My father is staying at Truewood by Merrill. Jasmine at the front desk was extremely rude and…read moredismissive of me when I called to speak to someone in billing or a manager. I've been calling for a month and leaving voicemail, with no response . My father's charges have gone up almost DOUBLING with NO EXPLANATION and NOBODY available/willing to talk to me (and YES, I do have POA, and I told that to Jasmine). Meanwhile, he has been paying EXTRA for his stay and the last 2 times I was there, his floors were dirty and his room was dusty. They are TAKING money from an old man's bank account with NO EXPLANATION!

My dad was here in memory care for a few months. The facility is nice, clean and well set up. My…read morereal review is for the staff. They truly care about the patients. It was stressful moving a family member into care unexpectedly. Dona was compassionate and really listened to all our concerns. The daily staff was so sweet and took the time to get to know my dad's needs. My impression of Truewood has only improved now that we moved out of state to a different place.

Audra and her team took great care of my mom! I am so grateful I found synergy home…read moreCare they gave me peace of mind when it came to my Mom.

The providers they sent me were great, however, dealing with the company was strenuous on multiple…read moreoccasions which made it difficult to schedule and track costs and deal with insurance. Very difficult to recommend them.

My wife and I searched several retirement communities before discovering Carnegie Heights. We are…read moreimpressed with every facet of this facility. The staff is knowledgeable, professional, well prepared, kind and friendly!!! Facility is impeccably clean, food is terrific!!! Thank you to everyone at Carnegie for making this move so smooth. Special thanks to Steve, Val, Donnie, Michelle, and Cassie.

Moved my 80 year old independent mom here from Southern California, excellent transition. Friendly…read moreresidents make mom feel like family. Staff, service food deserts are incredible! Las Vegas hospitality!!!

It's my pleasure to leave a 5 star review. The Key hires good healthcare workers…read more who are dedicated and experienced. I felt that my bedridden Mother was in excellent hands and I never had to worry about anything. Thank you "Key" for the peace of mind that you have afforded me. It means more than I can tell you.

Complaint Description: Home Care Assistance was hired to…read morecare for me while my wife traveled for work. The care taker lined my self cleaning oven with foil which has ruined my oven. The company owner, Nick Paciello, bragged about the training provided to his team members and about how his team is good at cooking. The Care Giver was not educated on how to utilize self-cleaning oven. She lined the oven with foil which melted into the oven and is now impossible to remove. Nick refuses to acknowledge that his team member was negligent and he blames me for not educating his team member on how to use the oven. Please note that I was bed ridden and unable to walk on my own. I did not know she was lining the oven with foil. It is not my responsibility to teach Home Care Assistance's team member how to use an oven. Nick refuses to take ownership. I would NOT do business with this company.

This review is for Chantel Director at Poet's Walk. Chantel…read morewas incredible and made me feel comfortable while interviewing today. She has an open door policy and I think that's awesome. It was a breath of fresh air to see a director have such passion for her residence, and employees.

Excellent place with caring compassionate staff, multiple activities throughout the day, good food…read more Our family is very happy. Thank you.

Kathy came to our house to give help to our dying father and after one visit it didnt work out. She…read moretakes a large deposit then her employee doesnt want to return the next day so she keeps the money anyways. We have tried several times to get the refund from her but she just hides from us.... Really KAthy is it worth taking a dying persons money??????? sad and heartless.

If I could leave no stars, I would! Do not use this company!!!…read moreI signed paperwork for their services on Monday of this week. My 97 year old father just came home from having a stroke, after being in a rehab facility for six weeks. The caregiver was supposed to show up on Wednesday and was a "no show". The owner "Kathy Kidd" informed us that she couldn't get a hold of her and told us we should just try another agency. Absolutely did not try to help us out in any way, at 9pm the night before Thanksgiving! Three days later, we're still on our own, my father is in bad shape and we can't find anyone to help us due to the holiday. The owner, Kathy Kidd, is no saint! She clearly cares about making money and not caring for the elderly!

Manager don't care about residents and are not very helpful I would not recommend moving into this…read moreplace even though they do have a lot of activities

Came here to check this place out and what an impressive place!!! So big and so clean and there's…read moreso much to do. I wouldn't mind retiring here myself!!!!! There was happy hour happening when I visited and there was an entertainer in the dining area. Everyone could drink wine and have snacks while everyone sits around and listens to him sing. He was very nice and very entertaining. They have a library, gym, hair salon, nice pond in the middle. And their movie theater was huge!!! It was cold in there but in each seat they set a blanket and you are definitely going to need it. There's even a bar area too. This place was so nice and I could tell everyone was happy to be here.

From the first interaction with Rest At Home, I knew something was different about this company. I…read morereceived three referrals from a skilled nursing facility where my father is housed. I called each referral and from the first two minutes, I knew this was the company that would best serve the needs of my father. I initially spoke to Chris who was very nice and knowledgeable about the services typically needed by the elderly community. He also was very helpful in getting me to understand 'why' my father acts a certain way and how we as a family can help him - to help himself. Chris carried on a conversation that was genuine and honest. Never once did I feel he was putting the companies interest above those of my family and my father. I had the opportunity to meet the caregiver before any decision was made. Chloe was an absolute sweetheart. She asked just the right questions and then described to me and my family what it would be like to have her care for my father. She explained her style, how she deals with difficult clients, and what she expects from the family. This was very refreshing because she actually set expectations for everyone. This made all of us siblings comfortable and we knew my father would like her. It's been a couple of months now and my father thinks he has a new 'girlfriend.' He acts like a kid now and has changed his behaviors for the better. Chloe has the patience of a Saint because my father can be difficult, but she never lost that smile - something our family had a hard time doing for the last couple of years. Taking care of a family member is very difficult. I am so glad I put my trust into Chloe and Chris. I want to thank both of them for changing my family's life and most importantly my father's life.

From the owner: Rest At Home provides affordable, compassionate non-medical in home care to seniors living in the…read moreLas Vegas area that desire to remain in the comforts of their own home.