Disrespectful. Lack of care…read more Lack of urgency, Lack of compassion Untrustworthy billing. Greedy unnecessary cash grab. SELF-serving flip flopping of network participation Possibly targeting some patients? Ask questions (record) because once they extract those easy hundreds from your insurance for the 15 minute consult and panoramic/X-rays, you are STUCK! You will lose HUNDREDS when you want to change oral surgeons after you find out they suddenly demand the " highest" cash deposit .. or find out the office just made the network policy "change" to exclusively make things difficult for YOU! The delay waiting for the apt. and benefit grab of hundreds for that first appointment, makes it harder to switch to a better office like Cap District Oral Surgeons. BEFORE a CONSULT, and before you walk through that door, require they contact insurance for a prior auth and obtain a COPY. Actively involve insurance! DONT BE THE DESPERATE FOOL they profit from! Their shadiness cost pain, delay of care, and loss of 2k worth of an annual dental insurance benefit. After rep verified procedure was covered in full by insurance with no deductible, the manager changed it up to require a cash down payment for the surgery now stating the "surgery" was billed differently allowing them to demand cash also!!! All of it should have been with our insurance - with no deductible! How in the world can the X-rays and expensive 15 minute consult be in network and covered at 100 %, but the extractions also covered at 100% demand a huge CASH down payment at the highest estimated cost! UNETHICAL????

The dental staff and dentist were lovely. Their requirement of a full payment up front to be seen…read morefor a consultation and then holding that payment until after they cash the insurance check, even with the insurance company determination (and check number they mailed)stating I was not responsible for a payment. Today the billing department stated it could take 2 more weeks for me to see that refund. I didn't realize I was in the money lending business. Seems odd they knew what my insurance would cover for the second visit while in my first visit but couldn't figure out I wouldn't owe anything for that first visit.

They accept my Cigna dental insurance and out of pocket pay was reasonable. I had my 4 wisdom teeth…read moreremoved, the process was so smooth. Dr Goodenough is a great surgeon, and the nurses make sure you understand the procedure and walked through before and after do and don'ts. The office staffs are knowledgeable and scheduling was flexible too.

Worst experience I have ever had in a medical office. I waited 2+ hours to see the Dr. There was…read moreno justifiable reason for me to wait that long. Everyone who checked in after me, was called first. I watched 2 people who checked in at the same time as me, walk out the door to go home. At one point I politely asked one of the receptionist how long it would be and got a snarky answer while she tried to hide behind her computer monitor to avoid eye contact. At the end, there was only me and one other patient in the waiting area, who checked in long after I did. Another couple came in and asked how long I had been waiting and I told them my appt was at 2:30, and it was now 4 o'clock. The other receptionist stood up and yelled at me across the room. "WE HAVE THREE DOCTORS!" ??? They finally called me in and I sat for another half an hour in the dentist chair before the Dr. came in.

Update. Today I went to another dental office and brought…read morethe CD with my records from Aspen. The hygienist tried two computers but was unable to open the CD. I wish Aspen used a more accessible software. Better yet, as was suggested by my new dentist, to just have the records, including x-rays, emailed to me

Aspen Dental advertisers $28 X-ray and examination Nationwide…read more My first visit to Aspen Dental March 26th 2026. I was given and full frontal x-ray and examination. After the procedure explanation and dental plan and billing. They explain that I was beginning to have paradigmos disease. They would build my insurance $20O0 and myself would have to pay $200 out of pocket. I explain to office manager that I have never paid out of pocket Other than co-pay. And I have some of the best insurance as a New York State Employee under CSEA Dental Program. So I declined any further procedures. I soon contacted Upstate Dental. They quickly upfront explain to me that my insurance was not going to pay for any x-rays being that I had already had x-rays done. And I needed to have Aspen Dental forward The full frontal x-rays two Upstate Dental. I did so immediately went to Aspen Dental @ 979 Central Avenue suite 400. Signed information release forms to be emailed to Upstate Dental. When I went to Upstate Dental they had the x-rays. They kept emphasizing that I had very good insurance with New York State and they could proceed with any procedure that was needed. On May 2nd 2026 I received a bill from Aspen Dental for $164.00 I contacted Martha in billing. I explained to her that I was not informed that my insurance company was not going to pay for the x-rays. If I had been informed I would have been able to refuse any procedures that Aspen Dental were providing. I am on FMLA at half pay and 164.00 is a burden to me. She explained that each and every Aspen Dental is individually owned and have their own rules and regulations. I asked about the $28 full examination and x-rays. She explained to me that that was for people who did not have insurance. That is not disclosed in their Nationwide advertisement. While on hold on a telephone one of their advertisements says they offer Peace of mind billing up front full disclosure of any billing and procedures. Yet and still I was not advised that my insurance company was not going to pay for x-rays. She then inform me that you probably could negotiate with the Central Avenue office I asked for the name of the office manager Alexis. I called and left a detailed voicemail and got no response in return. Upstate Dental was forthcoming and transparent and explain to me that x-rays had to be transferred. And my insurance company was not going to pay it. Aspen Dental did not ask for my previous x-rays from Dr. Mustafa Sabai @ 165 Manning boulevard Albany New York. Knowing that my insurance company was not going to pay for the x-rays there was no full disclosure, transparency, or explanation in the procedure and billing meeting with the office manager @ Aspen Dental 979 Central Avenue on March 26th. Aspen Dental has shown predatory practices by Nationwide advertising that you can get an examination & X-rays for $28. When that is not true. They were not up front transparent with the disclosure that my insurance company was not going to pay for the full frontal x-rays. Although they were very much aware of this fact. I find that Aspen Dental is deceptive in their office billing and business practices. They practice predatory senior billing$$$!

Had teeth removed and now have permanent nerve damage and numbness in my upper lip, gum and nose…read more He looked at me, sort of, and said there is nothing that can be done e about it. Great, I was better off with the teeth he pulled out as far as being able to eat properly. Thanks doc.​

Today's surgery went so quickly that I didn't even have time to stress. Dr. Tim Adam was efficient,…read moreprofessional, and immediately put me at ease. His assistant Virginia was so kind and attentive -- she could tell I was nervous and made sure I was comfortable before and during the procedure. Afterward, she didn't rush me out but told me to relax and even went to get my sister, Samiah, who came with me. Later, when I left, Nyjina from the office called to let me know I'd forgotten my favorite cup -- and moments later, I looked up to see Virginia walking toward me with it in hand. You have to love these people. Truly the best experience ever -- caring, professional, and genuine from start to finish!

Thoughtful, thorough and effective…read more Through our dealings with Dr. Busino, I realized how many hats a person in his field must wear, and wear without error. He is unfailingly calm, and very good at clearly explaining his plans. He is an efficient surgeon, and even with the difficult extractions our son had, able to complete the work with very little post-operative problems.(Let's be honest, oral surgery and its after effects are very uncomfortable.) I myself have had some extremely unpleasant post-op experiences with other, now mercifully retired, surgeons, and we have all heard horror stories. His practice is very well run and pleasant. We seldom have to wait very long for service, and it is easy to get an appointment. I would without any hesitation recommend this practice, and the more severe your condition, the stronger I would urge you to take a look.

Dr. Lawrence Busino's surgical skill is only exceeded by his kindness!read more

This is an incredible practice and I cannot say enough good things about Dr. Doriot…read more I am tremendously afraid of the dentist and didn't have my wisdom teeth removed as a teenager because they weren't causing me pain. When a tooth recently cracked, and I wanted to get a crown on it, I needed to have an impacted wisdom tooth removed so the crown could sit properly. Not surprisingly, my dental anxiety showed up immediately and in full force the moment I found out I was going to have to have not one, but three wisdom teeth removed. And this was after having a preventative root canal performed on the tooth that needed a crown. So a root canal, then the removal of three wisdom teeth, and then crown - proof that all bad things come in threes! Or. So. I. Thought. I went into my appointment today at 8 am and by 8:20 am the procedure had begun and by 9:30 it was finished. The person who recommended Dr. Doriot to me had all four of his wisdom teeth removed by him as well and said he never felt any pain during the recovery period. I thought this was perhaps a small exaggeration, after all, how can they rip teeth out of your head and have it be painless...especially after the drugs wear off. But, surprisingly, this was exactly my experience as well. I am writing this review about 12 hours after the procedure and I feel such indescribable relief due to having the procedure completed and being in no pain at any point in the process. The cherry on top of this perfect dental experience? Dr. Doriot called me on my cell phone a few minutes ago to ask me how I was feeling and to answer any questions I had about future dental care (of which I had many). I thanked him for the kind gesture and he said that he "can't sleep until he knows his patients are doing well." It is so readily apparent how much Dr. Doriot cares about both his patients and the quality of his work. In a world shifting to tele-health and requiring that doctors track their time in the way that lawyers handle their billable hours, Dr. Doriot is a refreshing throwback to a bygone age when the primary concern of medical practitioners was more about the patient experience rather than the vice grip placed on them by complying with the never-ending requirements placed on them by most insurance companies today. TL;DR: Had three wisdom teeth removed by Dr. Doriot 12 hours ago. I am a big baby, at no point was in any pain at all (fingers crossed) and Dr. Doriot called me personally to check in and answer any and all questions I have. You won't find a better oral surgery experience than the one offered by this practice.

The email I just sent to the office after multiple issues:…read more I don't usually email regarding this sort of thing, but I have to say I'm extremely disappointed. I've seen Dr.  Bayoumy as a patient a few times now and he's been phenomenal. So when my son needed a specialist to check his wisdom teeth I didn't even hesitate at requesting a referral for Dr. B for him as well.  Unfortunately, with my own appointments and now my son's, the office staff has dropped the ball too many times. Focusing only on the current issue with my son; not only did his dentist have to send the referral twice to even get them to schedule the appointment in the first place, the day after confirming his appointment (almost a month after making the appt) I received a follow up confirmation text for a completely different appointment time. When I called to ask why I was getting a confirmation text for a different time, I was told "I don't know, do you want the new appointment, or no?" completely dismissing my inquiry as to why nobody called me to request or confirm the reschedule. As to not further delay him getting checked, I agreed.  Less than 24 hours later, at 7:30am the day of the appointment, I received a text asking if I had a copy of the referral. I explained that I did not, because it was sent directly before they would even let me schedule the appointment in the first place. I was then told they didn't have it and would "try to get it" before his appointment that I've now had to take a whole day off of work for. I'd had this happen at my original appointment which delayed my appointment by almost a week so I told them to cancel the appointment.  I've been a medical receptionist for 3 years. This is not only inconsiderate, but honestly just flat out poor patient care. Again, Dr. Bayoumy is amazing, which is why I've tolerated the consistent incompetence by office staff in regards to insurance, scheduling, and communication, but I'm afraid we will be seeking care elsewhere.  I'm sure losing one or two patients won't hurt you guys (not my intention), but as previously stated, as someone who works in healthcare, it's careless and just disappointing.

Do not go here if you need to use any kind of insurance. The level of care from Dr Farren and his…read moreassistants is great but his office staff is not helpful. This office is best for out of pocket only. Do not expect office staff to assist in any way to get insurance to cover your visits.

Dr. Farren and his team are AMAZING! Recently had a tooth extraction with sedation. It was one of…read morethe best experiences at the dentist I've ever had! If you have dental anxiety, I highly recommend this oral surgeon and his team! They will be doing my implant in the coming months! I LOVE this practice!!

I noticed one of my fillings felt slightly rough when I ran my tongue over it, so I mentioned it…read morewhile I was there. They took a look and smoothed it out right away, which saved me from having it bug me every time I ate. The office had a quiet, well-kept feel and everyone was pretty personable.

Very thorough dentist. I had a crown put in today. Dr K and her staff are very competent and…read morefriendly.

Dr. DeMarco is an Oral Surgeon not a general dentist as this listing shows. He is a first-rate…read moredoctor, whose support staff is equally professional. He performed procedures to implant bone and other complicated procedures with no residual discomfort. Beyond that, and I do not mean to minimize his professional skills, which are exemplary,he is also a decent human being. As I was under his care long-term to replace the bridge for my upper teeth, he took my husband aside and tried to set an expectation in case my husband ever saw me without bridge. I was so impressed that he took the time to have that talk with my husband.

Highly recommend. I had two complicated teeth removed, bone grafting, and now implants. The whole…read morething was painless and simple. Multiple visits with him and every single one was so easy and comfortable. Don't be anxious to go here. I can't say enough good about this oral surgeon. Do it. You will be so happy. I am. It was a fantastic experience, and he is very knowledgeable.

hi, my name is Richard Filipello just recently met the dental team so refreshing to see such a…read moreknowledgeable and caring people, Dr. Fox meeting him was an absolute pleasure. I had a full oral exam and my teeth cleaned the best cleaning really I've ever had no pain. I can't stress enough how kind everybody is in that office. I've seen plenty of dentists, and they certainly are the team you want to see if you have problems with your teeth you'll be very pleased to meet the staff and you'll be very very happy with Dr. Fox's work very happy

A patient for 25 years mainly under the old ownership of the practice who have recently retired,…read morethe practice is not the same as it used to be. The new main dentist, rhymes with lox, has the personality of a greedy rock. Lipnick was great, the reason why I stayed with the practice for so long; with him gone, the practice has lost all patient centered focus, it's now $, $ and more $. After going over my annual dental insurance limit and being hit with a big bill, I paid in installments only to find out that during Covid, when I lost my job, the practice had referred my account to a collection agency - they call it an "accelerator." Nice euphemism for we don't give a shit about you, give us our money. Once I learned of the practices' money grubbing ways to a 25 year client, I gladly stepped away and hope others do as well in the hope of actually finding dentists with just a sliver of compassion, understanding and heart. You won't find it at Albany Dental Team!