Jessica is absolutely amazing! She went above and beyond to review my policy and was able to get me…read morea lower rate with more coverage. That's not something you hear every day! She took the time to explain everything clearly, answered all my questions, and made the entire process smooth and stress free. I truly appreciate her attention to detail and dedication to making sure I'm properly covered while still saving money. If you're looking for an auto insurance agent who genuinely looks out for your best interest, Jessica is the one to call!

I have only been in this office for over a year but they have provided me with top notch service…read more They are always on top of things and returns phone calls promptly. I highly recommend them for any of your auto or home insurance needs.

Having been with State Farm for over 40 years, I have had a god number of agents in different towns…read moreand states. I started working with this office 20+ years ago and I have to say that this office has the best staff of all. I personally work with Chris or Madeline. Always top notch service!

I was coming up for renewal with Bristol West one of their providers. I was informed if I wanted to…read moresave money I would have to look to external provider Geico or Progressive. I did exactly what I was told, I started my coverage with Progressive on the 10/26/2023 as I was instructed. Turns out my coverage with Bristol West was set to expire on the 10/21/2023. Per poor advice from Dean @ HSBR insurance, Bristol West charged me until 10/27/2023. When I confronted Dean about this, I 3 way called Bristol West. Both the representative and Dean didn't seem to want to talk to each other or want to take care of this error. After disconnecting from the agent at Bristol West, Dean advised me to just pay the $114 that I owed. I said this is not my problem, "you" are my insurance agent and "you" are responsible for giving me proper information and guidance. After that conversation and being told by Dean that he was talking with his own contact at Bristol West, I assumed this would get taken care of. I received a phone call from a collection agency for the $114 that I was forced to pay this morning. You tell me why I as a consumer trying to pay money would expect to end service with one provider and start service with another would want to pay my policy in full and still want to pay another company for 7 extra days of service that I never authorized under false advisement?

Pretty terrible service coming from a "Dave Ramsey Endorsed Local Provider". My wife and I looked…read moretowards Kevin after finding our Homeowners insurance rates being raised year after year.2 (People's Trust) I submitted a request on Dave Ramsey's website (debt is dumb, cash is king) and Kevin Mosenthin got back to me fairly quickly. Basically "yeah we can get you a better rate, no problem, hey you need car insurance? term life?" I was thinking just the homeowner's for now, we'll see what you can do. The rate he found was much better than what we were paying. But that's the last of the good news. Soon after we were inspected by the new company and then subsequently cancelled. Reasons? Roof was possibly older, and two screen doors had cosmetic issues. We repaired the doors immediately. Kevin's reaction to a return call? Pretty clueless (thought we wanted to finalize auto coverage which fortunately we didn't switch to based on current experience) and he postured that if we got under contract with a roofer soon we could keep the insurance. We got under contract. Just FYI some insurance companies will simply drive by your house and deem your roof non insurable. Called HSBR en route to getting the contract for roofing signed, and got the helpful receptionist (only star in this review) which said Kevin was "in a meeting till the end of the day" OK, he's gone, fine. She asked if there's anything she could help with. I explained the situation and she put me on hold to talk to other agents.......consensus was "no, the insurance does not want to cover you." Great! Thanks Kevin! Per our conversations with Kevin we were led to believe that if we had a contract we would be insurable. Please do yourself a favor and avoid HSBR at all costs. I'd be much happier knowing I was overpaying for insurance and covered than just being essentially tossed aside by Kevin and HSBR. I contacted him as he was/is a Dave Ramsey endorsed local provider. ELP's "have the heart of a teacher" NO interaction with Kevin has ever led me to believe he has "the heart of a teacher". His commissions are near and dear to his heart. Stay far, far away. I don't ever leave bad reviews. I see good things to a fault. HSBR is to be avoided at all costs. Believe me, I wish I still had my overpriced homeowners insurance.

I am disappointed in this office after a great first time experience. I had a full 12 month renters…read morecoverage that went without a hitch; no issues or complaints. So I was confident in purchasing another renters policy with Didi's office and State Farm. But apparently due to a work force shortage and error they had made. It was necessary to cancel my policy because it was written/filed incorrectly. Which I wasn't notified about but instead received two vague refund checks in the mail. And then afterwards I received a short letter dated after the checks that stated they had terminated my policy. During this whole time I had called national State Farm to figure out what happened and they couldn't tell me and after calling Didi's office they couldn't tell me either not until after some investigation. They only provided me a chance to purchase a new policy after I had communicated I wanted to file an official complaint with Didi and would follow through an official complaint report to the Florida Division of Consumer Services. Not until then did Didi herself start communicating with me before the complaint it was mostly phone tag with her office and a staffer named Vanessa. I admit, I appreciate the apologies I received and their willingness to communicate with me. This was not enough to trust them to protect me as a policyholder again after this.

I highly recommend Didi Burton State Farm Insurance. I have used them a few times now and have…read morealways had a wonderful experience. My agent, Vanessa, is so helpful and patient and has always gotten me the best deal. I have saved a lot of money switching to them and bundling my insurances.

Never got back to me on missing 1 piece of paperwork found out they never filed my taxes fined for…read morepoor communication.

I have found my new accountant! if there's such a thing as a positive and pleasurable experience…read morehaving your taxes prepared, then I just did that! Professional and personable staff, making appointment was easy, working with Shanice was comfortable, fee charged was very reasonable. I highly recommend this business. I no longer dread tax season.

We are in the process of moving from CA to FL and needed assistance to setup our new policies…read more Janine and Cindy were absolutely amazing! Very friendly and professional. We were in a time crunch to get everything done in order to sign our lease and receive the keys. Cindy worked with us during our flight over to ensure that everything was complete and setup in time prior to us landing to the point of staying an hour past her shift. If you are looking to be well taken care of, I can't recommend a better office. Hands down, one of the best State Farm offices I have dealt with.

I worked with Rose at this office she was so professional helped me with all my home and car…read moreinsurance needs answered all my questions and got me a much better quote than what I was paying for insurance now definitely recommend using this agency and Rose

for years my wife have had our home and auto insurance with progressive via brightway at 8936 north…read moremiitary trail balm beach gardens fl. the agent at bright way has been excellent beyond him i can't say anything good about brightway, because my wife always was the bookkeeper for out family and she did a excelelnt job un til she passed in feburary, now today i was trying to make some adjustments to my auto insurance and tried five times to reach my brighteway agent but each time i ended up with the brightway main office, asome place in theis country, and each time they tried to transsfer me to my local brightway agent but each time it went back to the main office, my fouth call they put me on hold so i requested a call back again poor servic, e aftr a 40 minute wait they never called back, so on my on fifth call i got a lady named verronica and she transferred me to progressive, this time i got a wonder woman named patti in tampa the latdy was outstanding at progressive she gave me all my answeres and made the necessary adjustments to my policy and also took my payment . this could have all been done five meiuteds if i had been transfwerred to progressive in the firsat place snd i wopuld not have wasted two hours of my day being frustrsatede the first brightweaway lady did try tyo help me but she was not that knowledgable about auto insuance but ahe at least tried but she should have just transferred me to progressive as veronica did. could tr so now i feel better that i have my insurance corrected and all my questions answered , patti at progressice should be commended she was a pleasure to deal with and for a change she knew her job and did it with a very pleasant attirtude. please don't rate my review based on my spelling never was top of the class in spelling and i flunked typing, but i must say thank you again to patti at progressive , i should have askerd her wahat city she was end but if progressive knows who she is you need to commend her as being one of the best customer service you have. now that i have calmed down i am make note o let my brightway agent know that his company is using a automatrted system that is on parr with the old native american smoke signaln system. they could use more training for thier customer service people. at least they didn't send you you different smoke sifginal over and over. after wasting almost two hous i wisjh i couild thank pattie at progressid personaly, she realy made my dauy.. but i don't care to meet anyone at brightway . i must say theat veronica did the right thing and found out what i needed and decided who could help me by contacting progressive. i hacve said enought, now i can calm down and go watch tv before supper.. again patti at progressive needsw to be recognized for her professionalism and courtesy. she sure left me with a great impression about progressive. in the several years with them my wife and i never had a problem with thier service and up to now i have always had great service forom my bightwy agent but it is difficult to get grat service from a person when you are unable to reach them. you can bet your butt i will not recommennd brightway to anyone after what i had to do today to get an answer on somthing that took less than five mitues to clear up, patti, thanks again i. hope they let you know you are way above average. and good for your company's reputation.

We've had the pleasure of partnering with The Murphy's for the past five years, navigating through…read morevarious insurance needs along the way. Rhonda, Sam & the entire team consistently provide the support our property needs

We reached out to Tropical Insurance when we moved to Florida full-time. Chris helped us greatly…read more He found us a home insurance plan better than what we had for less money. He also helped us find car insurance that was more affordable than the insurance we had up north. When we had a question about the cars' coverage, Chris and his team found all the answers for us. I recommend Chris and the Team at Tropical Insurance for your home and car insurance needs.