I recently saw Julie, N.P. for a Botox touch-up and a lip enhancement to help with unevenness in my…read moretop lip. I was extremely impressed with the results. Julie was so kind and caring throughout the entire process and answered all of my (many) skincare questions. I felt super comfortable the whole time, which is important in an appointment like this. To top off the whole experience, The Skin Center's new Westlake location is beautiful, clean, and relaxing.

I have been coming here for about two years now. I've tried other businesses and was not completely…read morehappy. Kristen had made me feel comfortable and listened to what I wanted and talked me through every treatment. I have not had one negative experience with her

Kristin is PHENOMENAL! Been getting toxxed by her for almost a decade and am always happy with the…read moreresults!

I went for Botox. Jen the PA was great.. She explained…read moreeverything and it all went well. They were professional and probably comparable in price to everywhere else.

This review concerns how the Patient Experience team handled a visit to The Skin Center on…read moreSeptember 19, 2024. I had been a client for about a year and a half, regularly seeing an outstanding nurse, D.M., who left in April 2024. Every treatment from her--Dysport, filler, and even treatment for my gummy smile--was perfect. She completely corrected that issue, and I was consistently pleased with the results. On September 19, I saw a new (to me) practitioner, Bailey. She was kind and seemed to understand that I just wanted to maintain the results D.M. had given me. Unfortunately, that wasn't how it turned out. I contacted the office with concerns, and Bailey responded quickly and scheduled a follow-up for September 24 to correct the Dysport placement that hadn't reduced my gummy smile as expected. I appreciated her willingness to fix it, and I understood that, as a new patient to her, a correction might be necessary. In the following weeks, I noticed heavy creasing around my face--outside my normal smile lines--and saw this clearly in photos. I compared them to earlier images from just a few months after my last visit with D.M., and the difference was significant. I contacted the Skin Center again. Bailey was once again helpful and kind. She said it could be related to the crow's feet injection spreading to the zygomaticus muscle, which affects lip elevation. She explained that if that was the cause, the best solution would be to wait about three months. She also asked if I had experienced weight loss; I had lost about 8 pounds, but not enough to explain the change. After doing some research, I found images showing the results of neurotoxin spreading to the zygomaticus muscle, and they matched what I was seeing. I was grateful the result was just creasing--some outcomes are worse. I appreciated that Bailey was transparent and gave me two options: she could fill the creases at no charge or I could wait it out. She recommended waiting, and I agreed. The experience took a disappointing turn when I asked for a refund and the Patient Experience team got involved. I requested a full refund to my original payment method, as the results were not what I expected. Anna Lukas responded that the creasing was not caused by Dysport (despite Bailey suggesting otherwise) but said they wanted me to be happy. She added that the product Bailey used for the correction had already been "comped" and offered a partial refund or in-center credit. This response was frustrating. Corrections are routinely done at no charge and shouldn't be framed as a special favor. More importantly, offering credit assumed I'd return, even though I wasn't sure I wanted to. Anna's tone implied that the problem was my face--not the treatment. I responded that I wasn't open to a partial refund or credit. Anna later said I could receive a full refund--but only if I signed a legal document including a non-disclosure agreement. I found that extremely inappropriate. No patient should be silenced from sharing an honest experience, especially after a cosmetic procedure left them visibly worse than before. I was embarrassed by my smile and sought answers in good faith. Bailey and Faith responded with professionalism and kindness. Unfortunately, I can't say the same for the Patient Experience team. To be clear: Bailey, Faith, and especially D.M. were all wonderful. The issue is not with the Shaker Heights team themselves--it's with how the Skin Center's leadership responds when things go wrong. Rather than taking accountability, they deny fault, offer token gestures, and rely on legal tactics to quiet dissatisfied patients. I can't recommend the Skin Center--not because the team at Shaker Heights lacks skill or care, but because if something goes wrong, the Patient Experience team is not equipped to handle it with empathy, transparency, or integrity.

Their online booking is misleading. Be careful that you don't select a service that is not actually…read morefree under the first service free feature. I elected a full face wax thinking that it was free and found out that it was $42. It is not actually free even though it's under that drop-down category. So, if you are on a budget, you can potentially overspend with such misleading information. When I brought it to their attention, they did not do a refund. I will not be going back as a result. They could've had a committed customer had it not been for that.

I have been going to EWC for a little over a year. And I'm very particular about my eyebrows. My…read moreold esthetician Sara was awesome and did a fantastic job on shaping my eyebrows. But sadly she left for another endeavor. I went to another esthetician that was recommended, and the service seemed very sub-par and the esthetician was not very friendly. I decided to give EWC one more try and booked my appointment with another esthetician. I'm glad I did. They booked me with Violet. I explained how I wasn't happy with my experience last time and she took her time and did an awesome job!!! She even exceeded my expectations, and was extremely friendly as well. My eyebrows are on point! Thank you Violet you rock and have a customer for life! European Wax Center 4.5(152) Waxing hair removal service in Strongsville, Ohio ‧ Open 38+ Overview Reviews Services Products Updates Photos About Main Results Google review summary 4.5 (152) Reviews All job10 girls9 room6 eyebrows6 +5 Sort by Most relevant Newest Highest Lowest Geri Belluardo 11 reviews 11 minutes ago NEW Services: Eyebrow waxing, Waxing, Chin waxing I have been going to EWC for little over a year. And I'm very particular about my eyebrows. My old esthetician Sara was awesome and did a fantastic job on shaping my eyebrows. But sadly she left for another endeavor. I went another ... More Ginny Persons 1 review 5 months ago Service: Bikini waxing This was my first visit to European Wax Center. The receptionist was busy when I arrived and she checked me in quickly. I had made a reservation for a bikini wax which I assumed was a traditional bikini wax. ... More European Wax Center (Owner) 5 months ago Hi Ginny. We appreciate you taking the time to leave us feedback. We always want to create the best experience for our guests in every way possible, so we are sorry to hear that you were unsatisfied with your service. We offer three different Bikini services depending on your needs: Bikini Line is a basic tidy of your panty line (sides and top), Bikini Full is as much or as little as you want off the front, and the Bikini Brazilian is as much or as little as you want off the front and also includes the Butt Strip. Please rest assured that the satisfaction of our guests is a priority to us. We will pass your feedback along to management. Mackenzie Lyn 17 reviews 2 months ago Service: Eyebrow waxing it was my first time going and the girl who did my eyebrows was really nice but I don't think I'll go there again. She barely did anything to my eyebrows. I had to come home and tweeze all the hair she missed. European Wax Center (Owner) a month ago Hi Mackenzie. We appreciate you taking the time to leave us feedback. We always want to create the best experience for our guests in every way possible so we're sorry to hear that you were unsatisfied with your service. Your satisfaction is a top priority for us so we will let upper management know of your experience. Have a great day! Shi'Yana McKee (Shay) 7 reviews a month ago Service: Brazilian waxing I have been getting waxed from European Wax company for 5 to 6 years now and have always had a pleasant experience. However Friday March 31st I went to the Strongsville location ( i usually go to the Woodmere) my waxier told he I was ... More European Wax Center (Owner) a month ago Hi Shi'Yana. We appreciate you taking the time to leave us feedback. We're sorry to hear about your unpleasant experience at our center and for any discomfort you may have had. Please rest assured that the satisfaction of our guests is a priority to us. We want to ensure that you are pleased with both the quality of your services and overall experience. We will pass your feedback along to upper management. Facebook https://m.facebook.com ' reviews European Wax Center - Reviews Great place! Very attentive and they do an incredible job!!!

Got my eyebrows threaded & tinted by Briana! The atmosphere when you walk in was super clean &…read moreorganized. Briana made sure I was walked through the whole process & she was nothing short of amazing when working on me! I loved how the tint turned out - I don't have to attempt to do my own brows now at home. Highly recommend checking out the lash lounge if you need a new spot for your brows or lashes in CLE!

Do not go here. 2 weeks into my lash lift my lashes are not lifted after a $100 service…read more Followed all of the after care. did not get my lashes wet and didn't touch them. I got one lash lift here in the past and it was great, but this one was wrong. called to try come in and have them fixed but was told it's too late can't redo and ruin your lashes. cool okay makes sense. so i asked for a refund instead. got a call from the owner i would not be given a refund and what we sign in the begining says that. so they didn't fix my problem, the service they provided wasn't what it said, and their lash lift failed. and they don't care that their customer is unhappy. owner doesnt know how to run her business.

The end result of my eyebrow threading and tinting service was good. The color is a brown that…read morecomplements my skin tone/natural eyebrow color and the threading did a good job of shaping directly around my brows. Amber was pleasant and conversational during the quick 45 min or so service. I must mention however that this was our third time scheduling in order to get this done. The original appointment was canceled a few hours before its time on a Saturday due to Amber having a flat tire. No problem. We rescheduled for the next day- Sunday at 9am. I moved some things around and went to the closed shop at 9am on Sunday and no one showed up. I politely texted and called once but got zero answer at all the entire day as to this no show. I politely called the next day, Monday, and although there was no apology or explanation for her no show at the appointment, we arranged for the appointment to be Wednesday afternoon. I showed up at the time we agreed upon and the service went without a hitch. It was $30 for the deposit and $45 for the rest of the service totaling $75 without tip. No physical cards accepted but all of the electronic payment forms are accepted. Other than the scheduling issues, I am happy with the service. I wasn't told not to wear anything like sunscreen beforehand and only told during the service that I should not have as it reduces the ability of the tint to stick to the hair, so I think moving forward some pre-instructions as well as aftercare instructions would be nice to provide to clients. Overall, good technique but some improvements can be made regarding professionalism.

My first appointment with Jazmine at Cilia left my brows looking like a million bucks. And yet, I…read morecannot recommend this salon. I had to cancel the night before my second appointment because I had been exposed to Covid by my fiancé; we'd been together all weekend and the entire day of the positive test. I reached out to reschedule as soon as we saw the test results. Amber was unconcerned and wrote that I could move my appointment if I was okay with losing my deposit--I might as well have been a no-show. Still, even with her lack of accommodation, I wouldn't risk the health of the aesthetician and the clients after me just to keep my deposit. That's dangerous and unethical. I'm concerned about their lack of protocol when it comes to Covid, especially with the new variants. Amber's blasé tone was as striking as her unwillingness to accommodate a client who reached out with health and safety concerns; it also raises red flags about their hygiene standards and sanitation. I'm appalled and grossed out. Not only did they forego the remainder of my fee because I'm now unwilling to reschedule knowing how dismissively they handle health concerns, they've also lost me as a client and gained a poor review for their lack of hygiene protocols. *Update* A day after I posted this review, Amber contacted me to refund my deposit. I sincerely appreciate this gesture and added a star to my review because of it. Still, their lack of Covid safety protocols and the fact that this was even an issue to begin with still gives me pause. The safety and wellbeing of clients and staff is paramount and, sadly, I don't see it reflected in their business practice. Thank goodness that I had the sense not to keep my appointment, as I tested positive for Covid this afternoon.

Ganga is amazing!!!! I like when she does my eyebrows…read more Namita is the other one that is amazing. If it is not these two ladies don't let them touch your eyebrows because the other lady is honestly useless and she would mess up your eyebrows!

I love this place. The place is clean and staff very polite especially Ganga. She does awesome…read morework. I recommend her 100% if you go ask for her.

Amazing! Everyone was so nice and patient. Definitely recommend coming here, I had a great…read moreexperience!

I am an existing patient and tried to make an appointment for my daughter. Business hours online…read moreare until 4:30pm on Friday. I called at 1:30 and the office was closed. After hours person told me to call on Monday because she could not schedule an appt. I went online to try an schedule and after THREE attempts (after filling out all the personal and insurance information their system kicks you off and you can't go back a screen and continue, you have to start all over). I gave up and found a different dermatology office. Optima in Northfield, OH office lost a new patient.