Wonderful service! They explained everything in detail, took the time to figure out everything…read morepossibly. Reasonable prices! The young men were very professional and kind. I had to have and expansion tank and new piping put in. I can't praise them enough. ​

Recently undertook a custom master bath and bedroom remodel. Solicited various quotes from three…read morecontractors and they were all over the board on price and weren't really forthright with my questions. Every time I said I wanted to do something the price went up even though I was only reinforcing what I wanted before they even quoted. Guess they didn't understand the word custom. We wanted Contractors ideas and the wow factor but even though they all said they had designers no such effort came forth in the quote. Since I had to pick everything out myself and did all the legwork i decided to "be my own Contractor sourcing my own materials and SubContractors. I searched far and wide for materials and saved myself $15k. Next I had to locate subcontractors to do the work. I found "Straight-line Painting and Tile" who did tiling, painting, heated flooring, and carpentry work. Plumbing was "Faith Plumbing", Shower Glass install was "Toler insulating", and electrical was "Wired Up Electrical". and the Ambrosia Maple hardwood was sourced from Danny Hylton in Goode. I even sourced the exact tub new on Craigs list (NC) for $1,000 saving from a local quote. This group worked extremely well together to complete the project and saved me $10-$15,000 in contractor project management which i could than apply to more upgrades. On top of all this I installed a top of the line schluter heated floor, curbless shower, and lifetime warranty rubber sealed system which was critical for the Thermasol steam shower and digital control system with touch control shower valve system. All the other contractor wanted to put in a standard rubber shower stall unit and I wasn't confident it could handle the steam unit. Doing it myself covered the extra $5k to put in the a schluter system. Wiring included fixtures, wiring for all new electronics, heated floor, and new fan with UV 24/7 mold and bacteria killing system. Plumbing included Toto bidet toilet with heated seat, pre cleaning, auto flush, and carbon air purifier and the Thermasol steam and digital shower unit. Straight line tile is a Tile Installer Perfectionist". Toler glass shower installer said he has never seen such a level floor system. Within 1/16" which is unheard of. Straight-lines expertise was critical in helping me to schedule each of the subcontractors work to keep the project moving. I pretty much did all this work on a time and material basis knowing that errors would need to be corrected or that unexpected issues would need to be paid for. The other option would be hard quote with built in rework cost for unknowns that may not even happen. Doing the Project Management work myself saved me $10-$15k for unknown so I didn't have to cherry pick what the subcontractors were billing me. I found each of these contractors to be extremely fair and reasonable with their charges. Toler Insulating charged me 1/2 the quoted price on the 3/8 shower glass unit and install than what I could purchase the same unit for on the internet without installation. Wasn't expecting that Benny and definitely a place Contractors will use to beef up their quotes. I would highly recommend any of these subs to handle your custom bath remodel. The master bath is equally as impressive but I didn't have "before" pictures to show and it included heated floor units. Just thought I would share as my experience was great with these guys and we ultimately got the WOW factor we were looking for. The bottom line is I used some of the $25k saving to get the latest and greatest custom features and these sub contractors are experienced on how to install the latest and greatest systems.

I chose this company based on their online reviews, but after my experience, I seriously question…read morehow accurate those reviews are. From the beginning, I made it very clear that I wanted 100% communication and no misunderstandings. The salesperson assured me the entire project (windows, gutters, shutters, etc.) would take about 2-3 months. I was aware I was paying above average, but I trusted their reputation. That turned out to be a mistake. The problems started right away. I assumed measurements were taken during the initial visit, but they weren't. I had to take time off work for another appointment, and the person they sent was in and out in about 20 minutes. After that, communication completely broke down. I had to repeatedly call just to get updates. Months went by with no clear timeline for installation. Every time I spoke to someone, I got a different answer. The office staff seemed completely disorganized, and emails were confusing or contradicted each other. Eventually, I spoke with managers, and even they admitted there were mistakes and miscommunication. But nothing was actually resolved. When installation finally happened, it was poorly handled. They sent only one person to install gutters, which was inefficient and unprofessional. To make matters worse, they somehow retained my payment information and charged me without my authorization, which is extremely concerning. At one point, a manager apologized but then started mentioning that if I canceled, I could be legally responsible. That is when I completely lost confidence. It felt more like a threat than an attempt to resolve the situation--especially considering they had not fulfilled their obligations despite receiving a large deposit. They later came out to take pictures and "check" the work, but it felt like they were trying to protect themselves rather than fix the issues. I have lost an unbelievable amount of time dealing with this--taking off work, making calls, and sending emails. To this day, I still have an issue with one of the windows. I reached out again and received a response that made no sense, and I still have no real answer. Also, their "lifetime warranty" is not even through them--it's through a third party, which was never clearly explained upfront. Overall, this has been an exhausting and frustrating experience. I strongly recommend being very cautious before choosing this company and considering other options. Look for the response towards any complaints they're completely generic. They don't even give at least any kind of explanation as to why of things occurred. I would take my business elsewhere. You're gonna get robbed. They're charge you an astronomical price for something that anybody else could've done much cheaper.

I want to update my review concerning Smallwood Renovation, Keith the owner of Smallwood Renovation…read morecalled me yesterday after viewing my concerns about his lack of response on Yelp. Keith could not have been nicer and was very apologetic with their delayed response to a few issues we had concerning the deck they had built for us. He immediately requested that a crew would be out this morning to address everything and the crew showed up and corrected everything and then some. Sometimes customer service is lacking in this country right now, but not with Smallwood Renovation if it isn't right they will do everything in their power to make it right. Thank you Keith and the crew at Smallwood Renovation!

. Recently undertook a custom master bath and bedroom…read moreremodel. Solicited various quotes from three contractors and they were all over the board on price and weren't really forthright with my questions. Every time I said I wanted to do something the price went up even though I was only reinforcing what I wanted before they even quoted. Guess they didn't understand the word custom. We wanted Contractors ideas and the wow factor but even though they all said they had designers no such effort came forth in the quote. Since I had to pick everything out myself and did all the legwork i decided to "be my own Contractor sourcing my own materials and SubContractors. I searched far and wide for materials and saved myself $15k. Next I had to locate subcontractors to do the work. I found "Straight-line Painting and Tile" who did tiling, painting, schluter heated floor and curbless shower install and carpentry work. Plumbing was "Faith Plumbing", Shower Glass install was "Toler insulating", and electrical was "Wired Up Electrical". and the Ambrosia Maple hardwood was sourced from Danny Hylton in Goode. I even sourced the exact tub new on Craigs list (NC) for $1,000 saving from a local quote. This group worked extremely well together to complete the project and saved me $10-$15,000 in contractor project management which i could than apply to more upgrades. The whole key to pulling this off was having a sub like Straight line that could do a demolition, tile, carpentry, drywall, and finally paint, I like that you were willing to offer up options, pro and cons, and worked overtime to find a solution for the 2" slop on a steam shower ceiling and floor with two wall system. Your vast knowledge on so many topics really help me have confidence to project manage my own remodel. It's is so nice to have worked with a someone who loved their job and end product. I am lining up future project. Straight line tile is a Tile Installer Perfectionist". Toler glass shower installer said he has never seen such a level floor system. Within 1/16" which is unheard of. Straight-lines expertise was critical in helping me to schedule each of the subcontractors work to keep the project moving. I pretty much did all this work on a time and material basis knowing that errors would need to be corrected or that unexpected issues would need to be paid for. The other option would be hard quote with built in rework cost for unknowns that may not even happen. I would highly recommend any of these subs to handle your custom bath remodel. The master bath is equally as impressive but I didn't have "before" pictures to show and it included heated floor units. Just thought I would share as my experience was great with these guys and we ultimately got the WOW factor we were looking for. The bottom line is I used some of the $25k saving to get the latest and greatest custom features and these sub contractors are experienced on how to install the latest and greatest systems.

If you want your walls, that you will have to look at everyday, to be nice, DON'T hire this…read morecompany. The owner apparently "subbed" out the work to a guy that was NOT a painter. He was slow, lazy and a winier, who did more talking on phone than painting. He also jumped around so much he could not have possibly ensured total room was completed. One minute he's in one room painting, then the next in a total different room.. not finishing anything completely before moving onto next area. This, on the whole, was one of the most frustrating issues, phone & jumping around. We finally finished the rest of the house ourselves and fixed patches where he missed &/or sanded out the junk left behind on paint. It seemed he was using paint that had been frozen, set aside a lousy grade, as there was a lot of junk/clumps in buckets, which explains a lot. John, the owner, was only concerned about pay... he only came on job after we had a couple bad conversations and he wanted his partial. A good business would have stepped up and took over to ensure customers were happy with a nice job & timely, as promised. The sheet-rockers were just as horrible, which did effect painters job, but, he didn't even "try" to sand the snot off walls and just painted over them. We paid sub a few hundred bucks extra just for incentive and felt bad for him due to sheet rock, but didn't alleviate his complaining about his pay, which we had no control over since he was a sub. Finally he started sanding, but too late on most walls. We were told "most people don't even notice", What The....??? We also had a deadline, which owner knew, and after quite a few phone conversations, he finally fessed up, he knew this guy was slow. So, why on earth would he send him our way? We heard "After" hiring this company, his rep was NOT good, but too late! Just trying to save folks the anxiety we experienced and the work it took to fix walls & finish up before our move in. Owner priced the staining & to polyurethane pine ceiling also, which never happened & we took over that phase as well.

So responsive, very reasonably priced, and extremely honest. We wanted to use him for insulating…read moreour garage. I highly recommend Jacob Thomas Insulation and will definitely use in the future.

Honest and incredibly reasonable - will be using again for any future insulation needs.read more