This was the WORST experience yet.
This filthy, dusty, hole the wall actually STEALS money & commits THEFT on your debit/credit card!
I went for a simple manicure. It was the dustiest, smelliest little place I've ever been to. The chairs are defective, lurch and start and stop and hurt your back instead of massage your back.
And "Tiffany", the old, withered woman , as so many others have stated, was horribly pushy, trying to upsell, and just weird. She kept exclaiming how much she "so like" me, over & over again & again. It was so odd & ackward!
The simple pedicure took over 2 hours, while I had to repeatedly tell her to use clean instruments, because she kept trying to use the SAME, UNSANITIZED, DIRTY INSTRUMENTS SHE HAD USED ON A PREVIOUS CUSTOMER.
BEWARE: THEY DO NOT SANITIZE THEIR INSTRUMENTS HERE!!
But here's the kicker:
She quoted me a certain price, over 16 (Yes, 16) times throughout the "service."
But when I gave her my card to pay and I specifically asked her how much she was charging my card, she LIED (L.I.E.D.) that it 63.00 dollars.
But after she charged my card and I looked at my receipt, she had CHARGED ME AN EXTRA 4.50 FOR A SO-CALLED "MERCHANT FEE"!!
I was so angry & livid.
THIS IS FRAUD AND THEFT.
California has made it illegal for any business to charge a single cent for "merchant fees" or to pay with a card. However, 4.50 is NOT ANYWHERE NEAR THEIR COST TO RUN A CARD!!
I'm a prominent business owner and I know merchant fees. And NO Visa, Mastercard, Discover, American Express or other merchant service ever charges these fees!
A NOTE to all ladies:
Do NOT allow any nail shop to charge for using your card. This is illegal. Many people are not aware of this, so they get away with it. However, it is NOT legal and you are NOT required to pay a single cent to use your card. Businesses that do this, do it only because they lie and get away with it. But then, to charge nearly FIVE DOLLARS per transaction is THEFT & FRAUD.
She called the owner. The owner & her parched-lip man show up and start screaming at me. I demanded my fees back.
I told them if they did not refund the fees, I'd call my bank in the morning & get ALL of my money back--And that's the only reason they refunded it. But wait:
Before they refunded it, they actually charged me ANOTHER EXTRA 67.50, thinking I wouldn't notice!
These people are effing THIEVES and CRIMINALS!
I stood there, so livid.
At one point they even had old, hideous "Tiffany" lock the door & literally imprison me inside.
And this is WHAT YOU ARE IN FAR, at this rusty, dusty, filthy, outdated, disgusting place.
Avoid this place at all costs! read more