I've used Pro Nails as my main nail salon for over 10 years now. I get a mani and pedi a few times a year. I've always been impressed with their attention to detail, excellent service, and great prices. But this time was different and I don't think I will be going back. While the massage was generous and excellent on my feet and legs, the rest was lacking. I left with rough heels and a part of my left foot felt raw. My first nail tech dropped a nail file on the floor, picked it back up and continued using it on my toe nails. There was what appeared to be a large toe nail clipping in the middle of the floor. The nail tech messed up on a toe nail, removed the polish, but did not replace the base coat. I was continually pressured to get shellac, despite saying no and expressing disinterest clearly and concisely multiple times. And my first nail tech seemed annoyed that I wouldn't get shellac. I was passed off to a different manicurist near the end of my manicure with out anyone saying a thing to me. My first tech just got up abruptly and walked off and after a bit a different lady sat down and continued my manicure. The first tech continuously messed up on a nail removing the nail polish over and over, each time with out reapplying the base coat after attempting to remove something from the middle of my nail with dirty Cuticle Nippers. The massage on my hands and arms was also lop sided. One received a long massage, the other was short. She was also a bit rough on my left hand. I have a very mild tremor and she also seemed annoyed with that. One of my nails was filed crooked, like a diagonal or trapezoid maybe? I don't know how to describe it. My top coat was applied haphazardly, you can clearly see where the top coat unevenly begins and ends, above the polish painted to the cuticle. Also now the left side of my right toe is visibly and painfully red and swollen. So I'm concerned I've picked up an infection. It breaks my heart, because I've used and loved this place for years and it was my birthday present. It left me disappointed and disgusted. read more