I've had Wells Fargo for 25 years. There were two Wells Fargo locations close to me but I used to…read morego do my banking twice a week. They closed both locations and now I'm forced to travel to another location. The long wait times for the drive-thru and inside is absolutely insane. Waiting in the Drive-Thru for 35 minutes with one car in front of me is ridiculous. Time to look for a new bank. I've had enough. They don't care about their customers. They care about their bottom line. I'm done

If I could give less than a 1 believe me...I would! Yet…read moreanother terrible customer service encounter with WF on NORTHLAKE/MILITARY TRAIL in Palm Beach Gardens. Besides the ridiculous long waits and slow service in the teller line that is the norm, I had this this situation happen today...I went in to get cash for holiday gifts for all our service folks. I asked for the holiday card/envelopes to put the $$$ into...which we have done at this location for past 4 years. The teller handed me several and went to go look for more. After he spoke to another teller he asked for the holiday envelopes back. He then (along with other teller) tells me "we don't give these out". "In fact, "we stopped doing that years ago!" This is total BS...we've gotten them for last 4 years! It's not just the envelopes that frustrates me so much as it is more that EVERY SINGLE TIME I go in there the people in line are moaning, groaning and complaining about the service and EVERY TIME I go there I have some kind of issue. The time before this I had this situation...after waiting in line 45 minutes (NO EXAGGERATION) my turn at the teller finally arrived...I walked up and was told..."I'm on break!" No smile...no compassion...no "sorry"..."TS, I'm on break"!!! I get people going on break, I could understand a policy decision to stop giving out holiday envelopes (although every other bank does) but what I don't get is the complete lack of customer service and follow up. I left the bank today. Went to lunch and decided to go back and visit with the bank manager Danielle. She was out to lunch when I got there. Spoke to a really friendly banker who listened to my story. He was appalled. Took my contact information and promised to pass on it the manager. No call back. I'm sure they are busy with other things.

Customer service experience was exceptional. They had adequate staffing for a Friday, no long lines…read moreor waiting on a Friday.

So if you do business with a Credit Union anywhere in the US you can come here and do business such…read moreas deposits and withdraws. This branch used to be located on PGA BLVD. Anyways they have a small satellite office of Palm Beach Community Credit Union and Gold Coast Community Credit Union. They have about 4 drive thru lanes open always.

Amazing staff, wonderful service The teller was very…read morehelpful and knowledgeable They didn't waste my time I was in and out

It seems they get many poor reviews so I am sure they won't care about another or do anything about…read moreit. I went to the bank to wire money and was told the $30 wiring fee they charged would appear as a credit on my account in a few days. It never happened. Try reaching them on the phone to resolve anything. Good luck. $30 wire fee is no way to treat someone who has been a customer for decades. Poor decision.

These people are incompetent and unreliable. Tellers lack basic banking knowledge and customer…read moreservice. Every transaction takes longer than needed resulting in long backed up lines in this cramped hole.

They closed the drive-thru and made banking unnecessarily cumbersome. Bad decision! Total lack of…read moreconcern for customers.

If I could give them zero I would! They are liars, helpless people. The bank tries to make…read moreoverdraft charges all the time. Their system is always down and their online banking is so bad and old that they suggest you to keep track of your funds in a little book. This is ridiculous! It's the 21st century!

non assitant customer service. no branch answers the phone tired of wasting gas to in. they…read morenever have a rep available. the abbacco branch jupiter, fl has a rude rep. verbally abusive. to seniors. 800 number is 9mpossible can;t take info,, 1 hour hold. deplorable. i am considering changing banks. pnc no longer has any service.

I was very satisfied when I open my account .Some companies charged me every single day AND THAT IS…read moreTOTAL I BEEN CHARGE EVERY SINGLE DAYS.i check my bank account EVERY MORNING AND NIGHT ACCOUNT.I switched bank and now the same thing is happening again whit a different BANK.What should I do????

I'm currently selling a boat to a Velocity customer. So far, they have been one of the slowest and…read moremost archaic banks I can worked with. After more than a week, they finally mailed a check to my bank to clear the lien, now one week later they are sitting on my overage payment stating they have to wait for SCCU to send them the title which "could take up to 20 days". Yesterday I sold an RV to a couple with Mid Florida and the entire process was completed in 48 hours ending in a 35 min bank visit with the buyers. The experience has been so poor that I'm considering helping my partner take her car loan away from them as well. I finance often and Velocity will forever be at the bottom of my list.

I must say this is by far the best bank that I've ever used in my life. All of the people here are…read morenothing but professional and friendly. The tellers are exceptionally LaTricia and Evelin make you feel at home each and every time you come into the bank. I used a lot of the big banks for a while, but I would never go back to either one of them. This is the only place that I would ever bank. I'm the customer for life. If you're not a customer here already you're wasting your time come in and be greeted with a friendly halo and have all of your needs taken care of.

horrible service here, if you want high blood pressure, and 0 customer service this is your bankread more

This is the lone Citibank serving the North County area, but it's a bit hidden on the northwest…read morecorner of US1 and PGA Boulevard; it's also difficult to access if you're coming from the west. It's a perfectly fine bank, and I've yet to encounter a line. Paulina was friendly and quick; thanks! The parking lot is small but very shady. Citibank, if you're listening, please add sidewalks! It is very difficult to park in front of the building, as there is only one regular parking spot and several handicapped. I always end up parking in the lot behind the building. There is no back door or side doors so you must walk to the opposite side of the building, but there are no sidewalks at all. You must walk on the road on either side, both of which are narrow, with cars flying in from PGA or US1, both busy roads. This is very unsafe.

Can I give no stars? Called up to see if they were open on the 26th Dec, the woman said yes. They…read moreweren't! Sighed me up with a 4 year rental of a CC machine and say that I can't get out of it even though other companies give the machine for free and swipe fees are comparable. $3 fee to deposit a check into a business account!!!

I went in on a Wednesday morning for a withdrawal. I was greeted so well, by employees there. The…read moreline went by fast and so did my withdrawal. Service took 5 min. And overall very friendly environment. Best Wells Fargo to go to.