They will confirm your appointment only to call you to cancel it less than a day later. Saying they won't take appointments, only walk ins. I said "so if I walked in at the exact same time I would not be able to get my nails done?" He laughed like this was amusing, then beat around the bush. I finally say "if you want me to not come there anymore, just say that." Still no direct answer. I have been going to this salon since 2021- that is 5 years of me being loyal to them. Never ever again. Do not give them your business. read more

VIP Nails Spa - Screenshot of where my appointment was confirmed - Nail Salons Near Me - Fort Smith, Arkansas

I have been coming to VIP nails for over a year. They always do an amazing job so for that they get 3 stars. They also do provide a complimentary wine, soda, or beer with pedicures. Now as time has went on, they've drastically increased their prices. I paid $85 for a brand new full set, went in to get a fill and they tried to charge me $75. That's just ridiculous. They started charging $15 extra just for gel polish. Another extra $5 for French tips. $15 extra for length. It's became to expensive so that is why I've docked 1 star. And the workers... some are super sweet. Some you can tell their talking about you but you can't understand so it can get uncomfortable sometimes. Clean location. Good vibes for the most part. read more

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She is very good and reasonable next time I might try a design. And maybe a pedicure. They are very busy on saturdays

Best nail salon ever! Vincent is outstanding!! Kind, attentive and really cares about his clients!!

I feel bad leaving a negative review but I don't want this to happen to someone else. I went on Saturday morning and my pedicure was great but a different woman did my manicure. Unfortunately she cut 8/10 of my cuticles to the point of bleeding. My ring finger on my left hand bled for a few hours after I left. The girl seemed young so it may just be an experience thing, but I'm very worried about infection at this point. It's the next day and my cuticles are very inflamed and sore. I should have asked for the service to be discontinued but I was worried to ask. read more

VIP Nails Spa - Nails one day after - Nail Salons Near Me - Fort Smith, Arkansas

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Not worth the money! The place looked clean. The employees were not friendly, especially after they knew I was from out of state! Rushed my nails and spoke about people in their own language, not English!! Rude and expensive. read more

VIP Nails Spa - White dip. She did t clean the edges! Hurried process. - Nail Salons Near Me - Fort Smith, Arkansas

My husband and myself have been coming here for a couple of years. We always see Kim and Tina. They consistently give us the best pedicures we have ever had! The shop is clean and everyone is very friendly. We won't go anywhere else. read more

I have to say that I really love this place. I love the aesthetic. It's clean very professional. Everyone was really kind. I paid a good amount of money to get my nails done and I think it was just the lady that I got obviously you can't judge everyone by one person's work, but unfortunately, she kind of didn't really execute the nails very well and for having paid a good amount of money that was definitely disappointing. Definitely wouldn't mind going back and trying a different nail technician though if you look at the photos at the top of my nails, it's really bad. It's every single nail I don't know if she just forgot to drill that part on all the nails, but the transition is not very good. I felt really bad not tipping because I always tip $10-$20 when I get my nails done but this was just not very good. I should've probably like pointed it out and said something, but I didn't really notice until I got to the register and I just don't want to create drama so anyways, I'm leaving a review. read more

VIP Nails Spa - Nails - Nail Salons Near Me - Fort Smith, Arkansas

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Came here today with my friend, we had appointments and were seen right away! Peter did my pedicure and it was amazing! Definitely coming back here and I loved how they gave us drinks while we were getting our nails done. Great customer service. read more

VIP Nails Spa - Nail Salons Near Me - Fort Smith, Arkansas

Great place with great service. I go every 2-3 weeks. I love the atmosphere and my nails are always beautiful! read more

VIP Nails Spa - Nail Salons Near Me - Fort Smith, Arkansas

Great place with great service! Staff is friendly and Linh was super helpful! Will be returning again!

Every time I go to another nail place thay always cut my fingers, they were so gentle. read more

VIP Nails Spa - Nail Salons Near Me - Fort Smith, Arkansas

I received pedicure and gel polish on top of my natural nail. pedicure great. Lilly literally took off my natural finger nails to the skin with grinder before applying gel polish. it's been 3 weeks and they still hurt. I had to return next day for polish chipped. also burned for 2 days after. absolutely not normal. I am not sure she is even licensed. I was concerned about the practice that use sterilize. Thank you for time. Recommend smaller shop read more

They catered to my daughter with her first pedicure. Very sweet people! I would recommend VIP Nails.

Nice and clean place. Front desk girl from Houston is sweet and friendly. Will definitely be back!

First time here. Everyone was very friendly. I called a couple of minutes before I showed up and I was seen right away. The lady did a great job. Place looks nice and it was a pleasant experience. read more

VIP Nails Spa - Nail Salons Near Me - Fort Smith, Arkansas

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I was impressed with the service and Jess fixed my nails that were poorly done at another salon. I will be going back. Thank you

Horrible service. I made an appointment for 2 PM walked in and they told me to sit down and wait- 20 minutes later I asked them why am I waiting when I made an appointment. I will never go back to that place. Horrible customer service Disgusting they didn't even offer an explanation. Or apologize I wouldn't even give it 1/4 of a star if I had a choice. Assholes read more

I went in to get my nails done. Had picture of design I wanted something similar that would fit on my real nails. The tech cut my nails off placed on tips and refused to cut them short like I wanted. everytime I told her shorter she just cut little off. Then I got Charged $60 plus tip. $5 was for tips I didn't want or ask for. The design turned out really cute however my nails are lot longer than wanted. I work in a job that really needs short nails. I felt like she didn't listen to what I want, partly due to language barrier. I felt like the price was excessive for what I got. I could have gone some where else got same design for cheaper. read more

They are always rushing and rude. I call to schedule appointments and when I show up I wait for hrs. I've also noticed that I get over charged from the original price they give me. read more

First time coming to get a pedicure. Made an appointment and was attended quickly. What I liked: the decor, the hospitality. Disliked: Effort in service. The lady did alright job but could tell she was distracted and hardly put any effort into it. I still felt like I needed to go home and do it myself. There is a quick turn around clientele but it's still nice to get satisfying service. Would give another try. read more

i've been coming to this salon for over a year now and i have only been completely and utterly satisfied once. i don't want to be "that person" that complains about every little detail, and truthfully, i don't want to be that person that complains about customer service work at all. i left today with a set that didn't match the idea i had in mind, but i figured i could made due. i didn't notice the harsh grooves or uneven nails until after i left and saw them in natural lighting, which has been my experience every. other. time. i can see that *some* of the employees do put their all into their work, but it's definitely time for me to find a new salon. really hope y'all are more confident to relay dissatisfaction! read more

BEST PLACE IN TOWN BY FAR! Clean, new, and great techs. Could not asks for a netter pedicure or dip. Friendly techs and they always make sure you are happy with their services. I have been going here since they opened and will continue to return! read more

Horrible job. Gunky polish & had to go back. Got the same type job. Unfriendly hostess & I will not be going back.

They over charge you from what they quote you when you set up the appointment. I had Shellac on my finger nails and it only lasted 6 days. They said it should last 10 to 14 days. The salon is neat and clean. The nail tech I had was nice and friendly. Due to the over charging and my finger nails not lasting I wont be back. read more

i love this place it is so clean and they were so kind for complimenting my legs!!!!!!