My wedding day hair was styled completely incorrectly from my trial, which has led to a lot of distress when looking at wedding photos. I have felt completely blindsided by this. I had an amazing trial a month before my wedding day. Since day one I was consistent with wanting a low, wavy bun with hair over my ears. I arrived at my trial with four pictures of this style from this salon's own instagram page. My trial was a huge success. I tipped very generously and was booked with the exact same stylist for my wedding day hair and makeup (who was scheduled, along with another stylist, as I had several bridesmaids). I was so happy with their service I even booked a hair and makeup appointment for the day of my rehearsal dinner at BVI. As my husband and I were paying for all of my bridal party's hair and makeup services, we were told that I could only pay for all of them if we paid the day before. I was happy to do so, and preemptively added a 25% tip on the entire service, as I had been so happy with the services provided to date and it was important to my husband and I that we treat all vendors with kindness and generosity as we were really fortunate to be in the position we were in for our wedding. Nothing could have prepared me for what happened on my wedding day. Our schedule had been built carefully around photography coverage of getting ready photos, and I had communicated numerous times both in writing and in person with the manager at Luxe. I had also made sure that my bridesmaids were all aware of their appointment times and we were on time. Despite this, the stylist had made it super clear that they were not happy to be located in the Wheeler Room at BVI as it was not their preference. They blew through the schedule at an exceptionally fast pace. When I asked if several of my bridesmaids could get a topping off of their lipgloss since their times had been before eating, it was met with attitude as the makeup was being quickly packed up. Most distressing of all is that my hairstyle, which I had been consistent on since day one and which is also a very common bridal hair style, was completely put in a different hairstyle. When I asked about this early in the process, I was told that they always put extra bobby pins in on wedding day and that the front of my hair which did not look right would be fixed. Looking at pictures later it became clear just how different my hair was. It was essentially plastered along the back of my head instead of being woven into a low bun. It has been distressing to see how awful I look in my wedding photos. While the manager and owner have since apologized for this and refunded services, there is truly nothing that can really remedy this situation. This was a once in a lifetime day with once in a lifetime memories. These are once in a lifetime photos. I do not understand how or why this happened, and despite asking numerous times have not been provided with an answer. My husband and I are currently making a plan with our photographer to have photos from our wedding photoshopped to fix my hair, as my options are look horribly in the originals with the incorrect hairstyle or have photoshopped photos from our once in a lifetime special day. I do not understand at all how something like this possibly could have happened, and have not been provided with an answer despite asking numerous times. If you are a bride who is considering using Luxe for your bridal hair and makeup, even if you had a successful trial, I would strongly suggest booking another vendor for this. I did not see this coming at all, and I wish so very badly that I had been able to go through my wedding day looking and feeling beautiful like I had hoped. I will never get that chance back and nothing can replace that. read more