Experience was nothing short of dreadful. The store is understaffed. The staff that is available is…read moreundertrained and largely incompetent. The manager (Brian) is dishonest, manipulative and decidedly unhelpful once he books a sale. Prepare to be misled, and to wait, wait, wait. Made the mistake of going to the store based on the premise I would receive better service than over the phone, this was a terrible mistake. Frankly, the manager should be charged with fraud. Without a doubt, the worst retail experience I have ever been subjected to in my life. Avoid, avoid, avoid any Russell Cellular Verizon store if you value your sanity and your wallet.

Helped us with an account issue. Went above and beyond even dealing with the corporate customer…read moreservice for us.

Amaya and Manager Nick. Top flight service and uber friendly. Knowledgeable and willing to go the…read moreextra mile. See them and you will be thrilled.

walked in at open with my mother to get a new phone. the lady who helped us, who I think was the…read moremanager on duty, was very rude and short spoken. did not smile once. when my mom asked to see the phone she told us to get up and look at them, did not guide us to the displays or offer to help us look at them. Very poor service at this location.

Johnathan was really nice a had such a fun vibe…read more Wait was horrible but his demeanor and how fast he helped was amazing

This is truly a joke of a store. I've been here for probably 2 hours, I'm still waiting as i'm…read morewriting this so i'll be here for over 2 hours by the time i'm helped. I get it, it gets busy things happen. but the manager needs to get up and get on the floor and help. i sat here for an hour before he finally came out after a customer complaint, talked to them for like a minute then went back. like hello?? maybe stop scrolling on instagram reels and do something about the 20+ people waiting in line to be helped. also someone went on break in the middle of the rush. i don't understand why he thought that was a good idea or who approved that. 0 customer care. I genuinely don't know how their hiring process works or where they find there people. It truly takes a special type of person to not care and give such bad service. i get it you wanna go on ur break but I work in retail and you don't just do that. I've also seen other people wait here for 45+ min to return equipment then be told they can just go to ups. why couldn't they be told that initially??? i'd be livid if i waited almost an hour for absolutely no reason. The way this whole thing is set up is a JOKE. There is absolutely no reason for me to be waiting 2+ hours to exchange equipment which will probably take no longer than 10 mins. truly ridiculous store and company. being in here genuinely ruined my day. UPDATE---- The guy just came back from break and started helping someone else. I have been next on the list for 33 min now this is truly ridiculous and i will be switching my internet after this.

So disappointing! I have been a Bright House/Spectrum customer for 16 years. Their prices kept…read moregoing up and I called customer services more than once in search of ways to reduce my charges. They offered minimal options until I called to cancel my subscription. Suddenly, they offered an option that would have given me reason to stay had it been offered before I went shopping for other options. It was too little too late. Spectrum lost a long time customer because they didn't listen.

In line for 45 minutes to swap a remote. 3 employees wandering around with only 1 actually helping…read morecustomers. Online list of people in line now up to 14. Need to find a better provider.

We went to 3 different metro stores and they sent us on a wild goose chase. This store actually…read morefigured out the problem and helped us solve it. The staff were engaging and friendly. If you're in need of help of your metro plan go to this store

From the owner: Switch today & enjoy America's largest 5G network.read more

They take forever, to come to my house and do the installation. They irritated me a tad bit, a lot…read more actually, but the service is really good. All that out weighs the installation process.

From the owner: CenturyLink offers a complete suite of broadband communication and entertainment services for…read morebusiness and residential customers. Residential services include reliable local and long distance home phone service, high-speed Internet including Wi-Fi, and satellite TV from DIRECTV - all on one monthly bill. For businesses, CenturyLink has a comprehensive range of flexible and integrated telecom and data communication services designed to help home offices, small businesses, medium sized businesses and enterprise business clients be more productive and communicate with their customers. Telecom solutions include local phone service and equipment, data services, long distance phone plans, Business-Class High-Speed Internet (DSL), mobile phone plans, satellite TV from DIRECTV, high capacity data network services, voice and data communication equipment and Managed Network Services (MNS). CenturyLink, the result of the merger of CenturyTel and EMBARQ, brings together two outstanding companies to create an industry-leading communications and entertainment organization. We operate in 33 states, with more than seven million access lines and more than two million broadband customers. CenturyLink believes that by focusing on the communities the company serves and by employing common sense and practical ingenuity, it is able to provide customers with a committed partner, dedicated customer service and innovative products for work and home.

Great service...when it works…read more I've had clear wireless internet for quite some time and internet service outages are quite common (almost every week) and can last for days at a time. This is all while I am in great range of a number of service towers in a well developed area of the city. Stay away. Stay far away.