Outstanding services at The loft, Susan has been doing all the hair services I have done and she…read morehas become a friend she has never damaged my hair nor recommended anything that would her pricing is very fair. Pamela in the spa absolutely amazing she will work with your schedule on all services you need and they offer quite a variety, she will not recommend services that will damage your skin. their Epionce products are the only products I use now as they do not contest my skin!

Sometimes the universe gives you what you need instead of what you want…read more I booked a Signature Facial with Sarah using a Coutopia for "Skin Glow Facial & Body Treatment OR Signature Facial." Sarah gave me the other option (accidentally I think) and it was perfect. After a mournful week at a family funeral, the Aromatherapy Massage portion sent me into the weekend calmed. I'll be back!

Kristin has been coloring and cutting my hair for more than 10 years at Salon Sama. So I was…read morethrilled when I found out that she was out on her own. She is still conveniently in Watertown, even closer to Cambridge now at Hair Pluss, which is great! Kristin always stays up to date on the latest "technologies" in color and cutting, and my hair always comes out exactly as I had pictured. As an added bonus, she is also very reasonably priced and fun to talk to! If you are looking for a new stylist near Cambridge and/or Watertown, Kristin is your girl!

From the owner: To book your next appointment with me please text or call 617-999-5132 or visit…read morehairbykristinstewart.schedulista.com

I went to Wicked Salon and Spa for a haircut with Erica and left feeling completely unheard. I was…read morevery specific during the consultation: keep the top and crown longer, work with my natural texture and cowlick, do not expose more of my scalp, and do not go too short. I also explained that I style my hair with my fingers and powder rather than a round brush. Erica appeared to understand and agreed with what I was asking for. Despite that conversation, she repeatedly cut around my head until most of it was approximately the same short length. I had to tell her to stop when she began another pass. The crown I had spent five months growing out was cut off, while my bangs and front were barely touched. The result looked square and blunt rather than textured, balanced, or tailored to what we had discussed. During the blow-dry, a metal or wire-style brush was used even after I had explained that this was not how I style my hair, and my scalp was red afterward. I also left with loose hair and clumps of cut hair down my back. Once I got home and saw the full result, I was devastated and cried for a couple of hours. We contacted the salon manager the following day hoping to discuss the experience and a refund, but the response felt dismissive and showed no meaningful flexibility or empathy. A bad haircut is upsetting; having clear instructions ignored and then having the concern brushed aside made the experience much worse. I cannot recommend this salon.

i got my hair cut last week I had a great picture to go by , when she got done my hair was so short…read moreand looked nothing like the picture ( I hate my hair cut) I can't do a thing with it , I will never go back there again. I'll take a 20.00 haircut any day .

Always love my hair ... and Theresa has affordable rates so I can keep the color going:) She is…read morealso great at helping me decide what I want! I Highly recommend Electric You!

Amazing!!! Theresa is the best and does an amazing job every time!! If you want your hair looking…read moreamazing I would go see her.

I had to cancel a couples massage on 6/30 since we received a call from my husband's sister at 1:30…read morePM that their mother was in critical condition and about to pass away. I called the salon/spa as soon as we hung up with his sister. The person that answered the phone said it was no issue and she was very kind. Unfortunately, later that evening we received an email stating we were no-shows and we were then charged $300 on our credit card. I called to speak to the owner on Monday. Instead of being, compassionate and kind she lectured me on how many visits I had to cancel in the past year. She agreed to the refund but inferred that I am not welcome back and also would not let-up on the cancellation history. We've been frequent guests at BVI over the years and even held our daughter's wedding shower there in 2024. It's disappointing that an experience at Luxe has now colored how I feel about the property as a whole, given how loyal we've been. Of the appointments I did need cancel for medical reasons (13 over the course of a year), my shortest notice was 9 days and longest was 108, averaging about 7 weeks. That's real time to fill those slots, not someone trying to hurt the business. Their cancellation policy states no less than 24 hours notice is required. I did well over that each time. I typically would book months in advance because securing the people I want and the dates/times I want is not easy if I wait too close to the dates/times I need. This causes me to have to adjust the appointments at times due to medical issues I was having at that time. I explained this to the owner, but she still was very aggressive and heartless.

I went to the salon for a trial for my wedding. I did feel that the lady who did my make up was…read morevery nice and did a good job overall. However, I did not feel that it was worth the $175 I had to pay. The stylist I went to spent maybe 20 or 25 minutes pending my hair and putting in a few quick curls. It really didn't even look that great. I had to pay another $175 for that. I just did not want to pay another $350 for my wedding day and not be completely happy.

Love this Salon! I lucked into finding Lauren - I'll never let anyone else ever touch my hair…read more She's incredibly talented, really listens to what you want done and makes it happen. Not to mention she's probably one of the sweetest people I've ever met! The salon is beautiful, you can tell these ladies take pride in the salon.

While I love going to a spa, there is often a feeling of pretentiousness. Not at Shear Elements!!…read more Every person that works in the salon feels "real" and everyone I've worked with has been super friendly. With everyone I have worked with - facials, haircuts, massages, etc., I have always felt comfortable (I've been a client for 8 years). If I have had an issue, which happened one time early on, Jen, the owner, made sure they did the right thing. Jessica Martin, the massage therapist I see, is absolutely amazing! She cares about her clients, she takes the time to find out what you need and puts her "all" into her work. She is easy to reach and to book services with. She offers cupping, hot stone, deep tissue or you can get just relaxation massage. Definitely worth the visit! And, their prices are very reasonable.

Loved these guys! These guys are your classic barber shop, before COVID every time I went there was…read morea line, no matter what time of day you go. Today I went and the owner was dealt with an OVERLY angry customer. I have to say even though the gentleman did not get a haircut, the owner (Chris) handled everything amazingly!!!

I called in the afternoon and was able to get in for 3pm. Even better, my son's (6yr) haircut came…read moreout so good, I do not need to spend time looking for my new spot after moving here from the city. First place I tried and his hair came out better than any others over the years. I recommend highly.

Becky is awesome!! She's very attentive to what I want every time I come in - also she is great…read morewith curly hair!!

I moved here a few months ago and am delighted that I found Becky right away~ she is a really…read moretalented stylist!!

I have had my hair done at several different salons. I am the type of person that is never pleased…read morewhen my hair is done. Aby for Shear Details has proved to me that there are AMAZING stylists out there. She is kind, professional, and "in" with the style for both women and men! The salon itself is very clean and a great environment. The owner Alma is always willing to help and give great advice to her workers. Would recommend Shear Details to anyone. Thank you Aby for your patience and magic touch.