for without dealing with employees who lack customer service training and basic interpersonal skills. The owners of the Equity Group could afford to do some house cleaning with their current employees and invest in basic customer service and human interaction training. I know the inventory on rental properties in Visalia is scarce, especially properties within a reasonable budget, but our experience with Neldy and the Equity Group did not justify the WAY we were treated. They were rude and disrespectful knowing we didn't have many choices in our situation. We had a deposit in for a property being vacated and the consistent lack of efficient and clear communication we've received throughout the whole process was unacceptable to any customer. Neldy LIED about having keys that were in fact not turned in until 7 days later. She was completely unapologetic when called out on her lie. One of her responses, "There's a line of people ready to take this property if you decide to back out." We lost complete faith and trust in that company that they would have any of our interests in mind, be responsible and responsive if something broke, needed a repair, or anything came up that we needed to address. Long story short... We decided to go with a property that cost a little more monthly. After calculating hotel and eating out expenses for an unknown amount of time while we waited for communication from the Equity Group, the financial commitment evened out to be the same over a year, coupled with peace of mind, property managers that are responsive and were able to set the move-in date. Luckily for us, it was right away. read more

Renting is hardly a joyous experience. However, The Equity Group makes it worth it! We are in our 2nd year lease with them and through quite some changes, nearly everyone from Neldy, Daizeree, Catalina and Les have been a pleasure to work with. Their maintenance & repair turn around time is extremely quick and all of the personnel have been kind and professional. The Equity Group is great at communication, follow up and expectations. The online portal makes filing maintenance requests and paying rent super easy. Any hiccup we have had along the way never seems to drag out too long. Prompt resolution is always the case with The Equity Group. Thank you all! read more

Very disappointed because i ask before pay for my second applicant that if if will qualified even with mo credit and no social and agent said yes. Submitted 2 application and wasted $60 dollars because of them providing wrong information. I will never recommend this place to anyone. If 30 people apply. Look somewhere else i found a place you apply no charge until they approved you. So don't recommended read more

This property management has a monopoly on all the homes in Tulare county. However, they require ridiculous qualifications to apply. Even with a high credit score they will deny you if you have even a 10.00 collection. They want their tenants to have perfect credit. If most tenants have perfect credit and make 3x the rent they would just buy a home. They also are rude to you over the phone if they think or know you're black. If your black don't waste your time with these racists. read more

Out of all rental companies in Visalia. This is by far my favorite I have rented from. Steve is very kind and polite and always takes care of any issues if I email him directly. Sometimes it does take a bit to receive a call back from the others in the office. But other than that. I truly enjoy my rental through Equity Group. read more

I was referred to Brian Gilbert in my home purchase. I asked that we tour several homes and he set them all up within my tight work schedule. We toured and he was extremely knowledgeable at what he does. When I decided on my dream home, he went though it with a fine toothed comb. This beautiful home needed only one repair, the garbage disposal. Minor to me, major to him. We asked for other repairs that were granted. Brian has been and will always be available for questions and knowledge throughout the home buying process. read more

I just sold my home and utilized Scott Ellis with the Equity Group as my agent. I'll admit I was stressed out at first at how it would go, but he took control of the situation and put my fears to rest. It was great to benefit from the years of experience Scott has, and I appreciate how honest he is with his clients. I would definitely recommend him as an agent, and am confident you won't be disappointed in his service. read more

Terrible service ever. I saw a post on social media and contact the property management and pursuant to our telephone conversation with the agent working in the front desk. I wanted to check out the property listed and I was told that I can pick up the house key and leave a deposit of $20 for the key and once it's returned then it's refundable. I've told her that I live about 1 hour. She's aware of it. I did call the office to confirmed and I was told that I can pick up the key. So I drove all the way to to office and all I was told again that we don't have the key because they went out there to put a lock box and will let me know further information or links to go about proceeding with the property. I understand that if that was the issue and at least someone would of called me and let me know instead lie to me and I've travel so far and no service. Plus I have seen 3 post of different rent price for the same property that was posted on the website. This business is worst ever. I rather give my money to some one who wants it and honor my investment to their business. AMEN read more

Equity has always solved problems thr day off of not right thr following depending on urgency!

Most nasty, rudest customer service ever that I have ever received. I inquired about a house rental that they had on their site and the woman I dealt with was extremely impolite, rude and unpleasant to deal with. My family is in the market to buy a house but I would never use a realtor from the business after the hostile treatment. Not a good business and their practices on house rentals are a bit suspect to say the least. read more

Everyone has been helpful and has worked to address any concerns or questions I have had during the process. Service has been exceptional and any issue encount has been addressed promptly. read more

They are usually quick with a response with any maintenance request. They keep the grounds well maintained and you can contact the office fairly easily on the phone. read more

They gave us a 60 day and when we try and find out why they keep refusing to answer. We were never given any notice or had any complaint brought to our attention either and always paid rent on time. Never had n issue till now and now they are refusing to rent any properties to us without any explanation. I've never had an issue with them if any was brought to our attention we corrected in their time frame. Be careful never know what you'll get kicked out for because they will REFUSE TO WORK WITH YOU AND LET YOU KNOW WHAT HAPPENED. Do not rent through them. The front desk refused to let us talk to a supervisor. And how can you refuse to rent from people in a small town knowing your one ok f the major property management companies who don't give people chances. I've told all my family and friends to never rent with your company again read more