I had a great experience with Sima M. I went to purchase Madame Grey as I didn't want to blind buy it just because some influencers said it was good. However, upon my arrival Seema was eager to help me, she allowed me to spray on test strips and also my skin. It was love at first sniff, she even helped me get the hair brumes. I explored the well stocked small boutique. I must say it's a face products heaven. From Metamicin by Dr Diamond La Mer and Ubeauty. You name it, it's there. I am happy with my purchase and grateful for the customer service that I've received. Thank you Seema. Things you must know: only street parking or parking meters and parking can be very scarce unless you're willing to valet your vehicle. read more

See all

I love this place it feels like a second home for me. The location is gorgeous. I work with Seema and she's just the best, very knowledgeable and attentive. The products are always one of a kind and selective which is so nice in this mass produced beauty world. Love the unique items. read more

I came here simply because they were the only shop that carried VB-Victoria Beckham-Beauty (I know, please don't make fun of me). I wanted to try out the products before purchasing, and I have to say I had a positive experience with Brandon! Greeted immediately upon entering, I walked into the small store where there were about two associates and a few customers. There was plenty of seating for those who weren't shopping, and I made my way around until I found the area I was searching for. When he had a moment, I was asked if I was looking for anything in particular, and then had full reign of the VB eye liners. I played to my hearts content while staying out of the way of other customers. Due to the small space, they have a highly coveted line of products; some of course you will find at Sephora, Neiman's, etc. but others are specific to here, this VB line being one of them. Her Satin Kajal Liners are some of the best I have ever used, and I appreciate the smudger on the other end for convenience. This formula did not leave me with raccoon eyes, and I hope this holds up for their other shades and finishes (matte, shimmer and jewel). A complimentary sharpener is normally included which was forgotten understandably due to how busy the shop became, but one was held for me to pick up the following day. I liked the fact I was greeted, then left alone until I needed assistance; I didn't feel as though I was intruding and there was zero pressure to purchase. Thanks to Brandon, my first experience here was a great one, and I look forward to returning! read more

Violet Grey - Cosmetics & Beauty Supply Near Me - Los Angeles, California

I would never buy anything again through this company. I purchased one product and never opened up the box, nor did I use the product. I changed my mind and attempted to reach someone online. I emailed and emailed this company over and over again. No one responded. I was getting concerned. You only have a limited time for returns. Their customer service is terrible. It took me several times just to get someone to respond. Beware of this company. They don't seem to care about customers. read more

I can't believe I lived in LA for 10+ years and never thought to pay this store a visit until recently. The CUTEST little boutique on Melrose Place and I think it's safe to say I can kiss my Sephora days goodbye. Amazing staff - Danilo is a GEM, and a fabulous array of high-end brands. (Victoria Beckham, Westman Atelier, etc). This is my new one stop shop! read more

Been coming here since middle school and It's feels lime walking into my dream beauty closet, every visit. The coolest and most exciting things in skin and beauty. Danilo and Jacqueline are the very very best. read more

I didn't understand this store. How is this different from a department store beauty section or Sephora? They sell all the same brands. Super small space; it feels like someone's living room. The only good thing was that the workers were nice to me. read more

I love Melrose Place! Violet Grey is well curated and has my favorite products. I came in for a specific mascara (Victoria Beckham) and purchased a few items in the collection. I asked several times for my desired product and asked the salesperson to double check that they provided the correct item. I was assured and left the store. I opened my bag the next day and the item was not correct. I called the store and they refunded me immediately, but I have to say it was very inconvenient. I ordered the correct product directly from the Victoria Beckham site. I would go back to Violet Grey just because the store is gorgeous. The sales people were great and I appreciated that they fixed their mistake. read more

Staff were cold and unfriendly. I went to the store for the first time to ask about a product and how to use it. I apparently needed help but the lady basically just told me to try it on myself and stepped away. read more

was looking forward to getting some help with shampoo and conditioner at Violet Grey. I walked into the store said hello and the salesperson was to busy to help. she was on her IPad shopping. read more

Love the products and the store is so cute... but unfortunately the staff is really not welcoming and not helpful. The last two times I went I felt like I was bothering them... much rather go to Saks or Chanel. read more

I have never actually been to the store, as I have always placed orders online with this company, but I have to say that the customer service I received was OUTSTANDING! I received a $145 jar of Clarifying Mask and when I opened it, it smelled rather off, possibly rancid. I emailed Violet Grey customer support and sent them photos of the box, jar and batch numbers. They immediate sent me a replacement jar with 2-day shipping! No questions asked! I will absolutely continue to shop with Violet Grey! read more

Brandon was fabulous in helping me with an error that I made with my order. Their products are amazing and I am thrilled with everything!

I came to the store today and had an event with a super great NY plastic surgeon. They offered free plastic surgery consult, who can resist one of these? They have great selection, pretty much all the products I have at home that took me years to find, all in 1 place so amazing. I guess the girls running this store know their stuff. I had only great experience with all the staff there I think there were about 5 or 6 people staffed including a makeup artist. I ended up buying the plastic surgeons lip kit and her eye lash kit both are supposed to be excellent and of course I could not help to buy a few more things, like this amazing Byredo perfume oil stick, it's so fab! Run don't delay going there its so worth it, I feel like my own personal closet of cool things and I really don't want to share with with all of you, as you will steal my secret stash...:) well be smart shop here, and get your self a latte next door at Alfred's so worth it. Thanks Cassandra and team (I heard this is the lady behind this fab store) read more

See all

For years, I've loved going into Violet Grey because of how beautiful the store is and the highly curated offerings. I usually buy a few items each time I go. But the past few times I've gone in the people working there have been so unwelcoming and unfriendly. It is such a turn off! There are too many other options out there for buying beauty products-- there's no reason to feel uncomfortable when making a purchase. Not sure if I'll be back. read more

Do your shopping online if you'd rather not have a negative experience. I came in with a friend from out of town, and while one of the saleswomen was polite, the other was walking around using the store's $2,695 Lyma laser on herself and rolling her eyes at us when my friend asked for a product that they carry online but not in store. Then asked "is there anything else?" when we continued looking around instead of leaving right away. Sadly, it's not the first time an employee has been rude while I've brought a visiting guest here, and it's embarrassing. read more

There is no beauty place like Violet Grey. It's such a gorgeous space, and includes a private makeup studio. The curation is so current and good! The overall vibe is cool... good music...lighting is right (if you know you know). The girls working there were so friendly and knowledgeable. They helped me when I had questions and weren't annoying in any way. I was able to shop in peace. It just feels so private there. I wish there were more special places like this, I would shop online less. I look forward to my next visit there!! read more

I am obsessed. I order about two items a week and every single item I've ordered exceeded my expectations. I am a huge fan of LaMer , Molton Brown and the usual luxury skin care, but as my skin changes with age I haven't been in love with what I've been using for many years. I gave the face products a try on Violet Grey and me who is prone to INTENSE breakouts has not broke out once. I really believe that the owner/staff really care about the items they list on their website. I don't know why people are not receiving their orders (hope that does not happen to me lol) , but I've had nothing but amazing experiences .... I do wish though after spending over 1000$ that they offered me some type of promo code off my next order at least to cover the shipping. Whatever I am happy. read more

Cute store with good products and friendly customer service! This place is a good alternative to Sephora. You will have a much greater selection at Sephora but it gets overwhelming for me. I like coming to this store because all of their products have been selected and recommended by makeup artists as top products. There are also fewer people inside the store so it's easy to get help from the associates. Street parking wasn't too difficult for me. read more

Violet Grey - Cosmetics & Beauty Supply Near Me - Los Angeles, California

I am always stunned by how rude the sales people are in this store. They hardly make eye contact and have no interest in being nice, helpful and friendly. Such a turn off especially with such a niche store....will definitely be ordering the items I went in store to purchase today online from somewhere else! read more

I just want to start with that the customer service was amazing . I called them as I was confused about which product is right for my skin and hair so after mentioning my issues about my skin and hair they suggested me the right products . I am going to order it today and yes definitely it's on the pricier side but then it's about your skin and hair . read more

Best staff. Great recommendations and I don't feel like I'm being taken advantage of. Great sales and always rotating products. Skin care heaven with a very chic inside. Check it out! Especially the make up room read more

I hate giving bad reviews. But I have to. I have never felt so belittled during a shopping experience in my life. My friend and I are both professional (read: gainfully employed) makeup artists, and came in planning to almost fully restock our kits here. We were prepared to drop some serious bank. I guess we didn't look cool (or rich?) enough for the shop girls. White tshirt and jean shorts on my friend, black dress and Birkenstocks on me. Should we have been carrying LV monogram and have Gucci emblazoned on our chests, and every brandable nook of our clothes, or what? Do I need to aggressively and without context, name drop all of my clients? Gross. The girls behind the counter had *one* client in, who had already been rung up, chatting at the front desk. And they ignored us completely- this place is seriously tiny. So this was super intentional. One of them was pretty desperately pushing her Instagram account, trying to bag new followers. Then we were just served a cold side eye once the client left. One very bored dude finally emerged from the back to ring us in disinterestedly. In hindsight we're mad we bought anything, but we were feeling pretty shaken up. The testers were pretty haggard. More than a few fingers had clearly found their way into some of them, so I wouldn't recommend putting any of their stuff on your face, because bacteria. Trust me on this. Don't do it. Someone in a previous review said she felt like Pretty Woman, and that is super accurate. Is this really the kind of vibe you guys are hoping to have? Do you think it's cool to be rude to people? Because it's really not. The kindest people I have worked with in this business are usually the most successful. On the positive side, we found Frends beauty, where we stocked up on Koh Gen Do, Aucoin, and Jouer- and the service was LOVELY and attentive, not overbearing. It was a treat, and I honestly could have spent all day there. read more

I absolutely love this place! I was greeted with a friendly smile & a "good morning" the first time I arrived on a rainy day. i got there as soon as it opened. It's pretty & smaller than i thought. The makeup was displayed well & organized. After a few min they asked if I was looking for something special. She was knowledgeable on all products. The boutique is a beautiful, old hollywood vibe boudoir .. i found unique perfumes and candles you don't find at other stores. There's always a candle burning in entry that I end up buying .. or if i didn't i wished i had later when I got home. I don't live near by but I've have been 3xs since & each time a great experience..from a facial, to meeting Melanie Simon! I'll be back read more

Meh. They have a great selection of stuff but that store is meant for mostly kissing the butts of the nouveau riche. I'm disappointed because I too, subscribe to their email blasts and have been a big fan of their blog but the horrible customer service is not worth the trip to find those hard to find beauty products you want. so. bad. and can't wait for the delivery time for Net-A-Porter. Just wait for freakin' Net-A-Porter. If you're gonna even go, at least use their bathroom, because they have a matte black toilet, black toilet paper, black paper towels and la mer hand cream (make sure to use a lot of it...) The extra star is for the black toilet paper. read more

Terrible, pretentious customer service. I felt like Julia Roberts in Pretty Woman despite the fact that I look nothing like a hooker. I stopped in the other day during my lunch break, and the two employees in the shop did not even look up for a good 2 minutes while I awkwardly stood waiting for someone to acknowledge me. Finally a man entered and asked if I needed something. I told him what I was looking for (which was sold out in every Sephora in LA and online), and when he said they had it I did a little cheer, which he was not impressed by. He did not seem thrilled to have to sell me the product and had a very condescending tone during our transaction. This place gets 1 star A. because you have to give at least 1 and B. because they did have what I was looking for, but I will never give this place my business again. read more

3.5 I've been a subscriber to the VG blog for some time. It was fun to step into their headquarters/boutique today. They stock a finely tuned, well-edited selection of beauty products. There was a lovely sales person that helped us and knew the products very well. Pretty boutique. A tiny bit imitidating so please ask for help. They warm up rather quick. read more

After making several attempts to speak with Allison I was very disappointed that I had to write this review. I called at 10:00 am & then again at 4:30pm & she still had not returned my call or come up with suggested products I thought the customer service was lacking & her attention was unprofessional. I have no interest in reaching out again & would suggest to others to shop at Neiman Marcus, Barney's or SFA where customers are treated better. Sorry, Allison you fell very short read more

Got dragged here by my friend but I'm pretty glad that I gave it a chance cause I was skeptical. Great time with Ashley who was super attentive and nice. Answered all my questions and recommended a variety of items for me to pick from. She accomplished everything I asked for so five star. read more

Went to the store today to check out the westman atelier foundation. As soon as I walked in my mother and I were barely given a hello. The employee was sitting on a chair in her computer and seemed to be too busy to bother to even get up. I asked about the westman atelier products and they showed me where it was but didnt offer to help color match or tell me anything about it. Honestly, they were unhelpful and belittling in their attitude. Btw, spent a decent amount of money there and regret it- Im not feeling good about going, it showed the bad side of LA. The side that doesnt care about brown patrons. Wont be visiting again. read more

This is absolutely one of my favorite makeup stores and a hidden little gem on Melrose Place. This place is perfectly curated with the best of the best makeup, skincare, perfume/candles and hair products. I believe if you purchase $250 worth of products they will do your makeup for you. Every time I come here I have a lovely experience and everyone is very friendly. This place carries all of my favorites from Bioderma to Vintner's Daughter. It's my one-stop-shop. There is metered parking available on Melrose Place. read more

How do I not know about this little gem until Lisa Eldridge did her book signing here?! Such a cute shop with very selective collection of makeup! The owners and the team really knows how to pick and choose the best items to carry. I would definitely come back even if it's an hour and a half drive for me. The experience here is so different from your regular everyday make up boutique or store. You go in chit chat with a celebrity make up artist, they give you champagne, water, and you basically talk make up and try on things! If you need to get your make up done they have complimentary service, but you'll just have to purchase $250 worth of make up. It's worth it.. trust me! read more

I absolutely LOVE this place. I started off following their blog and occasionally checking their site for new posts. A good friend of mine got me a giftcard to this place and I was in heaven. Their selection is very curated which is a good thing because they know about the product well and aren't just promoting the brand because it's there. Everything there has been hand picked and tried by them. The boutique is very chic and elegant and makes you feel like anything you purchase is an investment. Their associates are there to help you learn to use something, try something new and have GREAT product recommendations. Recently I visited again during their spend $250 get $50 off and I was helped by Lori. She helped me with almost everything, didn't rush me or push product on me which I liked, I ended up loving all of my purchases, not to mention the Koh Gen Do spa water makeup remover she recommended me try. I make it a POINT to only get my beauty purchases here. I love the store, the ambiance and the people. My only issue is the parking, it can be a huge pain, but since the stores right on Melrose, I don't mind a little scenic stroll before I reach my destination. read more

Violet Grey - They have a nice selection of CT products - Cosmetics & Beauty Supply Near Me - Los Angeles, California

See all

Only one other review? Well, Bita S., I second your unbridled enthusiasm for this little Melrose Place gem, stocked with curated beauty-addict favorites from Sisley, SKII, Le Labo, Tom Ford, T3, et al. It's the enormous bathroom counter I've always wanted. The place itself is small and intimate - it reminds me of Agent Provocateur, though I can't pinpoint why - maybe the colors? There are a few brands I'd still love to see here - that haven't made it to LA or the US at all - but Violet Grey is otherwise perfection for my fellow ITG and Coveteur readers. read more

Their curated selection is spectacular. You walk into this adorable store and you feel transported to a little storefront in France. They have great people helping you and such a chic place to be picking up some amazing beauty products. I got a Japanese eyelash curler from them that I live by! read more

Violet Grey is highly curated & VERY selective with their luxury skin care products. They have the best experts to give beauty advice. Almost impossible to walk out without a purchase. read more

Great curated selection. The store is well put together but the customer service is horrible. This is my third trip and I shan't be going again. They sales girls are aloof, uneducated and more interested in networking themselves than helping customers. Obviously actresses who should hone their skills in acting like sales girls. Had I not done my research beforehand on a brand I would have had zero information on what I was asking about. The store relies on instagram famous brands to drive the business instead of offering great products curated with proven research. Agree with the reviewer who commented about not looking rich enough. Service will depend on the handbag your carrying. read more

Heaven for the beauty-obsessed connoisseur. This store will delight your senses to a whole new level with their fine selection of skin, body, hair and nail products. Not a store for those on a budget but worth a visit for those who want to treat themselves and experience the best for your face and body. read more

This beautiful shop is tucked away on Melrose Place. I love the selection of beauty products that are available. The sales associates are knowledgable not only on the brands but on the use of the different products. I've bought many gifts for friends here, they always get super excited when they see a Violet Grey shopping bag. read more

I had an appointment with Lori on Saturday and I showed up late due to another appointment running long and she still guided me patiently through all the products I was looking for and did my makeup flawlessly! Seriously amazing service and Lori's an incredible makeup artist! read more