Walking through the doors of Blank Canvas brought esthetic to a whole different level that I haven't seen before in New Hampshire. As the athomsphere and the looks of the salon may swing you into a realm of comfortabloty, being present with artists/ stylists who are youthful, vibrant, colorful, and creative. I am 21 years young and have been to several salons throughout the years and have always been drawn to places that stand out above the rest-- like this salon. Being a new client and going to Brady multiple times at the barbershop I have experienced encounters of unprofessionalism, judgment, and blame for canceling a appointment with a colorist when there was a urgent & alarming situation that I had to cancel my appotment with Danica. As Brady and I share the same age it is important to know that his ego is big and bright. Now... his craft and ability to structure/ style hair is insane and detailed he lacks professionalism and got caught up in the senerio of the cancellation that was taken place with colorist Danica and declining my business. As I now seek a new Barber I want it to be clearly stated that Brady needs to ease down and recognized he had no place to cancel our appointment in response to a previous cancelation with another stylist. When I brought this senerio to the attention of the owners they spoke with Brady and told me I could come back. When I saw that Brady had avalibility today- I was ready to get my monthly dose of a fresh start. After I was confirmed for 1pm for a full service haircut with a hot towel shave I instantatly got a message that Brady has no interest cutting my hair and stating that I need to find a new match. Brady showcases qualities that are very artistic and fun, but his ego gets in his head and dwells on situations that have nothing to do with him. Another observation I made was the atmosphere of these artists at this salon that talk negative about clients informt of customers like me. Sorry but If you are in the field of service it is disrespectful to talk about someone/ something else by interrupting a haircut sesssion to complain or talk about another client? That's Hippa being broken. Not only is that frowned upon you shouldn't be in the industry if you complain about a encounter, speech, or event regarding another client that paid for your service as the client is being worked on.
This salon may or may not be for you-- as for me this salon brought negative energy and inhumane judgments from multiple workers and I will not be returning. The owners are aware of this situation and they could have done more and I hope these issues get addressed so another client doesn't have to go through this. I get told that i would be welcomed back and then when I booked a appointment it later canceled with a notification to find someone else- Is that customer service? Is this how you want your culture of your salon to have? I wish for the future of this salon to take control of who they hire, eliminate chit chat, filter out stylists who bring negativity to the salon. As for Brady, I hope you reflect and process your words and communication before sending a message after canceling a appointment that should have been worked out. I have always appreciated your work and admired it because you have talent but you still have so much to learn and need to know the practice of customer service. Learn to filter out personal opinions or beliefs and leave baggege at the door so you can continue your services without judgment because if you partake in chit chat it will hurt your brand name and business. If you are in the service industry you know that customer service is key-- you should know without clientele means less earnings for yourself and loosing any client has a impact on your wallet. Brady failed because he got involved in a situation that had nothing to do with him. As for the owners, one who reached out a couple of times has suggested barbers to seek-- you failed your own business and culture to allow these artists to have the space to behave unprofessional and talk about clients behind their back. Even if you rent spaces to artists it still impacts your business and brand name if you allow these mannerisms to continue. I preach so other customers don't have to deal with these situations and i would say to seek elsewhere and continue the search because most lack respect for clients paying for their business their shouldn't be bullying and judgement by any artist from all walks of life. So please respect all clients and keep chit chat distant and focus on your clients. If canceling an appointment due to death/ tragedy and not feeling safe to drive 45 minutes during a blizzard is breaking policies... then saying everyone's works their own booth makes no sense! read more