Like many of the other reviews, I would agree that 1 star is too high of a rating for this company…read more If I could award zero stars, or even negative stars, I would.
We were traveling from Boca to Miami and looking for a limo solution. We called this company and spoke directly to the owner. He asked us for a credit card deposit, which is totally atypical for a transportation service (you usually always just book and pay upon completion of the trip). But that was just the tip of the iceberg.
The limo showed up late. The limo itself looked like a beat up car from the 80s. When you think limo, you think luxury and quality. Unfortunately, this limo was far from that -- it wasn't even clean. It was a disgusting limo that looked like it hadn't been cleaned or serviced in years. Furthermore, the driver was an absolute shlub. He was wearing sandals and jeans that were below his butt. It looked like he was hired off the street.
But it gets better. Because we needed more luggage space, we opened the front passenger door to throw a bag up there. But we couldn't use that area of the limo because the driver had another passenger with him up there!! What a joke. Oh, and you want to really get a good laugh about this all? For some inexplicable reason, there was no seat in the front passenger spot, so this mysterious passenger was sitting on the car floor!! Sounds pretty safe and normal, right?
So at this point, you add up the late arrival, the gross driver, the even grosser car, the weird passenger sitting on the floor of the car in the front -- and that was enough. We called the company. And who picks up? None other than the owner. We kindly explained to him our issues -- and you know what he does? He tells us to get the F*CK out of his car. He literally cursed and screamed at us. And just like that, we got our bags, and the "limo" drove off. We ended up calling an Uber van that was cheaper and far more luxurious, not to mention comfortable and more professional.
So to be clear, this is not a limo company. The word company implies a certain level of business acumen, customer service, professionalism, quality of product -- all of which were nonexistent. What this actually is, is one guy who owns a beat up limo and tries to generate money from it from unsuspecting customers who don't know any better. He hires a shlubby driver and sends this car out to whoever will give him a shot. In our case, it didn't work out so well for him, and when we called him on it, he obviously felt a need to get very defensive and curse at us.
Needless to say, you should stay far far away from this joke of a "company." Use another car service, call an Uber, take a train or a plane.. Walk it out if you have to.. But whatever you do, don't make this mistake of giving this guy your business -- you'll be sorely disappointed.
Oh, and one more thing -- you've got to laugh at this guy naming his "company" Always Dependable. It's kind of like McDonald's calling itself Healthy Choice Restaurants.. By no stretch of anybody's imagination (except maybe his own) do these names make any sense. Always Dependable ... I'll have a good laugh over that one for the next few days...
