Well, I never felt this bad before I just found out she…read moredon't want me no more If I get her in my sight Boom, boom, out go the lights (Little Walter) I'm on the Board of Directors for a non-profit and was booked at Embassy Suites by Hilton Detroit Metro Airport for our Mid-Year meeting. Their staff did an admirable job in dealing with a sudden emergency. We were sitting around a big table in their Dearborn Conference Room on Friday when around 6:30pm the area was hit with a power outage. Somewhere between 80,000 and 100,000 customers lost power, including the hotel. Whatever happened also affected the hotel generator, because that was knocked out too. No heat, no hot water, no electricity, no internet. The hotel staff did what they could and set up emergency contractor lights in the lobby area and dining area. I'm not sure how, but they were able to serve the traditional Embassy Suites hot breakfast the next morning. My visit got off to a great start, with a big suite room and an excellent check-in experience. Some of our party arrived early and we enjoyed their complimentary Happy Hour drinks and snacks. Their staff was wonderful -especially the food service workers who set up that hot breakfast in dim lighting. One of the guys made me laugh when he said eating breakfast in the cold and dark reminded him of being back in the service!

Hotel is conveniently located near the airport. Calissa who checked me in was very nice, friendly…read moreand professional. She informed me of hotel amenities and their hours of operation then directed me to my room. Room was fine, albeit a tad worn. I had a burger in the bar which was very good. Bartender was friendly and efficient. There was a loud, obnoxious woman at the bar who I was able to avoid until I spoke with a man at the bar. Evidently, she was a regular customer. She directed a comment toward me that was factually incorrect and when I attempted to explain to her why, she exploded and started screaming at me. I stepped away, gathered my stuff and waited for my check at the end of the bar farthest from her. She continued screaming at me from across the bar, raving loudly that she would pray for me--which I found particularly bizarre and rather scary. I asked her repeatedly to stop shouting at me. While waiting I had a polite conversation with a man at the end of the bar that I had purposefully placed between she and me. The bartender returned and she finally got her to stop screaming. I paid and left. In the morning at checkout I told the front desk person about my very negative and frightening experience. She apologized and said that they expect people not to "talk politics". I pointed out to her that Fox News was playing on every TV in the lobby and bar and she apologized again. I took the shuttle to the airport. Driver was nice and professional and even tried to help me obtain a cart. Despite other positive aspects of the hotel, I will not be returning to a place that allows crazy people to drink to oblivion then verbally attack other guests.

I was glad I chose this hotel. The included breakfast was such a nice feature, especially as one…read morewithout a car, there on business. The 20 minutes into the city for my event were offset by the convenience of the airport to the hotel. The room was comfortable and the fridge and microwave were appreciated to hold and heat leftovers. The room was clean. Hallways could use new carpet so I was a tad apprehensive of what the room would be like, but i was pleasantly surprised. ~ The free airport shuttle is a lovely feature, but be advised that it starts at 9am because Expedia did not mention that (and that expected savings was something that I had chosen the hotel for). That said, the front desk, especially Ali, were very understanding of the misunderstanding and worked with me to find a good solution, so I left pleased. ~ Overall, i found the front desk eager to help and very capable.

We will never stay here again! Carpets filthy and had ripples in them. We had 2 towels. That was…read moreit. Ask for hand towels and washcloths, only got 2 washcloths and no hand towels. They were in the drier they said. Never received hand towels. We ask that our room be cleaned, needed more towels, more coffee and we got 2 regular towels, that's it. Never very friendly. It was awful! They never made the beds. We were there 4 nights. Worse experience in a motel!

This hotel from the outside doesn't do it justice inside. It's a beautiful hotel with an amazingly…read morefriendly staff. The gym is a good size. The pool is cool too. With a hot tub. Can't wait to stay here again. The lounge was excellent as well.

My review is strictly about the level of food service. We attended a very large event at this…read morelocation. My husband and I could not believe the food quality for such a place as this . We both had side salads (made with arugula lettuce we could actually consume), salmon which was mediocre, some type of Cole slaw (warm), ridiculously prepared lumpy, hard mash potatoes and a piece of raspberry cheesecake which was actually good. This was unacceptable to me as we paid a lot for our plates at the event. What I can't understand is why an upscale venue would serve food on such a low scale??

Stayed here for 2 nights. It was the lowest cost points option available in Detroit, and I can…read morekind of see why. What I liked and didn't like about this hotel. Liked - Super friendly check in guy. Farish? I think his name was. Chill guy. - Free parking. - Comfy beds and pillows. About that....the beds here were incredibly high. If you were a little person or a senior citizen, you might need a boost up into bed. - Huge room. - Location. Near lots of restaurants and near downtown Dearborn. Didn't Like - Dated room. The walls definitely needed to be scrubbed/painted. - Shower curtain. The shower curtain is not long enough. It didn't hang down in the tub, and when the water was turned on it created like a wind tunnel blowing the shower curtain around. - Pretty thin walls. The people above me had kids or something, and they were running around a lot. Super duper loud and a tad annoying. You could hear voices, other peoples cell phone alarms through the walls. Overall, for the price, this place is awesome. Can't beat it. It definitely needs some updating though and a good deep cleaning. Would I stay here again? Absolutely.

Fairly standard HIE. I checked in late. No issues with check-in. Friendly front desk staff. Nice…read moreroom. It's reasonably quiet considering it's proximity to the highways. Free breakfast, free parking. Clean comfortable room. I stayed one night in mid November just before Thanksgiving.

I booked this hotel for 2 reasons - suites with 2 beds and couch that pulls out and hot tub (out of…read moreorder our whole stay) The rooms appeared clean and breakfast had a good selection. The staff at the front desk were not well trained. Since I am an ihg member sometimes when I book hotels I have to book the rooms in separate transactions then the front desk links the days together to avoid any distribution. I tried to do this at check in but was told I had to wait until tomorrow. The next morning it took 20 minutes and a line started to form. They made me check out of my room and sign new forms to check back in. They also have this special party policy they have you sign which I thought was strange. They should add smoking weed in the hotel to the list since we could smell it several times over our weekend stay. Also the pool was cold so my kids would only swim in it for about 15 minutes. If you want a place more welcoming I would choose another hotel.

Beds were fresh. Room clean enough. Pool area filthy. Water in pool is cloudy and gray. Floor of…read morepool deck has hair and debris all over. Breakfast decent and clean enough main gathering area. Light supper option M-W evenings, which was fine, too. Everything in rooms very banged up and worn.

We stayed here before on a visit, and decided to stay here again. Was very nice and clean, the beds…read morewere comfortable and the pillows also. Breakfast was good. We usually skip breakfast at the hotels are all about the same but the lady that works here keeps it very fresh and clean and warm and we enjoyed it. We will stay here again our next visit it's very convenient to everything. Restaurants shopping pharmacy highway. Everything's right here. Great location, even White Castle. Ha Easy parking and check-in also.

We stayed here during our visit to Detroit and Ford village. This is located within the busy town…read moreand tough to get in and out of the hotel during peak hours. The hotel has a place for us to pull the car check in and then 2 parking lots to park the car with reasonable walking distance. The check-in process was smooth, and we got checked in. The room was clean and spacious. There is a nice fitness room and swimming pool area. The hotel does have a laundry and dryer machine. The staff at the front desk was very helpful and assisted us with any additional questions we had during the stay. There are a lot of eateries and food options closer by at reach and great town. The breakfast was very good and able to satisfy the family. I would definitely stay here again on my visit to Dearborn !!

last night was amazing. shower was NICE !!! great remodel for sure !!! will be back soonread more

Dirty , sleazy place. Thin walls. Good location. Ok. Weekly rates. I stayed here for a week. There…read moreare worse ones

First ; the good stuff, the breakfast was good, the front desk staff is nice and helpful. Our bed…read morewas totally acceptable. But what really made this two stars and maybe even one; something was wrong with the sewage system, the stink outside our door was so disgusting. And we had to change rooms since the bathtub stopped working, water standing the whole morning. We got a new room and the toilet was not flushing in a great way. It worked until we left but threatened to stop working several times . And avoid the restaurant inside the hotel. We had a couple of simple meals and somehow ended up with a ridiculously high bill, they added stuff, not sure why, and we payed less for next nights dinner in a semi fancy Italian grill restaurant. Can not recommend and will not stay there again

I use this place for airport parking it's a short distance from the airport and the shuttle makes…read moreit even a better option. The prices are very reasonable. You check in and park your car. The shuttle takes you to your airline. You have to call them in your return to pick you up. It is a pretty convenient way to park and bypass the higher rates for some spots near the airport. The one downside is that it is outdoors. It is one of my preferred places to park.

I would like to send a review because of 3 individuals whom are staff at Red Roof Inn Dearborn…read more Megan, Kay and Jalissa were exceptional and made my stay very pleasant. I recommend Days Inn especially because of those 3 ladies.

The worst hotel stay ever. When I checked in the smoke detector kept going off. they finally…read morereplaced it. I went to make coffee and found mold and used coffee packs in the unit. The refrigerator freezer was solid ice and full of mold. Housekeeping did bring another refrigerator but it had mold but no freezer, and she did clean it. One of the drawers was missing in the dresser and the bottom drawer had junk left in there.Usually happy with Red Roof, but not this time. I could go on but useless. I contacted corporate but no help there.

Really great check in experience, the front desk was very helpful in answering our questions &…read morearranging our shuttle to the airport the next morning. Our room was very big and clean, we were really happy with it! Comfortable bed, accommodating staff... couldn't ask for much more! (Yes, it is close to the airport, so, there will be planes flying overhead occasionally. Anyone booking this place should know that already & bring some earplugs if you are noise sensitive. The vicinity to the airport was our pick because we had a super early flight. Plan according to your needs. No need for complaints here, it is a very decent stay & excellent service for the price!!) Side note: they have a cute little bar and bistro next door at the Courtyard by Marriott. It's a literally walkable distance, plus the bar/bistro is open until 10pm! Amazing... might stay there next time!!

If you're looking to stay close to the airport this hotel is a good option. It's less than a 10 min…read moredrive with easy access. Aesthetically this hotel is in need a some major upgrades, but their customer service is great! I loved their fruit infused water with cranberries! So refreshing to get this upon arrival. They also have complementary breakfast and coffee and muffins available in the evening!