I returned after having a rough experience last time I got a haircut in Late May 2025. I had a…read moredifferent stylist and it made a whole difference. She made sure to start at the beginning of what I wanted and followed through what I requested. The salon is very nice and open spaced. I also received an eyebrow wax and dermaplanning from Ann and loved my experience. I would go back again for sure.

Carolyn was amazing hairdresser she listened and gave me a full foil love the color she was very…read moredetailed and very nice She's. A Mn girl but lived in TN by Dolly for 7 years She loves dogs

Going into my appointment with Ashley, I hadn't had a haircut in a WHILE. There was buildup on my…read morehair to the point that I was fighting my hair just to brush it every morning. Ashley listened, looked at my inspo pic, and created a game plan. She's been doing hair for 18 years and it shows. I am beyond happy with the result. After the appointment, She didn't try to upsell me on hair products, which honestly I would've bought anything she told me to lol. I'm grateful Ashley was available and will likely schedule with her in the future!

If TLDR: I paid $227 for the service pictured below and was refused a refund…read more Let me start off this review by saying that the only purpose of this review is to inform future possible customers of the service and experience I personally received and I plan to only state pure facts. I would also like to issue a genuine apology to the assistant manager for my language, as you can imagine, being a 17 yr old girl my appearance is very important to me and this being my first conflict with a "professional" place of business I did not at the time know how best to handle it. I booked on Wednesday the 17th a microfoil and cut with Kathrine (who I will say was very polite) the microfoil is described on their website as being "a technique for ultra-fine precision foiling which creates a seamless shimmer of color" I'll let you decide if the service I received in the pictures below matches that description. When I saw a few days later what had been done to my hair I went back in to the store and asked what could be done, they offered to tone it or re do the service which I appreciated but later called to decline and simply asked for a refund. Because the owner of the store was not in I could not get a refund at that time which is totally fine I understand that however it would be nice for you to include that more obviously on your website. I also would have liked to be informed before starting my service that you would not be able to match my hair color on my roots. And please do not blame me for the way you made my hair look I have another hairstylist who can confirm that your claims of how it's my fault are incorrect. I also feel I was quite overcharged because on your website price estimate it says I will be paying $190.00 however you charged me $215.00 maybe that's because of the other half a bowl of bleach? I'm not sure. I would also like to request that you stop trying to associate me with every poor comment you get on your page, any reviews that I had anything to do with were taken down. I would also like to add that having your sister message my mother about this situation when I guarantee you she hasn't seen what was done is quite immature and shocking. To quote her "do better"

If you're looking for a salon with friendly, welcoming stylists who communicate well and make you…read morefeel comfortable, I'd recommend looking elsewhere. My experience was disappointing from beginning to end. The first stylist didn't take the time to communicate clearly about my haircut or make sure we were on the same page. I left with a haircut I wasn't happy with and feeling like the experience itself wasn't important. After contacting the salon, I met with the owner for a consultation. While she made some adjustments, the entire appointment was awkward. She barely spoke, so I found myself trying to carry the conversation just to break the silence. She didn't seem interested in building any rapport or making me feel comfortable. Near the end, she interrupted me while I was still talking, ended the appointment, and sent me on my way. I left feeling dismissed rather than cared for. The salon advertises itself as welcoming and experienced with diverse hair types, but my experience didn't reflect that level of customer care. I never felt listened to, valued, or genuinely welcomed. Every interaction felt like an obligation instead of someone who enjoys their work and wants clients to come back. I rarely leave negative reviews, but I think people should know that customer service here was just as disappointing as the haircut. I won't be returning, and I can't recommend this salon based on my experience.

I have been a repeat customer, but be warned if you are a busy bee Because I have experienced…read moreskilled service for my hair and have felt more comfortable here with my hair as a Latina than in other locations. *BUT PROCEED WITH CAUTION!! Unfortunately my concern is regarding their communication and strict policy. They would rather loose me as a future customer than help find a middle ground of a missed appointment that I tried to call the office for. Their booking service had an outdated number associated to it, so I didn't receive any communications with them. I hate to have to do this but if this is how a repeat customer is ignored and treated then it's just actually unfortunate. They took my money, which is expensive. I cannot and I don't any one really can afford an expensive hair appointment and receive no service. People budget for these things because yes they have people with skills and it's expensive! I am stuck in need of hair service. Without any regard. Just a rigid cold - rely on policy vibe, as in they disassociate with what they are saying because it's not right. And act with toxic positivity. Policy is NOT law binding. I will be disputing with my bank and considering further actions. As they even have a voicemail from me they never returned. I called them 4 times. And spoke to someone 1 time who couldn't assist me in any way as she was the register/ host and no one was available to be actual help. I didn't miss my appointment they ignored me. So yeah. Sorry but just a heads up out there- if you have kids or a family situation or work that might change your schedule unexpectedly due to, for me, a court date was set. Don't book as schedule may change and they will not care about taking 100 percent of price for nothing all because life is life and policy is just a pretend word to act like and/or hide behind.

My face looks and feels amazing. Susan is always such a pleasure. I love that she explained the…read moredetails of the facial thoroughly so I would know what to expect. She's also great about following my lead on talking vs quiet and I was grateful for the opportunity to chat today.

Great salon w talented hair people. I recently participated…read morein a practice hair cut in their well hidden teaching salon to the right as you enter the salon. Was so impressed w the way they nurtured and taught these new hair stylists. You can get on a list for hair cuts or color if you contact them. My regular salon visit was great but I noticed the prices kept rising and it was tough to keep going on a regular basis. Salon is bright and clean and welcoming.

I have been coming to Coles for over 10 years. I first found them after a terrible hair appointment…read moreat a different place and luckily this place was able to fix it! I've been a fan ever since! There is plenty of free parking and it's easy to book services over the phone. I normally switch up who I see, but I have had great experiences with everyone I have come into contact with! This place is clean and has an upscale feel to it! I normally get highlights and a cut. Typically it takes about 2 hours and I never feel rushed. Everyone is very friendly! I would recommend this location to anyone!

I typically get to this Coke's Salon during the October but one, get one 50% off sale. Since I buy…read morea ton of products, I called this time and asked if they could gather my order prior to me stopping in. They were happy to do that and it saved me a ton of time. I wish I didn't have to buy two of exactly the same product to get the sale, but it's better than no percent off. I really like the products I have purchased for myself and family members. Always get great service here.

Tina is THE best. If you value an experienced stylist she will help you look and feel beautiful. My…read morehair is wavy and hard to style. She helps bring out the curl and waves. Highlights are gorgeous and hide my "hard to hide" grays. This mama needed a hair makeover and she delivered. I also brought her my 4 year old daughter and she did so great with her! So patient. And she actually got to put in layers!!

This place used to be good had better workers who were more picky and wanted you happy with what…read morethey did to your hair now they made there prices waaaaay too high for nothing they added another 200 almost I'll never go here again!!!! Horrible place.

everything, retouch was excellent and hair cut was the BEST ever. Rylee is vert talented,…read morepersonable and Know what to do. Highly recommend her.

I had my hair done here for the first time and the final product was far different than intended. I…read morewent back for re-toning (which they covered for free) and again it was not anywhere near intended outcome. So then when I went to my normal stylist in Minneapolis (we moved and B&S was much closer to new home) she agreed that the process completed on my hair was incorrect for my request via photos that I showed. When I spoke with the hair manager Allie she informed me that I "voided the warranty" by not coming back for a THIRD time to have them fix it, even though I no longer trusted their services. Very very disappointed and would not recommend hair services here to anyone. Very sad as my family has always had great interactions for the last 15 years. Poor customer service and accountability. (edit to add: my hair started with no color, dark brown all around so it should have been a blank canvas)

I have been going to Abby at Meraki for a couple of years now for balayage specifically for…read moreblonding. I luckily stumbled across her when looking for a new stylist. She is a true gem of a person as well as a stylist. You can tell she truly cares about her clients and it feels like you're sitting catching up with an old friend when you see her. I recommend Abby any chance I get and cannot imagine going to anyone but her for my color. Meraki Hair Lounge is also a beautiful salon space with all around good vibes.

--If a guest shows you a photo of what they want and you're not equipped, unsure if you can…read moreexecute, or cannot perform the service a client is asking for, tell them. Give them the option to go somewhere else. Because this is unacceptable. My best friend got her hair done by Alison at Meraki Hair Lounge. She did not like the outcome because, well... look at the photos I've attached. The first two photos are what she wanted, the second two photos are what she got. Nowhere near what she asked for. Not even close. She tried reaching out/emailing the owner of the salon to see if she would connect her with another stylist in the salon to fix her hair and remedy the situation (since she no longer trusts the stylist that originally did this to her hair). No response from the salon owner. So she gave the stylist that did this to her hair, the opportunity to fix it. She was and is still very underwhelmed/unhappy with the outcome and is having to go somewhere else to have the color corrected and her hair fixed the way she wants it. The way it should've been done the first time.