I had a consult today with Stacey, and I enjoyed everything about the experience! The building…read moreitself is gorgeous and all of the staff are so friendly. Stacey was amazing, and I loved how she let me chat away all of my skin issues and what I'm hoping to accomplish with her. She was very informative and helpful. I can't wait to return to Stacey!

Trouvé keeps claiming I have cancelled multiple appointments going back years. But those…read morecancellations weren't apparently intolerable enough to end the relationship when they occurred. In reality they are peeved that I posted my honest online review. Years ago when they were in a nondescript office complex, they did not enforce their cancellation policy. Over nearly a decade I cancelled 3 appts (they were petty enough to comb their records & check) and that is only because I was genuinely sick. If I had to pay fees for these missed appts I never would have continued services here & definitely would not have pre-paid thousands in cash for 6 microneedling treatments in 2026. They do not do anything special in comparison to other medspas and the only reason I kept going here is to not get hit with surprise rules (like this newfound enthusiasm for previously unenforced policies). They recently moved to a new building which now they apparently have to pay out the wazoo for and suddenly they are enforcing anything & everything to wring you dry. They also see fit to arbitrarily double these fees whenever they feel like it from $75 to $150 w/ no rhyme or reason. Do not believe the sweet as pie "girl how you doin" jazz. They are 2-faced mean girl bullies to the core. They finally canceled my upcoming appointment and have agreed to refund me my remaining balance, which I asked for 3 months ago bc I do not feel comfortable with these people. At that time they refused to refund me bc it was against their "policy." Well what do you know another policy has changed overnight!! Another Trouvé sleight of hand. There will be many of those.Half of my sessions were also performed by non-RN's for procedures that are not just surface level peels but more invasive like microneedling. This is certainly not anything I have encountered at other med spas at this price point. Here's where it gets good : They had the nerve to: 1.) email, 2.) text AND 3.) send me a typed letter to my home about my future appt they were canceling and the return of my balance as if I am being canceled a front row seat with the Pope & not being given the favor of no longer having to frequent some dodgy medspa. I guess some people (rando nobodies who have gotten in over their heads with expanding their business) just have to do things in triplicate w/o addressing the real reason they're angry to make themselves feel vindicated. Ok divas: if you are holding onto someone's money she prepaid give it back to her when she no longer wishes to do business with you and your passive aggressive tendencies can remain in the dark & reviews would not expose you. The nerve they had to act like it was all their idea in the first place to refund me my money and cancel my appointments, using such emphatic language to boot LOL keep the letters coming. Next are you going to get a hot air balloon in front of my house telling me my appointments are canceled? A message in a bottle by way of Lake Erie? ‍ Smoke signals? Bc you have exhausted the known communications technologies of Western civilization. The Trouvé experience: getting hit with ridiculous fees out of nowhere (& have them double!) and then when you're puzzled about it get told they are suddenly enforcing policies that have been dormant for the entirety of the business. Ask to have your cash balance returned and future appts cancelled & they refuse & then have them abruptly change their mind be they rewrite policies to favor their interests and not the consumer. Have invasive procedures performed by estheticians not RN's. Expose them and watch them throw a hissy fit but in person experience profound cognitive dissonance when they "heyyyyy bestie!" you (ie empty playacting devoid of sincerity.) A medspa sells something unusually dependent on trust, reputation and atmosphere. Prospective clients are wondering, Are these people competent? Will they treat me well? Is this place worth the premium for expensive elective treatments? Answer: RUN! Avoid these mercenary snakes!

I'd been hesitant about trying IV therapy, but after my first session, I can honestly say it was…read moresomething I definitely needed and would recommend. The atmosphere was relaxing, and the experience felt very professional from start to finish! 10/10

amazing experience! Feel like a brand new woman! Highly recommend. Made me feel comfortable and…read morevery accommodating. Clean friendly atmosphere

Today was the very first time I have had a facial. I cannot wait to get another one. Courtney took…read moresuch great care of me. The products they used for my skin are amazing!!! This facial was custom made for my skin, and I can't even begin to describe how soft my skin is now! The vibe was just SERENITY! Courtney also included light massage, which I desperately needed. I feel so good after leaving. I highly recommend this place. It was my first time coming there, and you can guarantee it won't be my last! They've earned a customer for life! Let me add how CLEAN this place is too! Clean, and inviting! Please make sure you come here at least once. If you're not sold, you may need some inner help.

Courtney was fantastic! I had my eyebrows and face wax done. She did a great job. She made me…read morefeel comfortable right away. Definitely would go back.

100% Bonnie is amazing- she makes you feel comfortable, never rushed, gentle touch, non-judgmental,…read moreservices are outstanding.

From the owner: ✨ Why choose Smooth Line Aesthetics by Bonnie? ✨…read more Because you deserve expert care that helps you look and feel your best 💉 Botox – Smooth, natural results 💪 Weight Loss – Personalized GLP-1 programs ⚡️ Vitamin Injections – Energy, metabolism, immunity 💧 IV Hydration – Replenish + glow from within

After moving from Texas, I purchased a Groupon for fillers from Anew. I was able to get in within a…read moreweek and, following that appointment, and after a year of excellent results and customer service, I wouldn't go anywhere else! Tiffany is an artist and has an eye for perfection. She provides the results you ask for and I always leave looking refreshed: with natural-looking results. The staff is knowledgeable and helpful. I highly recommend Anew!

I must have spent HOURS researching this Anew MedSpa along with others. Based on their high quality…read morereviews, I decided to chose Anew MedSpa. They are not only AMAZING in the services they offer, but they are the NICEST people on the planet. Rachel (esthetic director and manager) made sure I knew every-single-step of how Botox works and the routines/procedures/payments/etc of this spa. Daniella (nurse practitioner who did the Botox) explained the procedure (I was nervous...) and even gave her email so I could check in with her anytime with any questions. By the way - she emailed me back within hours of me sending her a question and was so kind. What I LOVE about this place is how they go for a natural look. Nothing "fake" about how your Botox will look or any other treatments. I definitely did not want that fake look - and was happy to hear they dont like that look either. They are about enhancing your natural look. Since my first appointment with them, I have been back for more appointments and even use the skincare they sell there (Zo Skin Health). Seriously - my skin has never looked better. I am beyond thrilled with their services and with the products they offer. I completely 100% recommend them!

The first time I decided to try Botox, like many, I was nervous, confused and hesitant. But, Dr…read moreKim and his staff quickly put me at ease. Dr. Kim was professional and made me feel comfortable about my decision which I had been debating on getting for years. He was honest, flexible, patient, and provided great recommendations that made me feel like he had my best interest. He spent time answering all of my questions and addressing my concerns. He explained the procedure before, during and after. I loved the outcome and have continued to see him on a regular basis. Thank you, Dr. Kim.

I tried many Dr's for corrective lip injections due to a curvature of my lip and after many failed…read moreattempts I met Dr. Kim, who with steady hands corrected and consistently maintains a natural look. Even when I want more, he pauses and we talk through what I want and if it's going to result in a look that I will like instead of blindly agreeing. He is not greedy and therefore has his patients best interest in mind. I have since trusted him with many other procedures and the consistency of his work is mostly what impressed me. He is clean, conservative and careful and priced fairly. He is busy but always willing to work with my schedule so I will never trust another Dr. with my face again. Thanks Dr. Kim!

September 2025...I had 2 procedures for cool sculpting for bra removal rolls...after healing…read moreprocess it looked worse...I had to go somewhere else to correct the problem they created..I wouldn't recommend this location in Mayfield heights to help solve your problem..I can say personnel was ok...wasted of my money. I called to speak to consultant...no response. Unhappy customer..

Take this as your warning - DO NOT GO HERE…read more Whatever skeezy scheme this place has going on needs to be put to an end. I first visited here in 2019 where I was supposed to just be going in for a consultation. But tread lightly because they will con you into signing that day with the promise of lowest prices possible and a guarantee that you will be locked in to a low co-pay amount for touch-ups for life. Fast forward to today, I scheduled a touch-up appointment for the price I was "locked into" only to show up and be told that the price doubled.. Now of course this was never communicated to me beforehand and I wasted my time driving all the way out there and the staff could do nothing about it. I called customer service and they are terrible and will do nothing for you. So from the skeezy sales person all the way to corporate executives... this place is full of money hungry thieves. Oh and this isn't the first time I've had issues. They also promised to make up for all missed appointments during COVID, but they didn't make up for them. So it's just money down the drain and probably the reason why I even needed touch-ups in the first place. I should've known better but at this point I'm already locked in. But I will NEVER be going back for touch-ups. -000/10 do NOT recommend. Save your time, money, energy and headaches - go elsewhere.

Amazing staff! They really care about your goals and help reach them…read more They give you a lot of options and explain everything thoroughly. They answer any concerns. So helpful to pick the best program to follow that meets your needs and with their encouragement to reach your goals.

I felt at ease going and talking to the nurse about what I wanted. Feel supported reaching my…read moregoals. Comfortable atmosphere, zen.