Yes I did reply to your message and I emailed the support team and no outcome of this situation has…read morebeen updated and also the cashier was not talking about the outside of the toy ,my son actually picked up a few of them because some was bigger and she asked him which color did he want and he said the blue one and he held it in his hand and said yes I want this one so the information you are giving is still wrong and I told you that I emailed your support team and I got no response at all . I can show you my email explaining the same thing here .And I found all the dumpling toys on Amazon with a color you can choose from !!no mystery there if anyone wants a certain color! No refund has been issued also and like I said I reached back out to the website you told me to reply on so don't say that you guys reached out to me and got no answer because I'm here as I was days ago still waiting!!

They gave us the wrong squishes from behind the counter and there was a dumpling that was like that…read moreit was supposed to be a hard dumpling, but instead it was a dumpling with foam inside which we were not warned about before buying same thing with the butter

Customer service and extensive product line. There is always someone to answer questions and give…read moreadvice.

I waited patiently as they assisted other customers. I went to the counter for assistance & when…read moreshe came over to assist me she very short & unpleasant. She did not offer the same customer service to me. When I checked out , she didn't offer any rewards as she did with previous customers. There was clearly a color complex that was noticeable

Received and tried to do a return before package was even opened. The couch I was getting this…read morelinen slip cover for that was $200 was replaced with something else and it won't work didn't even open. Tried to return no one returning my emails or calls.

I scoured the Internet for a rug for my foyer. As often happens, several website listed the rug I…read morewanted, had me place and order and pay only to find out it was discontinued and a refund will be issued in ten plus days. So frustrated. Then I found linen locker who had me give a phone number and they would call. They called and then searched for the rug and found it. It arrived today and is perfect. Plus I was not charged until I got it. That is customer service!

Beautiful store with special brands. Shop if you love the brands. Service is quite another…read moreissue. Customer specialists failed to acknowledge me, at any time as I walked through the store. I highly recommend The Colony Shop if you want a helpful experience. Yes- I am not local; yes I needed a particular item; yes I will return to Fairhope next year- but not to this store.

Very friendly staff. Helped me get my girlfriend a great gift at a very reasonable price.read more

Went by this afternoon to grab two ornaments for a Christmas party tonight. I had a problem with my…read moredebit card being unknowningly blocked. After trying several times, I called the bank just to find out I had to get a new card. I went back to ask them to hold the ornaments, I would be by tomorrow. They handed me the ornaments and said 'Merry Christmas, please take them and come back by when you can'. WOW!! What Christmas spirit!! My first time in the store ... loved it. So very cute!! Lots of great Christmas decor, kitchen stuff, etc ... Thank You Fish River for such customer service!! See ya tomorrow!!

Disregard the negative reviews about this establishment! I have been going there since they opened,…read moredifferent days different times of day, and they have always been top-notch; friendly and accommodating. This establishment is busy in person and behind the scenes even if you don't see any other customers in there. If you've never worked retail, don't be a Karen My only complaint is that they sometimes don't serve mimosas lol or run out of champagne!

The staff in this store is some of the rudest people I've ever met. I work in retail, so I know how…read moreit is to deal with some customers. The thing is, I was asking something so simple: to help my friend find a Kendra Scott necklace for his girlfriend. Not only was I given rude remarks over the phone but apparently it was too hard to listen to what I had to say. Luckily, he still did business with them. I'll never associate with that store again. Beware if you're calling over the phone, they might think you have no idea what you're talking about as the lady told my friend. The only reason this is getting 3 stars is because brown eyed girl has some awesome product and I'll never buy Kendra Scott's from them because it might be too difficult for the employees to deal with that day

Okay, I'll admit I fall for a friendly, helpful, not overly pushy salesperson everytime. Brown Eyed…read moreGirl is great! This is the place to go for affordable trendy items. I like being able to add a few of the newer trends to my wardrobe without breaking the bank, and this is the place to do it.

Love the leggings but not the price! BEWARE..... DO NOT…read moreONDER ONLINE! Since they did not have the size I wanted I placed an order and paid for it in the store! It was supposed to be delivered to me with in 3 to 6 days, so now after 15 day I get ANOTHER email changing my delivery date! This has happened before when I order on-line with Lululemon! Shame on me for not learning my lesson!!

Nice / cute things. Great staff. Very neat and organized store. .i appreciate the sales person…read morehelping me with sizes.

Listen to the bad reviews. We were forced to purchase a vest and shirt for "bead stains." I will…read moretell everyone I know to rent from other places, avoid getting scammed.

Excellent customer service and what a beautiful selection! I love the fact that there is only one…read moreof each dress style. Therefore I won't see my twin at the ball I planned to attend. Victoria is exceptionally sweet and helpful! I love this place and the $25 "try on" fee is well worth it! I'm hooked! I LOVE THIS PLACE!!