Quick and friendly service at this location. I was a walk in and did not need an appointment.read more

I brought my equipment in today to cancel my TV and Voice services. Despite telling the employee…read moremultiple times that I didn't want to keep any service other than internet, the employee signed me up for a new TV service without my approval. I did not learn he had done so until I got home and got a confirmation of my new TV service (which I never authorized). I then had to spend the next 30 to 45 minutes on the phone and on chat trying to get the unauthorized TV service cancelled. Beware of doing business with this store and with Comcast in general. They are scammers.

Stopped this AM as my cell phone had no internet.. Thought…read moreneeded a new cell phone.. Umar was friendly & polite ... He opened my cell phone & spot checked for issues. He found a data app turned off. Internet watering 110% now. He showed me how to check for any issues in future. Umar was great & highly informative!!!

100% reccomend my homie weston and victor. they r legit rlly helpful and nice. 10/10 experienceread more

I m having terrible experience with Verizon to get some hep on unlocking the sim…read moreCard It IS JUST TERRIBLE hanging on phone for 50-60 minutes for five days in a row , everyone keep saying that it's wrong department and keep retransferring to each other Phone is completely paid off but I m just stuck now I want to switch to different carrier but now my completely paid off brand new phone stuck here

Terrible customer service. I would avoid this store. I went in last Wednesday to pick up a phone…read morethat was ordered for me by my company. I was told we would have to order it through our B2B rep even though they had one in the store. We (my company) placed an order and it was to arrive on Friday. Friday came and no delivery. It showed up on Monday which did me no good since I flew out to head back home on Saturday. I requested it be sent next day air and was told they would. Here it is Wednesday and the phone still has not shipped. I was told that FedEx did not pick it up. I told them to call for a pick up or have it sent UPS next day air. They said "that's not how it works". They told me to contact my IT person and have them order a new one to a store near my home in FL. Absolutely terrible service. Victor the Assistant Manager does not return phone calls or reply to texts. How difficult is it to ship out a package?? Had it not been for the fact that our entire company is linked to Verizon (unfortunately), I would have gone to AT&T. The much better option for wireless service.

great company- after signing up for autopay my price has stayed the same for just 50$ and i was…read moreable to connect up to 30 devices on my wifi. great connection for those working from home and have gamers in the home. they also offer free mobile service for a year and give out 200.00 gift cards , which came in handy for groceries.

The service was actually pretty good, but the price kept going up and when I called to try to get a…read morereduction, they said no way. Even though I pointed out that my neighbor was paying half what they were charging me (also Astound, same speed) and xfinity would charge me 1/3. "We may charge different customers different amounts." "We don't price match." I didn't want to switch, and it was utterly frustrating that they would do this to a long term customer. It was like I had a note in my file, 'stick it to this guy.' Or maybe they just stick it to everyone dumb enough to stay with them. Of course when I called to cancel they said, "Can we offer you a better price?" Makes my blood boil.

Great internet speed, especially for the country! I've only had one outage, and was able to talk to…read morereal person when I called. I've been very happy!

I recently switched internet providers from AT&T to e-vergent for my business. Wish I had done it…read moremonths ago. I am saving 25% over AT&T (which was 25% less than Comcast) with much more speed. Although I did have to pay for the installation hardware the savings will make up for it in the first 6 months. It has now been 6 months with no issues, and we are very happy. Now are switching our home service to e-vergent also. In addition, our family is always looking to support smaller privately owned businesses which e-vergent is.

Sometimes going to the your carrier store is a drag but the customer service at this place is that…read moregood that you don't even dread it! They were supper helpful and have some awesome inventory as well.

The young woman in the front was very helpful and expedient with getting my phone replaced. Would…read morerecommend this store over my usual wheeling location. Don't forget to ask about your plans options. Let me know a ton I wasn't explained at the other location.

The knowledge and expertise you get from Future Link IT is top notch. I have used this company for…read moreboth personal and business and they are nothing short of awesome. They take the time to understand your specific needs and diagnose your network problems or issues and do not try to inflate the problem for their benefit. Future Link IT truly has your best interest in mind and can be trusted. I feel safe using the internet with their security package. That trust goes a long way.

Saved me $680/yr over ATT internet and phone service..Great customer service should a situation…read morearise... VERY SATISFIED CUSTOMER HERE!!

These guys are awesome. We use them for our colocation and they are extremely knowledgeable and…read morehelpful. They have impressed me on multiple occasions with their willingness to go the extra mile for customers. Special shout out to Brian Clark, who has assisted me and saved me from headaches a number of times.

From the owner: Based in Chicago's western suburbs, XNet provides data center infrastructure and cloud-based…read moreservices for business customers of all sizes, throughout the country. Built upon on high-performance, ultra-customizable options, XNet delivers cloud services and virtual machines, hardware colocation, website and application hosting, email hosting, and dedicated connectivity.

I'm hoping a yelp review will help me in get a hold of a manager. Or someone to follow up with me,…read moreat the very least. For the past month our internet has been out. I work for a luxury apartment community - spot on services our internet.. or so I thought. I've been dealing with these types of spot on issues for the last YEAR! We currently have about 6 open tickets - every time I call in (which has been about 7 times, in the last two weeks) they state the ticket has been escalated to a 'tier 3 agent'. 2 of those tickets are to speak with a manager. I've left 3 voicemails for the manager Jason, no follow up (been over a week) I've spoken with, Adam, Nick, Dean and I've even left a message with heather from billing. I am baffled from a customer service standpoint. I get it, more times than not it's usually not an easy fix. So tell me that!! A follow up call stating "hey I see your issue, here's an update...." Spot on services most of our sister communities - I will be speaking with our corporate offices to ensure we get the proper service we deserve. If that means no longer using spot on.. so be it. The agents who answers these calls have no way of transferring to a manager, nor do they even know the appropriate contact. Come on management. Maybe it's time you stepped in a bit.

Our internet hasn't worked properly for about a month now. I call and they tell me that technical…read moreis looking into it and they will call me back, but I never receive a call back and the internet still isn't fixed. Not sure how these guys are still operating.