I have never encountered a community with such an extraordinary team. From the moment we arrived,…read morethe warmth and professionalism were evident. Administrator Andrii set the tone. He was incredibly thorough during our tour--no rushing, no skipping over details. He patiently answered every question and made sure we clearly understood how the community operates. His calm, knowledgeable presence immediately built trust. The CNAs and nurses were equally impressive. They were attentive, compassionate, and consistently greeted residents with genuine smiles. What really stood out was how client-centered they were. Every staff member we passed made eye contact, said "hello," and acknowledged each resident by name--as if each person truly mattered. It's rare to find a place where excellent care, kindness, and professionalism all come together so naturally. This community exceeded our expectations in every way, and we left feeling confident, grateful, and comforted knowing that residents here are treated with dignity and heartfelt care.

It has taken me some time to leave a review because I've been so upset over the way this facility…read morehandled a situation. Our 88-year-old mother was referred to this "beautiful" and highly recommended rehab facility in November of 2024 and spent 20 days there. It has a very low staff to patient ratio and my mother didn't get the care that she needed. She used her call button often if we weren't there with her and often needed repositioning. One of her complaints was that the call button was often placed out of her reach at nighttime. My family and I split time at the facility and were there 8-10 hours a day. We saw the doctor one time during those three weeks. It often took a number of days to get medication changed and implemented. Nurses and CNA are overworked and understaffed, therefore, toileting and dispensing medication was often late. My mother developed a horrible bed sore that we are still dealing with to this day. I'm well aware of the issues plaguing these types of facilities, but this experience was beyond disturbing. On my mother's last day there she told us about an "issue" from the night before with one of the CNAs. I immediately went to the director of nursing to inform them. The directors of nursing and administration hopped on the complaint immediately and interviewed with my mom with me present. My mother was able to articulate exactly what she told me when interviewed by the directors. I left at 3:30 PM and told the staff I would return at 5:30 PM to help her with dinner. As I was on my way back to the facility, I received a phone call that my mother was being transported to the ER on a 5150. During the course of the facility's due diligence, the Los Altos police department was called to come interview my 88-year-old bed-bound mother with no family present with her. I would have had no issue with it, save for the fact that there was no communication to the family that would happen as the outcome of the complaint, or I otherwise would not have left. My mother has always been a very timid and non-confrontational person and having two imposing men in dark uniform with guns on their belts come into her room made her anxious and frightened therefore she made some concerning statements, which is understandable. I also understand the need to 5150 someone when appropriate. The hospital never issued a 5150 and my mother's medication was changed, as needed. This change could have been done at the facility if the doctor was present half the time they said they would be and/or would have communicated with us in a timely manner. Granted, it was a blessing to get her out of there and home with us. It's unfortunate that some facilities have the reputation they do, but understaffing and lack of communication with a "non-present" doctor is the common denominator. This place was a horrible experience.

Bridgepoint outdid themselves today at the Turkish Party. My mom and all her friends dressed up and…read morejoined the spirit of the lunch. It was over the top fun, the staff went above and beyond today to make this a special event. Here were some of the comments from our resident group today. "Best party ever". "This is exactly why I moved here to enjoy life again." "It raised my spirits to be part of the fun today." A plus all around, including the exceptional food. Hats Off Bridgepoint

I wanted to write a review for two employees Lani and Alicia at Bridgepoint Los Altos! I had a…read moreminor emergency and they were able to help me with amazing service and care. You could just tell that they both enjoy their work. They didn't have to help me but they are passionate about people. Thank you!

Chuck B. Morgan Hill…read moreNov 14, 2025 About 15 years ago, while living in Sunnyvale, Ca, my aging mother was suffering from dementia and other age-related problems that had gone beyond my ability to provide the level of care she needed and deserved. I was fortunate to discover Madera Villa, a small, welcoming facility with around 17 rooms, each furnished and complete with its own bathroom. The staff there provided her with constant, loving care and attention until she peacefully passed away from her illness. I have carried gratitude for that experience ever since. Fast forward 15 years to March of 2025. My wife of 34 years was now struggling with dementia, mobility issues, and recovering from a broken arm after a fall. Once again, I reached a point where I could no longer meet her growing care needs on my own. Living about 30 miles south of Madera Villa, I searched for a nearby facility but found none that gave me a good feeling. Then I called Madera Villa--and to my delight, I was greeted by Allan Tuan, the facility administrator, and his wonderful assistant, Sarah. Both of them had been there when my mother was a resident fifteen years earlier. When I walked through those doors again after all those years, it felt less like entering a care facility and more like returning to a place of comfort and trust. Seeing Allan and Sarah still there filled me with a deep sense of reassurance. It reminded me that some places truly hold on to what matters--people who care for others not because it's their job but because it's who they are. Even in her condition, my wife recognized Allan and Sarah from visits long ago and connected with them instantly. Their compassion, attentiveness, and genuine kindness made her feel safe and loved. During her stay, she became friends not only with the entire staff but also with several residents. I started calling Sarah the "sweetheart lady of Madera Villa," and the title fits her perfectly. Madera Villa stands out as a place where warmth comes before profit and where every resident is treated like family. I cannot think of a better place for a loved one who needs care and community.

When my mom needed hospice care, we visited several places in the Bay Area before choosing Madera…read moreVilla. From the moment we stepped in, we knew it was the right place for her. The team at Madera Villa is incredibly caring, compassionate, and fully dedicated to their patients. They not only took exceptional care of my mother but also supported us as a family, making us feel truly at home. Their kindness and warmth provided comfort during an incredibly difficult time. We cannot imagine a better place for my mom to have spent her final days, and we will always be deeply grateful to the owner and the entire team at Madera Villa.

Caring for Seniors is never an easy task. My parents had been looking at several multi-level care…read morefacilities in the area and it was my mother that drew them to Sunny View. While she was very reluctant to move, her comment about Sunny View was that it felt more like a home than an institution. Her initial instinct has proved to be spot on. Unlike some of the other places they visited, they have always been treated as individuals deserving of understanding and compassion. Our family was pleasantly surprised at how quickly the staff responded to the needs of my parents as they made the very difficult transition of moving from their home of 45 years to a two bedroom apartment (villa). All the different areas (marketing, maintenance, housekeeping, food services, nursing staff) went way beyond what was expected to help them settle in and become part of the community. We even had some unexpected challenges that the staff addressed with kindness and much patience. In addition, the staff seem to communicate well with each other. While the grounds are beautiful (mature trees and multiple garden areas) and there are some new features including an aviary in the Assisted Living area, it is the people that make the difference. Not only have the staff been very respectful and kind, but the residents were very welcoming to my folks. I'm very comfortable knowing that my elderly parents are surrounded by loving people.

If you're planning a trip to the Packing House, make your way across the street to Tacos El Gringo…read more We sampled many of the menu items and each one was satisfying. Their potato tacos are incredible! Update as of November 2024- This location is closed but you can still check out their food truck in Santa Ana.

I am so happy that my Dad decided to move into the Forum. Because of this decision, he is more…read morephysically active, socially engaged, and on a healthier daily schedule with a better diet than he otherwise would be by staying in his own home (his original plan). While moving into a senior community was a big adjustment, my Dad has come to really appreciate it and generally, every resident I talk to seems very happy at the Forum (you should ask residents you see how they like it when you visit). Some of the other benefits I've seen about the Forum are: * Management and management structure - The Executive Director (Nancy is great) and her management team and the staff are friendly and genuinely care about the residents, the cleanliness of the facilities, and the service provided. Additionally, the Forum is a non-profit benefit corp and is run somewhat like an HOA where the owners/residents have the ability to substantially influence overall policy and items important to them (e.g. food, entertainment, services, etc.). One key difference from a normal HOA is that the owners have the time and desire to make this model work as it requires participation to do so. * The naturally beautiful setting of Rancho San Antonio that surrounds the Forum - While not everyone takes advantage of all the hiking trails, just being in nature provides a relaxing, healthy setting. This is quite different from some of the senior centers that are in more urban settings. * Health facilities, library, ample activity spaces, planned activities (movies, presentations, etc,) and excursions (off site), many grassroots activity groups...uhh a wood shop? keep things more interesting while the services free residents up from the daily challenges (cooking, cleaning, etc.) and give them more time to enjoy. * Full continuum of care - You start of in independent living in a condo unit or stand-alone villa. Should your health needs and ability to live independently change, they have skilled nursing and assisted living facilities right there as well as a new memory care facility (on a fee for service basis after you sell your independent living unit). * Very pet friendly with many folk owning dogs, cats, other critters and visiting pets welcome. * Resident happiness - Perhaps the most important gauge is that I'm still surprised at the general level of satisfaction I sense from the residents ... and I visit pretty regularly. If your family is looking into senior living communities, check the Forum out!

As a private care provider to high net worth individuals for the past decade, I have been to a…read morenumber of SNFs and rehabs across the state of California. Following four back-to-back admissions at Stanford University Medical Center, my current client ended up staying in three SNFs, one after the other, from October 2023 to February 2024. Based on our experience, of the three top-tier facilities that he had stayed in, The Forum at Rancho San Antonio is the undisputed creme de la creme. It's not perfect (as no organization is), but it's the best and the only place that I would recommend to a client or a loved one if s/he lives in Northern California. Aside from its enviable location - the feeling that one's staying in a nature reserve - The Forum's key differentiating proposition is its people. They know what they're doing and why they're doing it: to improve the health and the well-being of its residents. I am very hands-on in my approach to patient care so I spent almost as much time as my client during his more than two-month stay at The Forum at Rancho San Antonio. I was there with him for an entire day, from breakfast to dinner, and during his therapy sessions, every single day for over 60 days. The only thing I didn't do was spend the night there. So one could say that I have some intimate knowledge about why this place ticks. It is the affability, creativity, perseverance and good humor of its Admission & Marketing Director Sabrina, its Rehab Director Ratika (who assembled the best team of PTs, OTs and ST under one roof!), its Health Center Administrator, its Social Worker Chandra, its Dietician, its Director of Nursing Tess and her wonderful team of caring and knowledgeable nurses (especially MJ, Caroline, Karen, Gladys, Fili & Teresita) & their assistant Annie, its CNAs (especially Joy, Judith, Margarita, Yodith and Amansale), its Activity coordinators Alice & Lourdes, its Kitchen crew (especially Eva) and its EMS staff. And yes, the food at The Forum at Rancho San Antonio is delicious. My client, who owned a famous restaurant back in the day, never complained about the meals and snacks while he was a resident there.

We moved my mom into the memory care unit at Palo Alto Commons last July. She had Alzheimers for…read moreseveral years and was at home with in home care since 2016. She needed more stimulation and a social setting but also needed supervision and verbal cuing for some activities. After personally touring over a dozen facilities in the Bay Area, I thought that Palo Alto Commons was the best of the lot. The buildings are always clean and smell fresh. Some of the other facilities I saw were pretty bad. They either had an odor, were visibly dirty or the residents looked unkept. Palo Alto Commons was just a better all around environment. Mom seemed happy and content and was actively engaged up until the week she passed. I'm grateful to Palo Alto Commons for the level of care they gave my mom and for their compassion in dealing with me. It's never an easy choice to place a loved one someplace, but it helps to know that they will receive the best care, most attention and stay as active as possible for as long as possible. I'm glad we chose Palo Alto Commons for my mom, and if another family member needs care, myself included, we will be back.

These place is very unfair and racist, they don't even take the employee side they always listen to…read moreone side of the story without both side defend themself.one of the worst care quality plus the have lot of of residence and only two caregivers worst place ever. Don't recommend working or even having you loved one stay here plus Diana is very rude and unfair went to talk and find out some information and was quick out rudely one of the worst experiences ever.

Now called The Laural at Mountain View. There is no staffing on the weekends or over night. Gone…read moreare the meal services.

After my mom passed away, my dad moved to California to be close to our family. When he moved into…read moreRedwood Villa, it was exactly the right 'fit' for him. The atmosphere is warm and inviting. The property is well maintained. Redwood Villa is family-owned and run, and that caring atmosphere is prevalent throughout. My dad, who was fairly independent, had several medical emergencies, and staff was extremely accommodating as well as always keeping an eye out for him. We needed some modifications to his apartment, such as a cut-out in the tub so he could step in easily after hip surgery, and it was no problem. Staff was always extremely pleasant; there was never a 'honeymoon' period where it seems great and then diminishes over time...it was always great. We enjoyed the events held during the year such as the Christmas party, New Years party, Mothers Day dinner, etc. It's not a skilled nursing facility, and that was perfect for our needs. Residents do have assistants who come in to help with their various needs, but that's not provided directly through Redwood Villa. Their rates are extremely reasonable, and I can't recommend them highly enough.

Starlight came to our rescue when we needed an aide for my father. We were guided with care and…read moreprofessionalism and paired with an aide named CK. CK came with a reputation of being one of their most sought after and best aides and he happened to become available after caring for another gentleman for a long period. Little did we know what a powerhouse CK would be. In his early 70's and small of stature, it was a delight to see how strong of heart and body he was. His kindness and respect towards my father never faltered. He often did night care and never did he complain of being tired or the hours or the duties. He was loyal to the very end even when it took almost 4 years for my dad to pass when originally we all thought it would be a year. He never called out sick and probably took one or two short vacations in all that time. He was steadfast and competent and gave my father the dignity he deserved. Starlight was easy to work with and we are so grateful To have had them and CK be a part of our journey with my dads and of life. I can't recommend them enough!

Exceptional care and genuine compassion. Starlight Caregivers Inc. has been a true lifeline for our…read morefamily. From the moment we connected with them five years ago, their professionalism and warmth stood out. The caregivers are not only highly skilled but also deeply empathetic--treating us with dignity, patience, and kindness every step of the way. They've become part of the family. Cindy and the team went above and beyond to anticipate our needs and provide tailored support, even during stressful times. Whether it was personal hygiene care, meal prep, or simply being a comforting presence, they consistently delivered with excellence. Their communication was clear and proactive, which gave us peace of mind knowing our family member was in good hands. They also made our lives easier by handling the paper-work for our long-term-care insurance. When an emergency arose and we suddenly needed around-the-clock (24x7) assistance, they were there with additional help and no gap in coverage. Just one text was all it took! What peace of mind knowing that we could rely on them to augment our regular caretaking schedule without having to hunt during a crisis for additional caretakers. If you're looking for a caregiving service that truly understands what it means to care, I can't recommend Starlight highly enough.

My mom moved to Ivy Park a couple of months ago and so far, we've had a wonderful experience. The…read morestaff have been very kind, caring, and responsive. The facilities are very nice and well maintained. The dining is also nice, with good selection and good quality food. And the activities are also great.

Such a great community that truly cares about their residents and team members. They show they care…read morein everything they do:)

The care was excellent. The nurses and doctors took a lot of interest in giving me all the support…read moreand help I asked of them. I'm so thankful that the staff is still supporting me even after I left the facility

Stopped by to tour the facility. They have valet on site which made it very convenient…read more Destiny at the front receptionist desk was very nice and made me feel welcomed. I've been to a few other facilities and Los Altos Post Acute felt inviting. I was able to speak with the administrator, Ryan. He reassured me that we would be in good hands.