Great service. Trustful family business for over 50 years and owners are so honest. No worries…read morehere! Jewelry Repairs, watch batteries, great selection of engagement rings with choice of Lab diamonds also. Great boutique items - one stop shopping! Prices are great. They will work with you and design with you while staying within your budget. Suzanne, Kim and Ashley are great!

Brought my engagement ring to be repaired. When I picked it up, it was not my ring. The band was…read moresignificantly smaller in width .( original band was platinum, what I got back was NOT platinum )The clerk swore it was my original band. Trusted their professionalism and a year later my band bent and broke. Extremely disappointed.

A Tale Of Two Rings…read more I went into Longs with a friend who was shopping for a ring. She tried on quite a few diamonds and gemologist, Retno, was super helpful. Then I spotted a second ring that seemed perfect for my son and his fiance. Retno took some time with me to look at the second ring, and she treated my son like royalty when he came back a few days later to buy it. I won't mention which is which, but one ring was a much more substantial purchase. Nevertheless, both people received star treatment from Retno. She even appraised the ring for my son while we waited. Incredible service and she made a special day even better than we could have imagined. And the ring? It fit perfectly and looks lovely - and of course she said yes! Thanks, Retno and Longs. We hope this is the beginning of two beautiful relationships!

I stopped by Long's to have a watch I purchased appraised for insurance purposes. I did not buy…read morethe watch at Long's and was willing to pay to have the watch appraised. When I asked about the appraisal, the first questions from the Long's representative was "did you buy it here?" When I said no, their entire attitude changed. I was persona non grata. I was nobody. They could have cared less about my business or interacting with me. They told me I could go to the website and schedule an appointment in late January Before I left I asked where their watches were as I thought I'd take a look. The representative pointed towards them. I walked over and there were 2 salespersons there, neither of which asked if they could help me. I just left. Won't go back. I buy 2-3 watches a year but it won't be from Longs. They might want to watch "Pretty Woman"....mistake...huge mistake.

Marge did an amazing job for myself and fiancé! The ring…read more came out amazing just like we planned and customized it. Were thinking of going to place in Boston to get it done and after the customer service and beautiful ring design Marge and I came up with I decided to purchase my Fiancé's engagement ring there! We will definitely be buying our wedding band there as well. Great Customer Service was the selling point we could have went any where else but that did it for us. Secondly the communication and hearing what I was looking for. Thirdly, delivery what we ordered and on time! Thank you Marge and Blue River Diamond for creating something amazing to propose to my fiancé! More pictures to come!

Top notch place. I've been a customer since 2017 and got my wife's engagement ring and our wedding…read morebands from here. Always great customer service, and the fact that they offer a lifetime plan on their jewelry (comes in handy with repairs, rhodium plating, etc.) is wonderful. Support local businesses!

Fabulous! Simultaneously luxurious and friendly and approachable!…read moreLove love going in there! Andrew is my go-to but every person and interaction has been lovely!

I have never been treated with such disrespect and shameful customer service. Went to pick up a…read moredetailed wedding band that originally did not fit. After looking at the detail on the wedding band, the detailing was completely different. The sales women say "they look so close in comparison". I'm sorry if I can notice a difference, it's your job to notice these things. Yet she has the audacity to tell me she's good at her job. Later to find out the OWNER, she usually sits at the front desk looking at her nails and all her jewelery placed the order incorrectly. When the owner originally placed the order she told us maybe 2 weeks. It took the incorrectly ordered ring 6 weeks to come in. When I had said she ordered the wrong ring and would rather look at her nails, the sales person and manager yelled at me. Yes the whole store could hear their unprofessionalism. Customer is already right regardless of who signs your paycheck. This company should be ashamed of themselves. Their customer service shows that they only care about themselves rather than taking care of what used to be loyal customers for 45 years. After that traumatic and scaring experience, I got a refund and wait straight to their competitor. ALWAYS choose Long's, much more professional and they will not yell at you.

I needed to find a jeweler to repair my wedding ring and turned to Yelp. Based on reviews, I had…read morethe repair done here and could not have been more pleased with location, the space itself and Stan's friendly, experienced and professional assistance. Needles to say the repair was completed to my satisfaction. When the time came to purchase a tennis bracelet for my wife's special birthday of course I called and made an appointment to consult with Stan. He was more than happy to enlighten me as to why prices are so varied from place to place when it comes to buying diamond jewelry. Suffice to say that I purchased a beautiful piece that day and would recommend anyone make the effort to have a consultation at this business when shopping around for an important purchase. Go see Stan because he is the man!

I received a recommendation to go to Stan for an appraisal. In talking to Stan, I confessed that I…read moreactually wanted to make a slight change in my wedding ring that I was told by another jewelry store couldn't be done. Not only did Stan complete the change, it looks amazing and was done within a couple business days, even with the crazy New England weather. It looks stunning!!!

Jerry is simply a lovely man...he handled two watch bands for me one of which involved getting a…read morenew titanium band connected to a high end Ressence watch and the other a mystery B&M conundrum. He handled both with such decency (as nothing is EVER straightforward!) and resolved them. Lovely craftsmanship on the titanium band as it looks contiguous to the watch itself! It's lovely to meet a business owner who cares and is there for his customers. Highly recommend him and his lovely shop!

Years ago he updated a ring for me and he and his wife were so kind and made my ring spectacular…read more Recently we came in with another ring and Jerry is going to work on this ring. To be continued...

I have been in here before to rant and rave about Hind and the absolute best management around…read more However, I'm back to brag about the Jewler Claud! He has been absolutely amazing from the start of our journey with Hannoush. I showed them what I wanted and he created exactly that. He was so patient with me I am so picky and he worked so well with me. My ring was completely custom and my pieces came in separate but he set my ring on a temporary prong and then set it on my custom prong weeks later and did it all within 24 hours. He is absolutely PLEASANT to work with and the entire staff and Jewler is about making their customers happy and they have certainly fulfilled that. I can't wait to work on my bands with them!

Horrible service at the Peabody location. Brought my Movado watch for a battery replacement. The…read morewoman who tried to replace the battery said she could and then came back to me with watch in hand and said she couldn't change the battery after all, her tool wouldn't fit to remove the back. All she did was scratch the back of the watch. When I told her she scratched the watch, she said she didn't and stood firm that the watch was scratched when I brought it in. It was ABSOLUTELY NOT scratched when I brought it in. STAY AWAY!

Fantastic--resurrected a favorite watch for me that is now a beloved treasure for my daughter.read more

I've always had a decent experience here but, CALL before you go. I tried to go there 3x at all…read moredifferent times of day and all different days of the week and they aren't open. I'm shocked the mall lets them get away with being as flaky as they are now.