I had a sump pump alarm go off and explained to the gentleman who answered my phone call what was…read moregoing on and he said it was a septic problem. They sent someone out to tell me that I needed to have a plumber fix it. They charged me $75 to have someone come out and tell me that they couldn't help me. One of the managers refused to reverse the charge. Bad customer service to diagnose the problem over the phone and it not be the issue. Won't be recommending them to anyone anymore.

On time and very professional. Answered all my questions and gave some honest feedback on how to…read moremake things easier for the next time a cleaning is needed, as well as reminders on the "do's and Don'ts" of septic dumping. Prices were very reasonable as well ($250 for a dig and pump service)

i hired Septiclean to pump out my septic tank. They subcontracted to job to Extreme PSI. They did…read morethe pump out , but left the lawn a mess. Instead of lifting the small section of sod to access the septic tank drain they left a pile of dirt mixed with the grass sections. their response was "we do not do land scaping". This is right in front of the entry to my home. I had this servive done several times over the years we have lived here, but I never had a previous company do such a poor job.

I called SeptiClean and spoke with Deena she is knowledgeable, friendly, and a great salesperson. I…read moreasked her what they charge to pump out the septic tank and I was surprised to hear that they beat the competition by $150. She did say they were booked up for a few weeks, but she would try to squeeze me in. The following week they were coming out on Monday, but it snowed. I received a phone call promptly from Deena informing me that the roads were not safe and they will be out at noon the next day. The next day came, and they showed up a few minutes early. I was greeted by a gentleman from Extreme PSI he told me they were here to pump out the septic, and they work with SeptiClean when they get busy. In short, they did a fantastic job! They did not disturb any of the surrounding grass or soil. The were very careful with my property as the truck weighed a lot and they were worried it might slide down the inclined driveway. The supervisor let me know that they parked at the top of hill and will run extra hose needed to compensate for the distance. I highly recommend SeptiClean/Extreme PSI and I will call them again.

We had Dylan from DTS Septic come to our home today to make repairs on some piping in our septic…read moresystem. Dylan arrived on time and made all repairs within 20 minutes. Top Notch Service. Highly Recommend DTS Septic Services. Plan on using them in the future.

Prompt, knowledgeable, affordable pricing, and efficient. They know their sh*t (pun intended)…read more Found out that two previous septic services had been ripping me off by pumping the wrong tank!! I highly recommend these folks.

PS, not just drains: Also installed a new kitchen sink, disposer, and related kitchen plumbing…read moremodifications. Services various regional locations also including Warren & Shenandoah counties where my homes are located.

Used this company for my septic tank pump out. Their price was reasonable and they were responsive…read more The day of the job, they were here when promised (actually a little early which was nice). The worker did an excellent job and showed me the tank before and after. He was very friendly and professional and left the area in nice shape. He was also respectful of the property. Very pleased overall and will be using them again if I need them!

beware! this company has two names and their service is awful! they promised a 3:00 appointment…read moreand it's 5:00 now. still no show! guess they are out partying for memorial day. i phoned all of the numbers and reached the owner. she did not apologize and finally told me that she was not willing to do the job. seriously? this woman should not own a company until she learns some customer service skills. how awful!

We regularly have had All Star Septic pump our septic tank for about 12 years now. It is…read morerecommended for a family of 3-4 for about every 3 years, so it's probably been about 4 times now. Mr. Chris Boucher is professional and reliable. He is busy because there are a lot of homes with septic systems in the area but he has always been able to schedule an appointment convenient for us and arrive on time. I highly recommend purchasing the green "man hole" cover to save the extra time and money to dig to access the tank. Although we had a bit of a "crust" in the tank this time, he efficiently broke it up and had it pumped and cleaned in no time! The closer you can let the truck get to your septic tank, the better suction it has. Yes, you may want to consider that it is a large truck and you might not want it to drive over anything that could get damaged. Overall, it's a dirty job and Mr. Boucher at All Star Septic is a professional whom we will be glad to call the next time we are due for our tank to get pumped and cleaned!

Very responsive and timely. Took care to mind the landscaping. All star is a local business. It's…read moremy preference to give business to locals who have proven their competence!

The service was excellent, up to and including the Dispatcher I spoke to and the two young men that…read morearrived at my home, on time, and ready to work. They kept me apprised of the situation, and explained to me the procedures, and the cost. I know very little about the intricacies of plumbing, but those two assisted me much to my considerable satisfaction. The customer service was outstanding, and I wouldn't hesitate to call All American again, if the need arises.

I just have to say it bluntly - 2 guys came in, I showed them my laundry room, flooded from an old,…read morebacked up drain. My shop vac was to the right of us as I was using it to get the water up the day before. I told them I can use it myself, they said no no sir, we have our own shop vac we'll use to get the water up. They said verbatim "we'll take care of the water." Well, they did not. They cleaned the lines doing the hydro jet and apparently got my dad to cut them a check while leaving my laundry room and the adjacent bathroom, flooded with nasty-soot filled water. It's amazing how they didn't check with me prior to finishing, they just told my pops who's 77 and struggles to get downstairs they were finished, and we took them at their word. I guess if they checked with me, I would have asked them to suck up the water, hm starting to make sense now? Don't cut corners: if someone says one thing to me directly, makes me trust them only to avoid following through, makes me want a chunk of my money back. Then, when I called and spoke to Malinda to get answers as to why they left the area flooded and in worse condition, they had the audacity to say it was like that before they got there and that I needed to call I sanitation specialist because they don't deal with that. It ain't your fault Malinda, but damn how do you make a mess and not take responsibility for it? I appreciate your companies response time in getting out here, but my before and after pictures speak for themselves: you didn't finish the job properly, and the two guys who came out knew they weren't done but took advantage of me in that I was not the one paying. They lied to my father, said they were done and left. Now I'm stuck with puddles in my carpet outside the bathroom. Shake my damn head. Thousand bucks for 30 minutes of work, and they couldn't do what they said and get the water off the floor. There's more water and sewage in places it's never been, appreciate the warning. Why would you guys assure me you'll do something, only to not do that one thing. Now you guys suggest calling another company to clean the mess yall made. Who does that.. it's evident you do not care about your customers.

I couldn't respond to Mikes response below, but here are the facts…read more They came and took the first sample and it failed. They took a second sample FROM THE SAME LOCATION and it passed? Explain that? We had a new company come in and take another sample from the proper space, an inside bathroom, and it passed. Interesting, isn't it?

I called today to arrange service on our filter and field. Mike was pleasant, patient (when my…read moredogs barked at the UPS delivery), and most efficient. It is nice to work with a company that appreciates our business.