Our HOA decide to switch to other management company but I would like offer my experience with Sarah @ Vintage. She is the most caring person we have ever meet. Always respond to our text/phone and email right away. All the issues that we need assist with, she always try her best to solve. Sometime the issue could be quite challenging but Sarah always find a way to assist. We are glad that we have Sarah for the past couple years. Thanks for her dedication ! We truly appreciated it ~ read more

I don't leave reviews very often but I am today solely because of one particular person, Sarah Reed. Sarah is the community manager for my condominium complex in Dana Point, CA and she goes above and beyond to make sure that our complex runs smoothly and that all of our amenities are working and/or repaired in a timely manner. We have gone through a few Management Companies and even more community managers. I can't speak for the Vintage Group as a whole but I can speak about Sarah Reed, she is very responsive and all around a great and easy person to work with. Her predecessor wasn't nearly as responsive nor did they appear to care as much as Sarah does. Thank you Sarah for all of your hard work, it doesn't go un-noticed. read more

Worst HOA ever. We've had a leak in our roof for nearly two months now that the HOA hasn't fixed. Undoubtedly there's been damage done to our attic that we can't see and we constantly have to hound the HOA to get anything done. Particularly our HOA rep, Cindy Addington, is awful to work with. She rarely answers the phone and frequently doesn't respond to emails. We've had several major issues with the balcony which we've communicated to them and go unaddressed. The leak in the roof still hasn't been fixed and rain is forecasted a week from now. Our bathroom ceiling is starting to cave in and one more storm might do the job. read more

Vintage Group - Water damage caused by leaking roof - Property Management Near Me - Irvine, California

I have worked with Vintage Group for several years and their professionalism, response times and customer service is unmatched. I have worked with Juanita Delgado, Pam Springstead, Dionne Petitpas, Lily Mendoza, Elyse Backer, Grace Saylor, Elena Sanchez, Olga Madrigal and Diciembre Farries. These managers have been such a pleasure to work with! I would highly recommend Vintage Group to manage your community. read more

Our HOA is unfortunately run by Vintage Group. They are incapable of holding landscapers accountable, enforcing parking, and have even sent other community letterheads to our community by mistake. Our meetings are far and few between with short notice and not a single homeowner in our neighborhood are happy with the lack of service. Oh, and you have to pay a fee to pay them! If you are having trouble with any rules or guidelines being enforced in your neighborhood, don't choose this group to help. read more

The worst company ever. I pay $241/month for HOA and every time something doesn't work or needs repair, they do not respond. Even after multiple emails, they do not respond. The most unorganized company. If I could get my community to fire them, I would. My house number has fallen off for over a month and it's never fixed. No one could ever find our house because of this. Yet they require us to pay our monthly dues without delay. I would assume a big organization like this, has a better infrastructure. read more

I would like to say "many thanks' to Elyse Backer,a Senior Community Manager. She always returns my phone calls and respond with my emails on time. I am living in the Orchard Square community in Chino for more than 3 years since this brand new construction was built in 2019. After she in charge the management in 2022, our community had a HUGE improvement! Almost no more packages were stolen, landscaping is updated, pool and common area is much cleaner then before, parking patrol is on their duty and neighborhood watching is continuing. Each of the HOA Zoom meeting (communication) helps our community move to a next level of living environment. The best part is monthly HOA fee still stays at same amount since day one! We are so lucky. Thank you all Elyse's team, you are awesome! read more

They manage The Lakes Condo in Corona. HOA fees have gone up but they have eliminated 24/7 security (found this out the hard way when our car was broken into...) Exterior of buildings were painted.. they also painted OVER a hornet's nest! Why tho??? Trash everywhere now with bums coming in and ripping through bags for stuff and leaving the remains all over the place. Takes days to get a response from HOA if you poke and prod enough. But even then you'll rarely get a helpful solution. Rent/buy at your own risk. I dont recommend it. The complexes across the street are gated, maybe check that out instead. read more

Vintage Group - Trash everywhere in the parking complex - Property Management Near Me - Irvine, California

These people are literally the worst! We have had no oversight at our property since we moved in about a year and a half ago. The "managers" who oversee the property do not live locally and do not respond to emails, calls or anything for months on end. Many simple issues (such as placing door numbers) have not been carried our despite residents doing all the leg work to help them find the "proper" numbers. Moreover, issues such as street lighting are left up to the residents to take care of since the HOA will not do anything. We have not had an annual meeting this past year, the vendors contracted for monthly cleaning do not show up regularly (and have not come by even once in the past 3 months), and no one from Vintage has responded to our emails for almost 2 months. We had community managers switched and the first one (Jenny) was rude, unprofessional, and did not even have a sense of what the property lay out was (she literally asked us to send her pictures). The community manager who replaced her introduced herself by sending out her very first "community email" saying people we going to be fined for various violations. Regardless, this place is a money suck-- we pay almost $300/month for basically nothing; our community has no common shared spaces besides driveways and all the HOA needs to do is landscaping, pest control, and cleaning/maintenance , which frequently does not happen for months on end. If any home you plan to purchase uses them, STAY AWAY! read more

Ignore Ignore Ignore. NO Response, will get you off the phone just to email and Never Follow up. Totally unprofessional, hires some of the worst vendors for our community. Horrible service. Parking assignments does not exist. Does not aid in community needs just ignores valid issues and only responds for payment. read more

They don't care about residences need, just to collect the HOA payment. They only send emails but they don't do anything about addressing any issue with the communities they manage. read more

Have had an awful experience with them. My wife and I were finally able to purchase our first home, and having Vintage managing our HOA has us considering leaving the community. They will issue violations for things that are not even documented in the community rules. Apparently we're expected to abide by rules that do not exist. Would not recommend! read more

Stay away from any property that these goons are involved with! We are selling our condo because of THEM! They're not a homeowners association by any means. They're there to collect your money and ignore you when you need something. They won't communicate and when they choose to respond weeks later, they're not willing to work with you. If you want to feel like a renter with ZERO control over your home, then you've come to the right place. Be very careful who the HOA is when buying your home! They'll drive your property value down and get you trapped. Especially watch out for Sue Evans. She's a lazy dog that's always on vacation. Good luck getting a response from HER. And when you do reach her she is a rude, ignorant, uneducated moron. You've been warned! read more

I'm on the board of an HOA that's managed by Stephanie Cook. This review is based on about 5 months of experience. Stephanie and her team are knowledgeable and generally very responsive. She's also very helpful when it comes to educating the inexperienced board on process and procedures. I'm giving this review 4 stars because: 1) I don't have enough experience working with them to give them 5 stars yet. I will edit this review in a year. 2) The company can do a better job of maintaining a catalog of vendors and suppliers for various things communities might need. read more

I am President of an HOA community, and Vintage Group has been one of the WORST companies that I have ever worked with. Vintage Group was installed as the HOA management company by our builder. They were, frankly, incompetent. Some of the issues that we faced: -Vintage Group charged our HOA for 12 late fees that were charged due to Vintage Group's failure to pay on time. It took multiple emails to get them to agree to reimburse us those late fees. -Vintage Group wrongly set up our utility accounts, and had us paying a homeowner's utilities. After informing them of the big mistake, they attempted to tell me I was wrong (without explanation/reason). It took multiple emails and way too much time and effort for them to finally call the utility company and figure out that the account was improper as we had flagged. -Some property managers that we were assigned were unresponsive (e.g., it would take 4 or 5 emails to receive a response). -We emailed managers about trees that were not receiving water. Despite emailing about that issue numerous times over 3 months, they failed to inform the landscaper and the trees were severely harmed. -Vintage Group nickels and dimes customers. They charged us for sending e-statements. -Before homeowners took over the board, Vintage Group held some board meetings without providing homeowners proper notice. -When Vintage Group would get frustrated, they would randomly threaten to charge us an hourly rate to complete normal work that should have been included as part of their contract. They also threatened to charge us to spend time looking into their own mistakes (e.g., threatened to charge us to look into the utilities that were wrongly set up by them). This is just a representative sample of some of the issues that we faced. There are many more that could be listed. Bottom line - stay far away from these folks and find yourself a different HOA management company. read more

This HOA Management Company is terrible. They are quick to give out HOA violation claims without providing information about the alleged violation. Cannot get hold of anyone to explain the HOA violation. read more

Vintage Group is the worst HOA I have ever been a member of. They are not responsive to HOA violations and claim to provide contracted services that they are not actually providing such as monthly "drive-throughs" of the neighborhoods to identify very clear violations. Homeowners are no longer attending meetings because issues are not addressed or resolved. read more

HOA manager Sarah is great. She demonstrates a deep understanding of the legal and regulatory aspects of HOA and ensure that our community complies with all local ordinance. Sarah has good communication, proactive approach to maintenance and upkeep, and professional. Thank you Sarah for all the hard work. I have also had the pleasure to work with Grace. Both have been responsive, attentive, and always ready to address any concerns or questions from homeowners. Highly recommend! read more

6 times this company has cited my car for parking issues...once they have towed my car. Every. Single. Time I complied with what they changed their policy too, and then got another citation (or towed)...now they are just ignoring my emails, and not telling me where I can park. I own 15 rental properties, and an apartment, and will NEVER buy or live anywhere this company exists. They dont care about the residents at all. read more

Vintage Group - You can see the resident permit in this picture... and still, I received a citation. - Property Management Near Me - Irvine, California

I've been working Doreen from Vintage Group Property Management for a while and have never received anything but exceptional service from her. She took our HOA experience to an entirely different level with more sophisticated technology with Vintage Group and her level of care and response to my emails and calls have been amazing. She is proactive and very knowledgeable of the industry. I highly recommend Doreen and Vintage Group Property Management. read more

I am a home owner who has lived in Contradora Condo Community in Corona for the last couple of years. Since being here Cindy Addington is the person I was suppose to report to incase anything needed to be addressed. Any time I went to e-mail her, I either got a reply months later or not at all. Nothing ever got fixed. The jacuzzi has been broken until recently. Graffiti left on a neighboring wall. Light bulb out on my corner (so it is pitch black at night.) When I had an issue with a neighbor black mailing me (long story) she did not help and anything she ever said was either against me or just made everything a lot more difficult. Just recently. Jennifer Turriciano has taken over. She has been amazing. The jacuzzi has been fixed after all this time. She immediately got the graffiti fixed and now I have a light on my corner. Jennifer has done an excellent job and I am so thankful for her and hope she sticks around. When I e-mail her, she is prompt to reply. If I were to give any stars before she came around it would be in the negatives. Thank you Jennifer so much for your help and professionalism. read more

I was indifferent about having an HOA, as there were a few bumps in the road as far as reading and learning bylaws, but Sarah Reed has not only held my hand and explained processes to me but has always answered my questions with full transparency and honesty. Although HOA's might not be for everyone and there are some parts of it I still do not like, Sarah makes understanding the rules clear, and understandable from someone that might not be familiar with HOA rules. Sarah has answered my calls and emails promptly and always lends a hand to assist. I hope everyone has a property manager like Sarah Reed. read more

Zero customer service Phone calls and emails are NEVER returned What the heck are we paying for? read more

Worst HOA company ever, issues unreasonable fines without valid reasons, unresponsive to community members' requests, and is very difficult to communicate to read more

I am a widow and have been in my condo for almost 25 years. We have had SEVERAL HOAs over the years and FINALLY I am happy to report that Vintage Group is THE BEST, THE MOST professional--and I BELIEVE I am no longer at the MERCY of "THE BOARD" (whoever "THEY" are)!!! The current Board Members that I DO KNOW have been wonderful--and I have been assured by all of my Board Member friends to "just go to Sarah or Grace for any problems". They are young(er), more tech-saavy and generally "with it". My friends on the Board have assured me that any MAJOR challenges the HOA has had will be remedied by the OUTSTANDING Prop Mgmt organization (Vintage) we currently have. KEEP UP THE GOOD WORK!!!!!!! --- Margie L--Home owner since the 90s!!!!!!!!! read more

I have nothing but good things to say about Vintage. They are very professional, friendly and very quick with responding to a community problem . I especially have nothing but great things to say about our community manager Debi Vis. Debi is very personable and always responds quickly to my questions and emails! read more

As a new owner I am not impressed at all. Got a random note stating I need a parking pass from security or I will be towed. Had no idea i needed a pass wasn't in the HOA packet or anything. Spoke with the assurance grace who had an attitude because I work in Costa Mesa and could not get to corona to pick up my parking sticker so i have to drive to laguna out of my way to get a pass they should have sent information about when escrow closed. You have to harass To get any assistance with phone calls or emails. Cindy the property manager is impossible to get ahold of she is absolutely negligent and careless. Being a new owner this is unsettling especially for the amount of money was as owners are paying! Absolutely NOT IMPRESSED! Shame on its company for hiring such lazy uncaring staff. read more

The worst homeowners association we've ever had to work with. They collect our $150 a month, and don't do anything to actually help us. All they do is cause more problems. read more

As part of the HOA board I've experienced the service provided by Vintage Group and I can say that their community managers are dedicated and well prepared but our current property manager Sarah Reed is exceptional and efficient. I congratulate VGPM for having her as part of their team. read more

I am so very disappointed with this Management company. Our complex has been having several thefts like mailboxes broken into and owners weren't notified for 2 weeks, also have several garages broken into and to top it off now vehicles are being broken into and some stolen. Property manager Cindy is the WORST ever. She doesnt reply to emails or voicemails. So our pool and gym have been closed cause of Covid. But now their gonna close for the season,but we still have to pay for maintenance for amenities we havent used since march. We feel we should get a refund for amenities that hasnt been available since March and now they want to close till after 1st of year. Total failure from our property manager and Vintage. read more

The primary area Vintage Group excels, is ensuring their own invoice and charges are paid on time. Other than that fact, I'm not sure how they could be any worse. read more

Vintage Group has been great to deal with. They are responsive and available whenever we have needs. Thank you!

Management is very poor and not transparency at all. Owners have so much conflicts and they can not do anything about it at all . They keep adopting new rules and regulations but they never enforce it . Homeowners have to pay legal fees for board of director unprofessional behavior. Many homeowners are not happy with their service. Very poor response when you need to contact them .... read more

Vintage Group Property Management is very unprofessional. Their community specialists do not reply emails to homeowner and hung up the phone on the homeowner because Christine at Laguna Hill, OC office was not able to provide a good reason for not replying email to homeowners' requests and does not provide update. Very rude and unprofessional. read more

I would give them 0 stars if that was an option, Sue especially. Sue is very dismissive and condescending. I did not feel like she wanted to help me or try to understand my situation. Whoever owns this property management business should really reassess their staff's customer service procedure. If you have an issue/problem that needs to be resolved, good luck with trying to get a hold of anyone at this office. read more

I have used numerous property management companies over the years in various capacities. I cannot say enough positive things about Jillian at Vintage Group. The few times I have had to reach out she has been very courteous, responsive and helpful. As a homeowner, that is incredibly valuable and unfortunately not always a typical experience with management companies. Thank you Jillian for everything you do and making life just a little bit easier! read more

It's been two weeks and HOA property management has yet to reply to my inquiries. Service is next to non-existence and they are not abiding the HOA by-laws when it comes to managing the association. read more

I have had to deal with this inpet company for the last 2 years. Customer service is awful to non existent. There is next to no communication with homeowners and no follow through. It has taken 6 months to has a repair issue addressed. They failed to communicate correctly to a hire repair contractor the actual job that needed to be done. Needless to say, the repair is still not done. F this company!!!!!! read more

As we are in a state of COVID-19 and a global pandemic, have been sending in my HOA payments by certified mail. Because the post office is short staffed, the lockbox service is short staffed they charged me a $150 pre-lien fee and mailed me a pre-lien for failure to make payments when their staff was given the certified mail tracking numbers in advance and was given the name of the postal supervisor who said that postal station was so short staffed that there was over 250,000 pieces of mail that was backed up but some how it is my fault that I'm supposed to be able to control the post office and the lockbox service staff - how illogical and stupid is that??? read more

The vintage group provide the worst service that I have ever seen. I called them to get a parking permit for my own car in my own neighborhood, and they never answer the call. I left thousands of messages to them, no one ever call back!!! I have been applying for a parking permit for three weeks, and have not get it yet!!! My advice is never use this company!!! read more