I have never encountered a community with such an extraordinary team. From the moment we arrived,…read morethe warmth and professionalism were evident. Administrator Andrii set the tone. He was incredibly thorough during our tour--no rushing, no skipping over details. He patiently answered every question and made sure we clearly understood how the community operates. His calm, knowledgeable presence immediately built trust. The CNAs and nurses were equally impressive. They were attentive, compassionate, and consistently greeted residents with genuine smiles. What really stood out was how client-centered they were. Every staff member we passed made eye contact, said "hello," and acknowledged each resident by name--as if each person truly mattered. It's rare to find a place where excellent care, kindness, and professionalism all come together so naturally. This community exceeded our expectations in every way, and we left feeling confident, grateful, and comforted knowing that residents here are treated with dignity and heartfelt care.

This review is from Jan. 2023…read more I write it - long overdue - for you to make sure there's been a change in management and underlying grossly negligent systemic conditions threatening patient safety since then. It was an incredibly dangerous stay. CA should shut the place down if those conditions persist. 1. Broken blood pressure machines. My parent needed his B/P checked several times a day, to adjust his medications. No one told me the blood pressure machine was broken. It was a traveling nurse who informed me to bring one in that actually works. 2. Failure to administer oxygen My parent was short of breath and needed oxygen one night and into the next day. He pleaded for oxygen. A traveling nurse told me all they had to do was text the doctor for oxygen tanks in his room - but no one did that. Stanford hospital finally intervened, getting him in-room oxygen tanks. But he never should've suffered like that. 3. Threatened discharges The Terraces threatened to discharge my parent for "refusing" to do PT. He never refused - he wanted to do PT! The PT notes clearly stated it was "too dangerous" for him to do the PT. The PTs had to help us fight the discharge. 4. Dairy given to lactose intolerant They regularly gave him food full of dairy, when he was marked as lactose intolerant. This made him very sick each time, increased his weakness and worsened his underlying health conditions. 5. Warehoused him For 2 weeks, no one informed the family of his medical condition preventing PT. Just left him lying in bed. After 2 weeks, a doctor said he'd adjust his medications. After another week, the doctor offered to increase the medications because he wasn't improving. But he wasn't improving because he'd never received the first dose! In increasing his medication, the doctor never checked whether he actually received the first dose level. Totally dangerous. Again - a traveling nurse was the one who checked. 4 weeks later, he started receiving the medication and could start the PT program. 6. Nurses didn't follow doctor orders Because nurses weren't following the doctor's orders, I taped handwritten signs to the wall over his bed, stating the doctor's orders in large print. My parent had to repeatedly ask the nurses to read my posted signs. In conclusion, if nothing is changed since 1/23, The Terraces should be shut down. It should be reopened ONLY under new management and AFTER it fixes the underlying systemic problems inflicting gross negligence in medical care on its elderly fragile patient population.

Bridgepoint outdid themselves today at the Turkish Party. My mom and all her friends dressed up and…read morejoined the spirit of the lunch. It was over the top fun, the staff went above and beyond today to make this a special event. Here were some of the comments from our resident group today. "Best party ever". "This is exactly why I moved here to enjoy life again." "It raised my spirits to be part of the fun today." A plus all around, including the exceptional food. Hats Off Bridgepoint

I wanted to write a review for two employees Lani and Alicia at Bridgepoint Los Altos! I had a…read moreminor emergency and they were able to help me with amazing service and care. You could just tell that they both enjoy their work. They didn't have to help me but they are passionate about people. Thank you!

The Forum is fantastic for rehab after a hospital stay. They deliver patient centric care with an…read moreexcellent nursing staff. The environment is spacious, quiet and beautiful. The meals are amazing with great variety. Physical therapists were friendly and helpful. They made the extra effort to address patient needs. Even the wound doctor was friendly and knowledgeable.

In a couple of weeks I shall have been a Forum resident for 5years. I can hardly believe it. In a…read morematter of weeks I shall be 90 years old. It is true, the time goes so fast, with many choices of things to do. The food here is first class, dining out every night, or in ones home. One rarely hears complaints here, only comments about how lucky we were to find this place. The staff attentive to our every need. Last week six of us got together for a Hawaii evening. We were all either born there or had lived there for a long period, such fun. It's so easy to do things like that. I plan a big party for my birthday, and reserving tables for any occasion is just done online. Imagine, a place where dozens of geriatric grandmas and grandpas are still enjoying life. Come join us, you will love it!

A few years ago, we moved our father into The Avant. He was reluctant to move out of his home for…read moremany reasons. He was there for over 50 years and it was a daily reminder of our mom who passed away a couple years earlier. But it was necessary as he was having trouble with stairs and was at an increasingly high risk of falling. The first few months were predictably difficult. But he quickly made connections with other residents and eventually started thinking of the Avant as home. He was treated so well by the staff. They were unfailingly attentive and thoughtful. They looked after him and cared for him better than we could've possible hoped. When his health took a bad turn or he fell, they were on top of it immediately. They contacted us right away and gave us thoughtful guidance at every step based on their considerable experience. Li Li, Trish, and the entire staff are very professional, knowledgeable and kind. The facilities are clean, modern, and well cared for. From what we heard from dad, the food was consistently great. My family and I highly recommend the Avant without any reservations.

My parents moved out of the Avant acouple of years ago. Dad liked it but his Alzheimers was…read morestarting to kick in. Mom was worried they would have to go to "The Other Side," also know as the memory care unit. Other residents say things to scare them about this arrangement. Dad loved the swimming pool in the apartment living, but once he 'crashed' into another swimmer who yelled at him, he no longer swam. Thus, my mom was ready to move out and live in their own home. Dad passed away a year ago and Mom, who is 93, is happy to live in her home. For me, I live 3 hrs away and always worry. I wish she continued to live at the Avant. She is isolated in her home, doesn't have transportation, but is happy to walk to her downtown. She is of sound mind, so I don't have any say, but that doesn't mean I don't worry. The Avant is a place I would live in the future and now that Mom is on her own, I think she would be more receptive to making friends with the other residents.

Now called The Laural at Mountain View. There is no staffing on the weekends or over night. Gone…read moreare the meal services.

After my mom passed away, my dad moved to California to be close to our family. When he moved into…read moreRedwood Villa, it was exactly the right 'fit' for him. The atmosphere is warm and inviting. The property is well maintained. Redwood Villa is family-owned and run, and that caring atmosphere is prevalent throughout. My dad, who was fairly independent, had several medical emergencies, and staff was extremely accommodating as well as always keeping an eye out for him. We needed some modifications to his apartment, such as a cut-out in the tub so he could step in easily after hip surgery, and it was no problem. Staff was always extremely pleasant; there was never a 'honeymoon' period where it seems great and then diminishes over time...it was always great. We enjoyed the events held during the year such as the Christmas party, New Years party, Mothers Day dinner, etc. It's not a skilled nursing facility, and that was perfect for our needs. Residents do have assistants who come in to help with their various needs, but that's not provided directly through Redwood Villa. Their rates are extremely reasonable, and I can't recommend them highly enough.

I was lucky enough to have been in the Vi Care Center for two weeks after one day in this hospital…read morefor total knee replacement. Their attention to health and nutrition was phenomenal. Not only is the food superb, but it is very much tailored to healing . Their PT and OT teams were on also fabulous. I learned so much what to do and very importantly not to do with my new knee . I learned so much that it was not a problem to continue these exercises at home. The staff recommended FOCUS as a Home Health company. They are absolutely excellent, thorough, reliable , the PT and OT and nurse have helped me tremendously. The nursing staff and the CNA's were so very good :they paid attention to medications very well. Not only that it was the right medication, but that it was the right time and the right dosage. I had my first postop appointment during my stay at the Vi and they arranged transportation that was quite helpful!! My two weeks there gave me the best basis for my new knee being unnoticeable and un painful very soon!

I received excellent care. Very grateful to have ended up at the Vi for skilled nursing. The…read moreentire staff was amazing, Not only did I get excellent care, the surroundings were very pleasant and I was able to get out and walk a little in the garden. What a gift!

My elderly parents have just made the transition from the home they lived in since 1973 to Sunny…read moreView. As you can imagine it was a complex choice, with many emotions involved. Thank you so much Judy Jackson! You can't know how pleased AND impressed I am that you were able to make this happen in such a time crunch!!! You and your staff have made them feel so welcome and, in fact, so relieved that they are now getting so much support and social interaction that they had become hungry for. Five stars for you! This is a wonderful choice for those looking to move to a senior community.

If you're planning a trip to the Packing House, make your way across the street to Tacos El Gringo…read more We sampled many of the menu items and each one was satisfying. Their potato tacos are incredible! Update as of November 2024- This location is closed but you can still check out their food truck in Santa Ana.

My parents moved here summer of 2024 & it's been nothing but wonderful from the start…read more From the staff, dining & all the fun outings, my parents are having a blast :-) I'm so happy this place provides all of their needs...they are certainly in good hands.

My mom has been staying with Chateau Cupertino for a number of years. Her experience has been…read morewonderful so far. I wish she would taken advantages of the various activities organized by Chateau Cupertino more. On the occassions she participated, the experiences have been wonderful. The manager, Maria, is an angel. She personally takes notes of which residents need special attention. I trust her and the team to take good care of mom during her stay.

Chuck B. Morgan Hill…read moreNov 14, 2025 About 15 years ago, while living in Sunnyvale, Ca, my aging mother was suffering from dementia and other age-related problems that had gone beyond my ability to provide the level of care she needed and deserved. I was fortunate to discover Madera Villa, a small, welcoming facility with around 17 rooms, each furnished and complete with its own bathroom. The staff there provided her with constant, loving care and attention until she peacefully passed away from her illness. I have carried gratitude for that experience ever since. Fast forward 15 years to March of 2025. My wife of 34 years was now struggling with dementia, mobility issues, and recovering from a broken arm after a fall. Once again, I reached a point where I could no longer meet her growing care needs on my own. Living about 30 miles south of Madera Villa, I searched for a nearby facility but found none that gave me a good feeling. Then I called Madera Villa--and to my delight, I was greeted by Allan Tuan, the facility administrator, and his wonderful assistant, Sarah. Both of them had been there when my mother was a resident fifteen years earlier. When I walked through those doors again after all those years, it felt less like entering a care facility and more like returning to a place of comfort and trust. Seeing Allan and Sarah still there filled me with a deep sense of reassurance. It reminded me that some places truly hold on to what matters--people who care for others not because it's their job but because it's who they are. Even in her condition, my wife recognized Allan and Sarah from visits long ago and connected with them instantly. Their compassion, attentiveness, and genuine kindness made her feel safe and loved. During her stay, she became friends not only with the entire staff but also with several residents. I started calling Sarah the "sweetheart lady of Madera Villa," and the title fits her perfectly. Madera Villa stands out as a place where warmth comes before profit and where every resident is treated like family. I cannot think of a better place for a loved one who needs care and community.

When my mom needed hospice care, we visited several places in the Bay Area before choosing Madera…read moreVilla. From the moment we stepped in, we knew it was the right place for her. The team at Madera Villa is incredibly caring, compassionate, and fully dedicated to their patients. They not only took exceptional care of my mother but also supported us as a family, making us feel truly at home. Their kindness and warmth provided comfort during an incredibly difficult time. We cannot imagine a better place for my mom to have spent her final days, and we will always be deeply grateful to the owner and the entire team at Madera Villa.