UPDATE: Higher standards reached out to me and corrected their mistake and got me my merchandise by…read moreWednesday. Love that they corrected their mistake and went out of their way to make me happy. they actually care a lot about their customers just some of their customer service staff needs to be tweaked...will shop again and recommend. Terrible company with customer service to match. Ordered a pipe on a Friday, and was told via website I would receive it on Monday. Even paid for next day shipping. By Tuesday I still hadn't received. Called to say I really need it by Wednesday and they informed that they couldn't ship out until Wednesday. They didn't care at all and had absolutely no sense of urgency. Shop with people who care about their customers.

Do not give this place you're business. They sell trash product, the manager is an idiot. There are…read moremuch better smoke shop that are truly built around community and authenticity. These guys do not care, they only want to get the most money without giving you anything worth while. STAY CLEAR AWAY FROM HERE!

East West is a great head shop. They have some really intricate and beautifully designed glassware…read moreand modestly priced practical pieces as well. I remember a few years back I went to a place called East West Novelty in Long Island and found some really intricate and durable glass. Apparently, this was opened up by the same management. The staff throughout (there are two floors) are pretty friendly and bursting with energy. The second floor is where the glass is housed, along with a ton of sex toys/accessories. East West also offers an array of skater themed clothing, posters, and accessories. The only place I've found in Hudson/Bergen county that sells sand bag hackey sacks (without those weird beads inside). Things are modestly priced here and they have pretty interesting little nicknacks. Like Spencer's without all the Twilight. All in all, its one of the better smoke shops on this side of the Hudson.

I continue to stop here and buy stuff everytime I get near NYC. Their variety is unbelievable, the…read morehonestly have a little bit of everything. You will not find a shop like this anywhere else in the world. It is always worth stopping in, you'll never know what you'll find. The staff is also great!

They are very nice and very helpful. You'll love them try it out. I called for pods I was having…read morea hard time locating they had one left and they held it first om

I've been here twice already and each time I was met with friendly and informative staff. These are…read morethe qualities that make me a return customer. What really impressed me was how well the owner dealt with a Karen who came in before me! Cheers!

They have a huge selection of everything you could want or need. I've been a customer for a few…read moreyears. There's a young lady who helps me and she is the best. She's knowledgeable and polite. Fo there if you need something you will love it!!!!

I live super close to this place so I may be biased for the area, but this is a super nice head…read moreshop. It has everything you could possibly need for your smoking purposes and more. I like how they have a rewards program that you can always apply to your total and the coupons are pretty often. I've been here several times now and each time the staff is welcoming, friendly and knows their stuff. Solid place!

Met the store owner tonight and I'm already friends with him. The glass is high quality and he…read moreactually knows what he's talking about. Great business.

Great smoke shop in NYC! The price is very reasonable and the guys who were working were very…read morehelpful. I had a great experience and would definitely come back here.

Great prices and product! Store is really cute and the staff is informed on products strains and…read moreterpenes

Honestly, cute decor and layout but selection is very limited. That's fine because it's close by to…read moremy apartment so I would go here for 1-2 items here and there if my typical delivery service took too long. Every single time I've gone here, there's always an issue with the card reader or I have to pay ATM fees to get money out of my account. And man, they JUST got that atm. The man who works here is fairly lazy and never cares about service. He has let customers walk out because of wait times, before they got the ATM, this man couldn't even tell me where the nearest ATM is located. I feel so bad for the owner because this place has the potential if they had the service and upgraded vendors.

Good shop,good prices, BUT... Never opens on time! Many times I have shown up on a weekday after 10…read moreand the lights are off, the doors are locked and no one is there. I'd rather ship here, but because they don't keep their hours, I usually have to go a few blocks up the street to Amigo

I stopped by here because I was out of juice, but their prices are a full $8 more for juice bottle…read morethan the vape shop by journal square and $6 more than I pay in manhattan. First and last time that I stop here!