Vintage Group Property Management appears to only operate by leaving voicemails and constant transfers. There truly isn't anyone there to assist you with anything except the main person answering the 855 number who will just transfer you to another voicemail. I feel those who are on the board have special privileges' or can only receive a response from this property management but if you are a regular home owner you will be treated indifferently. The positive reviews for this company seem to only come from 'board members'. Yet the ones who aren't seem to experience differently. I am not a board member, just a home owner providing my experience with Vintage group in seeking any assistance. read more

Why did you raise the maintenance fee this year? In the new payment software Frontstep, the Convenience fee generated per payment is as high as 3.9%. Isn't that forced, hidden consumption? Why can you make money so easy, the parking lot of the community is full of garbage but you still want to raise prices. read more

BEWARE and without prejudice...This company's LICENSE with the California board is currently SUSPENDED for failing to pay their back taxes and therefore "operating in our community" as property managers illegally, giving violations, fines and liens on home owners home without a license since AUGUST 2024. There is gross NEGLIGENCE and mismanagement as well of the handling of communications, finances, meetings, work related notices to our community and simple courtesy for due process. Their assigned "manager" for our community is not trained nor competent to operate as a community manager, and to represent our board of Directors. She is confusing "homeowners" with others, using "wrong names", addresses and sending "cease and desist" letters for violations WRONGLY and calling people with an accusatory tone, belittling the homeowner and litterally failing to acknowledge her errors! No apologies and no understanding of the bylaws, CC&R's, etc... Also several home owners have reported they were harassed by her, felt "undue stress" by repetitive phone calls, or receiving letters of pre-liens due to no fault of their own while this company recently changed their method of collecting payment( new app) that had several glitches. Again, sending pre-liens letters to home owners for failed payments! It is imperative for your well being as a community that you do some research on Management companies and stay far away from this one. read more

As of today 3/23/22 they have 40 reviews...28 of those are ONE star. LOWEST possible. I am adding their 29th ONE star. Adding BBB has them at a grade F due to complaints/failure to respond and after 8 years in business they are not BBB accredited. I hope others will continue to speak up. That should tell you something. The MOST horrible association that ever existed on the planet. I wont write too much...but they will do anything to fine you. Once you get a fine...you will be on their radar for everything else. Also - forget getting responses/call back/anything from them. Bottom line: they must bonus off of fines. When you attend their meetings/hearing you feel like they are managing the white house NOT some middle class neighborhood. Be kind you crazy company. We the residents pay your salary. Horrible. read more

we own a property in Glendora under Vintage Group Managment, I have contacted them too many times for the issue which I have and for years and still not solve read more

Used the tent before6 month lease was up and parking space went from $25 to $100 before six month lease! My daughters car was towed after building woman told her it was ok to park and cost us $720 to get the car out of towing read more

This company was hired to manage the property I am currently living in. They are awful, the property manager was Juanita. She is extremely rude, never responds to any emails. If by a miracle you're able to speak to her she cuts you off as if only what she says is important. Horrible service. I'm so glad they're longer managing my property. Good bye and good riddance. read more

Our community switched to Vintage Irvine for property management less than two months ago, and I already have serious concerns. I've never felt the need to complain about a service before, but Vintage is by far the worst. Their core focus seems to be squeezing homeowners for HOA fees while neglecting everything else. They processed my HOA payment in days, yet my emails and service requests have been ignored for weeks. Too bad Yelp doesn't allow zero stars. I wouldn't trust Vintage to manage your property. They won't respond to your email concerns or bother to update their portal, Frontsteps. And Goodluck contacting their emergency contact line. read more

Literal worst! Rude. Unprofessional. No transparency. No responses. No accountability or transparency on where our HOA money has gone. Totally unresponsive. DO NOT DO NOT DO NOT Hire these ppl!!! Total nightmare, awful people, horrible business. read more

Our HOA decide to switch to other management company but I would like offer my experience with Sarah @ Vintage. She is the most caring person we have ever meet. Always respond to our text/phone and email right away. All the issues that we need assist with, she always try her best to solve. Sometime the issue could be quite challenging but Sarah always find a way to assist. We are glad that we have Sarah for the past couple years. Thanks for her dedication ! We truly appreciated it ~ read more

Worst HOA ever. We've had a leak in our roof for nearly two months now that the HOA hasn't fixed. Undoubtedly there's been damage done to our attic that we can't see and we constantly have to hound the HOA to get anything done. Particularly our HOA rep, Cindy Addington, is awful to work with. She rarely answers the phone and frequently doesn't respond to emails. We've had several major issues with the balcony which we've communicated to them and go unaddressed. The leak in the roof still hasn't been fixed and rain is forecasted a week from now. Our bathroom ceiling is starting to cave in and one more storm might do the job. read more

Vintage Group - Water damage caused by leaking roof - Property Management Near Me - Irvine, California

I don't leave reviews very often but I am today solely because of one particular person, Sarah Reed. Sarah is the community manager for my condominium complex in Dana Point, CA and she goes above and beyond to make sure that our complex runs smoothly and that all of our amenities are working and/or repaired in a timely manner. We have gone through a few Management Companies and even more community managers. I can't speak for the Vintage Group as a whole but I can speak about Sarah Reed, she is very responsive and all around a great and easy person to work with. Her predecessor wasn't nearly as responsive nor did they appear to care as much as Sarah does. Thank you Sarah for all of your hard work, it doesn't go un-noticed. read more

The worst company ever. I pay $241/month for HOA and every time something doesn't work or needs repair, they do not respond. Even after multiple emails, they do not respond. The most unorganized company. If I could get my community to fire them, I would. My house number has fallen off for over a month and it's never fixed. No one could ever find our house because of this. Yet they require us to pay our monthly dues without delay. I would assume a big organization like this, has a better infrastructure. read more

Our HOA is unfortunately run by Vintage Group. They are incapable of holding landscapers accountable, enforcing parking, and have even sent other community letterheads to our community by mistake. Our meetings are far and few between with short notice and not a single homeowner in our neighborhood are happy with the lack of service. Oh, and you have to pay a fee to pay them! If you are having trouble with any rules or guidelines being enforced in your neighborhood, don't choose this group to help. read more

They manage The Lakes Condo in Corona. HOA fees have gone up but they have eliminated 24/7 security (found this out the hard way when our car was broken into...) Exterior of buildings were painted.. they also painted OVER a hornet's nest! Why tho??? Trash everywhere now with bums coming in and ripping through bags for stuff and leaving the remains all over the place. Takes days to get a response from HOA if you poke and prod enough. But even then you'll rarely get a helpful solution. Rent/buy at your own risk. I dont recommend it. The complexes across the street are gated, maybe check that out instead. read more

Vintage Group - Trash everywhere in the parking complex - Property Management Near Me - Irvine, California

I have worked with Vintage Group for several years and their professionalism, response times and customer service is unmatched. I have worked with Juanita Delgado, Pam Springstead, Dionne Petitpas, Lily Mendoza, Elyse Backer, Grace Saylor, Elena Sanchez, Olga Madrigal and Diciembre Farries. These managers have been such a pleasure to work with! I would highly recommend Vintage Group to manage your community. read more

I would like to say "many thanks' to Elyse Backer,a Senior Community Manager. She always returns my phone calls and respond with my emails on time. I am living in the Orchard Square community in Chino for more than 3 years since this brand new construction was built in 2019. After she in charge the management in 2022, our community had a HUGE improvement! Almost no more packages were stolen, landscaping is updated, pool and common area is much cleaner then before, parking patrol is on their duty and neighborhood watching is continuing. Each of the HOA Zoom meeting (communication) helps our community move to a next level of living environment. The best part is monthly HOA fee still stays at same amount since day one! We are so lucky. Thank you all Elyse's team, you are awesome! read more

Ignore Ignore Ignore. NO Response, will get you off the phone just to email and Never Follow up. Totally unprofessional, hires some of the worst vendors for our community. Horrible service. Parking assignments does not exist. Does not aid in community needs just ignores valid issues and only responds for payment. read more

They don't care about residences need, just to collect the HOA payment. They only send emails but they don't do anything about addressing any issue with the communities they manage. read more

Have had an awful experience with them. My wife and I were finally able to purchase our first home, and having Vintage managing our HOA has us considering leaving the community. They will issue violations for things that are not even documented in the community rules. Apparently we're expected to abide by rules that do not exist. Would not recommend! read more

Stay away from any property that these goons are involved with! We are selling our condo because of THEM! They're not a homeowners association by any means. They're there to collect your money and ignore you when you need something. They won't communicate and when they choose to respond weeks later, they're not willing to work with you. If you want to feel like a renter with ZERO control over your home, then you've come to the right place. Be very careful who the HOA is when buying your home! They'll drive your property value down and get you trapped. Especially watch out for Sue Evans. She's a lazy dog that's always on vacation. Good luck getting a response from HER. And when you do reach her she is a rude, ignorant, uneducated moron. You've been warned! read more

I'm on the board of an HOA that's managed by Stephanie Cook. This review is based on about 5 months of experience. Stephanie and her team are knowledgeable and generally very responsive. She's also very helpful when it comes to educating the inexperienced board on process and procedures. I'm giving this review 4 stars because: 1) I don't have enough experience working with them to give them 5 stars yet. I will edit this review in a year. 2) The company can do a better job of maintaining a catalog of vendors and suppliers for various things communities might need. read more

I am President of an HOA community, and Vintage Group has been one of the WORST companies that I have ever worked with. Vintage Group was installed as the HOA management company by our builder. They were, frankly, incompetent. Some of the issues that we faced: -Vintage Group charged our HOA for 12 late fees that were charged due to Vintage Group's failure to pay on time. It took multiple emails to get them to agree to reimburse us those late fees. -Vintage Group wrongly set up our utility accounts, and had us paying a homeowner's utilities. After informing them of the big mistake, they attempted to tell me I was wrong (without explanation/reason). It took multiple emails and way too much time and effort for them to finally call the utility company and figure out that the account was improper as we had flagged. -Some property managers that we were assigned were unresponsive (e.g., it would take 4 or 5 emails to receive a response). -We emailed managers about trees that were not receiving water. Despite emailing about that issue numerous times over 3 months, they failed to inform the landscaper and the trees were severely harmed. -Vintage Group nickels and dimes customers. They charged us for sending e-statements. -Before homeowners took over the board, Vintage Group held some board meetings without providing homeowners proper notice. -When Vintage Group would get frustrated, they would randomly threaten to charge us an hourly rate to complete normal work that should have been included as part of their contract. They also threatened to charge us to spend time looking into their own mistakes (e.g., threatened to charge us to look into the utilities that were wrongly set up by them). This is just a representative sample of some of the issues that we faced. There are many more that could be listed. Bottom line - stay far away from these folks and find yourself a different HOA management company. read more

This HOA Management Company is terrible. They are quick to give out HOA violation claims without providing information about the alleged violation. Cannot get hold of anyone to explain the HOA violation. read more

Vintage Group is the worst HOA I have ever been a member of. They are not responsive to HOA violations and claim to provide contracted services that they are not actually providing such as monthly "drive-throughs" of the neighborhoods to identify very clear violations. Homeowners are no longer attending meetings because issues are not addressed or resolved. read more

I've been working Doreen from Vintage Group Property Management for a while and have never received anything but exceptional service from her. She took our HOA experience to an entirely different level with more sophisticated technology with Vintage Group and her level of care and response to my emails and calls have been amazing. She is proactive and very knowledgeable of the industry. I highly recommend Doreen and Vintage Group Property Management. read more

6 times this company has cited my car for parking issues...once they have towed my car. Every. Single. Time I complied with what they changed their policy too, and then got another citation (or towed)...now they are just ignoring my emails, and not telling me where I can park. I own 15 rental properties, and an apartment, and will NEVER buy or live anywhere this company exists. They dont care about the residents at all. read more

Vintage Group - You can see the resident permit in this picture... and still, I received a citation. - Property Management Near Me - Irvine, California

Zero customer service Phone calls and emails are NEVER returned What the heck are we paying for? read more

I was indifferent about having an HOA, as there were a few bumps in the road as far as reading and learning bylaws, but Sarah Reed has not only held my hand and explained processes to me but has always answered my questions with full transparency and honesty. Although HOA's might not be for everyone and there are some parts of it I still do not like, Sarah makes understanding the rules clear, and understandable from someone that might not be familiar with HOA rules. Sarah has answered my calls and emails promptly and always lends a hand to assist. I hope everyone has a property manager like Sarah Reed. read more

Worst HOA company ever, issues unreasonable fines without valid reasons, unresponsive to community members' requests, and is very difficult to communicate to read more

I have nothing but good things to say about Vintage. They are very professional, friendly and very quick with responding to a community problem . I especially have nothing but great things to say about our community manager Debi Vis. Debi is very personable and always responds quickly to my questions and emails! read more

As a new owner I am not impressed at all. Got a random note stating I need a parking pass from security or I will be towed. Had no idea i needed a pass wasn't in the HOA packet or anything. Spoke with the assurance grace who had an attitude because I work in Costa Mesa and could not get to corona to pick up my parking sticker so i have to drive to laguna out of my way to get a pass they should have sent information about when escrow closed. You have to harass To get any assistance with phone calls or emails. Cindy the property manager is impossible to get ahold of she is absolutely negligent and careless. Being a new owner this is unsettling especially for the amount of money was as owners are paying! Absolutely NOT IMPRESSED! Shame on its company for hiring such lazy uncaring staff. read more

HOA manager Sarah is great. She demonstrates a deep understanding of the legal and regulatory aspects of HOA and ensure that our community complies with all local ordinance. Sarah has good communication, proactive approach to maintenance and upkeep, and professional. Thank you Sarah for all the hard work. I have also had the pleasure to work with Grace. Both have been responsive, attentive, and always ready to address any concerns or questions from homeowners. Highly recommend! read more

The worst homeowners association we've ever had to work with. They collect our $150 a month, and don't do anything to actually help us. All they do is cause more problems. read more

I am a home owner who has lived in Contradora Condo Community in Corona for the last couple of years. Since being here Cindy Addington is the person I was suppose to report to incase anything needed to be addressed. Any time I went to e-mail her, I either got a reply months later or not at all. Nothing ever got fixed. The jacuzzi has been broken until recently. Graffiti left on a neighboring wall. Light bulb out on my corner (so it is pitch black at night.) When I had an issue with a neighbor black mailing me (long story) she did not help and anything she ever said was either against me or just made everything a lot more difficult. Just recently. Jennifer Turriciano has taken over. She has been amazing. The jacuzzi has been fixed after all this time. She immediately got the graffiti fixed and now I have a light on my corner. Jennifer has done an excellent job and I am so thankful for her and hope she sticks around. When I e-mail her, she is prompt to reply. If I were to give any stars before she came around it would be in the negatives. Thank you Jennifer so much for your help and professionalism. read more

I am so very disappointed with this Management company. Our complex has been having several thefts like mailboxes broken into and owners weren't notified for 2 weeks, also have several garages broken into and to top it off now vehicles are being broken into and some stolen. Property manager Cindy is the WORST ever. She doesnt reply to emails or voicemails. So our pool and gym have been closed cause of Covid. But now their gonna close for the season,but we still have to pay for maintenance for amenities we havent used since march. We feel we should get a refund for amenities that hasnt been available since March and now they want to close till after 1st of year. Total failure from our property manager and Vintage. read more

I am a widow and have been in my condo for almost 25 years. We have had SEVERAL HOAs over the years and FINALLY I am happy to report that Vintage Group is THE BEST, THE MOST professional--and I BELIEVE I am no longer at the MERCY of "THE BOARD" (whoever "THEY" are)!!! The current Board Members that I DO KNOW have been wonderful--and I have been assured by all of my Board Member friends to "just go to Sarah or Grace for any problems". They are young(er), more tech-saavy and generally "with it". My friends on the Board have assured me that any MAJOR challenges the HOA has had will be remedied by the OUTSTANDING Prop Mgmt organization (Vintage) we currently have. KEEP UP THE GOOD WORK!!!!!!! --- Margie L--Home owner since the 90s!!!!!!!!! read more

Vintage Group Property Management is very unprofessional. Their community specialists do not reply emails to homeowner and hung up the phone on the homeowner because Christine at Laguna Hill, OC office was not able to provide a good reason for not replying email to homeowners' requests and does not provide update. Very rude and unprofessional. read more

The primary area Vintage Group excels, is ensuring their own invoice and charges are paid on time. Other than that fact, I'm not sure how they could be any worse. read more

Management is very poor and not transparency at all. Owners have so much conflicts and they can not do anything about it at all . They keep adopting new rules and regulations but they never enforce it . Homeowners have to pay legal fees for board of director unprofessional behavior. Many homeowners are not happy with their service. Very poor response when you need to contact them .... read more