Belmont Village of San Jose is in a great location. Santana Row is (literally) next door. It's a a…read moreshort (a couple of blocks) walk to the Valley Fair mall. And the Winchester Mystery House is across the street. The food is really good, too. But that's not why I'm there. It's the people. The "pals" go out of their way volunteering to help you do whatever you're trying to do. They have a great nursing staff. The dining room staff too -- very accommodating. I've only needed maintenance a couple of times, but each time they've jumped on the problem and fixed it on the first try. And last -- but not least -- management is very accessible. This wasn't true at the last place I stayed, and it's no small thing.

If you are struggling with the difficult decision of moving a parent into assisted living or memory…read morecare, I cannot recommend Belmont Village San Jose enough. My brother and I were terrified that moving our mom from a different facility would worsen her dementia, but the exact opposite happened. From our very first interaction, Shelia was incredibly helpful with the initial tour, answering all our questions and easing our minds. Once Mom moved in, the care was seamless. Allyson (Memory Program Director) and Gilda (Director of Resident Care Services) are absolutely incredible. From day one, they made a genuine effort to learn everything about our mom's history and specific needs to help her settle in. The transformation has been unbelievable. Our mom was not willing to leave her room at another facility, but now she has genuine friends, eats in the dining room for all meals, and stays active. She loves her trips to the on-site salon, watching TV with her new friends, and going on outings like scenic drives and picnics in the Rose Garden. The nurses and PAL caregivers (Personal Assistants for Living) clearly have specialized training and truly know how to work with people with dementia. Every time I visit, the PALS always update me with heartwarming stories of what my mom has been doing. Not only has this move been life-changing for our mom, but it has brought a sense of calm to my brother and me. Knowing our mom is surrounded by such great care and love when we aren't there is priceless. Allyson is wonderful about keeping in touch--she even texts photos of our mom enjoying herself, which means the world to us. Communication at BVSJ is excellent, and they even offer family support groups led by the amazing Tami Anastasia, an Alzheimer's and dementia consultant. We've learned that not all assisted living and memory care facilities are the same--the heart and dedication of the staff at Belmont Village San Jose make all the difference.

My father has now lived at The Watermark for one year. During that time, the experience has been…read moreinconsistent--at times acceptable, and at other times deeply concerning. The cost of care is extremely high, and additional fees are added for things that should be basic. If a resident exceeds a certain number of medications, there is an extra charge simply to administer them--despite these being small, routine pills. If staff are asked to ensure a resident showers, that also results in additional charges. Housekeeping is supposed to be included, yet there have been multiple occasions when my father's bedding was not washed, leaving him sleeping in what I would consider unsanitary conditions. In addition, there are many times when I visit and the fronts of the cabinets are covered in greasy fingerprints, as if they have not been cleaned or wiped down in months. After his first year, his rent increased by over $300 per month. The increase is for no other reason than to get more money. Just because you can raise the rent doesn't mean that you should. He hasn't been given more care, he hasn't utilized any of the facilities on the grounds. In fact he sits in his room and just watches television all day. The food hasn't gotten better or worse, he hasn't gotten more care or less. So again a rental increase is not necessary. Compounding this issue, prior leadership sent me the rent increase letter that failed to include the discount he receives, making it appear as though the increase was nearly $1,500. This caused unnecessary alarm and confusion and further eroded trust. There have also been numerous occasions when I have specifically asked staff to please not allow my father to simply sit alone in his room in front of the television all day. Despite these requests, I have not seen any meaningful effort to engage him in the community or encourage participation in activities. This lack of social engagement is particularly concerning and directly impacts his quality of life specifically since he has dementia and Alzheimer's, social interaction is extremely important to help the disease progress less aggressively. Many of these issues stemmed from prior leadership, which I understand is no longer in place. I believe I can personally attest to at least one reason for the high staff turnover. On one occasion, I called and asked to speak with a specific leader. I was placed on hold, and when the receptionist returned, she said she was transferring me. When this leader picked up the phone, she answered with a curt and rude "what," as though she believed she was speaking to the receptionist rather than a family member. Speaking to staff--or anyone--in that manner is completely unacceptable. When I clarified who I was and why I was calling, her tone barely improved. The interaction was unprofessional and left a lasting impression. While the care staff themselves appear to want to do a good job, there have been serious lapses. One example was when my father complained of what was dismissed as a sunburn, when in reality he had a severe case of hives. He later ended up in the emergency room while traveling. When we returned from that trip, we found his bathroom had flooded. Rather than immediately sending someone to clean and sanitize his apartment, staff was told to offer to him in a model room for the night. This was an unacceptable solution. He had just returned from vacation here he was ill the entire time and wanted to rest in his own apartment--not be displaced. We were also informed that there was no maintenance staff on site at night, which is deeply concerning in a facility of this nature. It took an excessive amount of time for someone to come up and mop the floor, and even then, the area was not sanitized--only mopped--despite the fact that it involved toilet water. I have read many reviews stating that appearances can be deceiving, and unfortunately, that can be true. It is a beautiful new building. There has been significant staff turnover, which I believe was directly related to certain members of leadership who are no longer there. Overall, I am cautiously hopeful that with the leadership changes that have been made, things will improve. However, given the level of cost and the expectations that come with it, meaningful and consistent improvement is not optional--it is required.

amazing facility characterized by quality care, compassion and an extraordinary staff!…read more Best of all? the CUISINE! Chef Tony (formerly of the Ritz) offers and creates delicious menus every day! Watermark's dining room rivals that of the area's most popular restaurants!

We moved my mother into this facility about two months ago and she is thriving. She's fairly…read moreindependent so wasn't sure she wanted to move to such a facility, but we got a good vibe during our tour, thanks primarily to Lisa Koenig, Marketing Director. Lisa was well-informed, organized, extremely helpful, and full of joy! She ensured we saw a range of apartments and did an excellent job telling us about life at Oakmont. What I love about Oakmont is that my mom has eyes on her now, so I worry less about her day-to-day health and well-being (moving, eating, being safe) than I did when she lived at her previous apartment. She's made some friends already, attends mass, and is getting her hair done weekly. Thanks, Lisa, for making Oakmont so appealing! And to the rest of the staff there - all of them! - for being so warm and caring!

I have been very impressed by Sherry and her staff in the Memory Care unit. Our family member…read moremoved there and after almost 3 years of not speaking or engaging, she is talking and is quite engaged. The staff made a point of getting to know her before deciding how she should be cared for. The staff is very aware of safety and insured she get the proper equipment to best care for her. The staff has been very attentive not only to the resident but to the family as well. Thank you for the great care! We are impressed!

My family cannot say enough good things about Caring Hearts. The staff there is dedicated to…read morehelping the residents there live with dignity and a sense of belonging. Michelle makes it a practice to reach out to families with "Good news" and pictures that show everyday successes and small joys. Prior to going to live at Caring Hearts our mom lived at a much larger (And frankly much more expensive) care home. However the level of personal care and attention that she now receives has resulted in a substantially higher quality of life for her.

I wanted to write this review for Olivia and the staff at Caring Hearts. They are really dedicated…read moreteam and are doing amazing work. My father has been doing much much better under their care than in other places we've tried. The facilities are always clean, the workers are super attentive to my father's needs, and visiting hours are very flexible. Olivia has been very kind to my father and I throughout the entire process of getting him situated. Additionally, they offer a very reasonable rate for the level of care they provide. I cannot recommend Caring Hearts enough.

Due to a fall which caused 5 cracked ribs and a cracked elbow elbow I had to go from the hospital…read moreto this Assisted Living Facility to recuperate enough to go home. I was concerned at first because of the horror stories about some of these type of facilities. Staff was compassionate, attentive to my needs and very friendly. Two or three times a day they frequently checked on me to ensure that I was getting all that I required during my staff. If I ever need to go to Assisted Living again, l would ask my family to check to see if there is a bed available at BelleRose. I highly recommend this facility for anyone who needs care either on a temporarily or a permanent basis. Lori and her staff went well above what I excepted for a Assisted Living Facility. Kathy M.

We had to find a place for our mom when she could no longer remain at home. It was a very…read more frustrating process until we found Bellerose, the staff is genuinely caring about their residence. Always willing to help make the transition as easy as possible . Mom was in their care for five years and always felt it was like family, not only to her but to us, her family. It's not a huge facility which we loved and made my mother very comfortable. So anyone who has a loved one looking for a good place outside of their personal home, Bellerose would be my only choice . Can't say enough good things about them, they truly have caring ways .

Kimberley's Elder Kare Kottage took very good care of my Mom. The home is cozy and clean, and…read morealways smells of home-cooked meals. It reminds me of my childhood home, which is one of the reasons that I was drawn to it. My mom had a massive stroke 27 years ago, which left her paralyzed on one side of her body. I took care of her, managed her in-home care, and moved her to assisted living when the home care costs became both extraordinarily expensive and completely unreliable. When she was diagnosed with congestive heart failure, I moved her to Kimberley's. I checked out several other residential care homes for my Mom over the years, and many of them provide a menu of services. As your loved one deteriorates, they charge more and more for additional services. Kimberley's never did that; they gave us a flat rate, which was such a relief after so many years of paying extraordinarily high home care rates. My Mom had a challenging personality; she was not kind to her care providers. The staff at Kimberley always treated her with dignity and respect, and she was always kept clean and nicely groomed. My mom had her own room, so my family could spend quality time with her without being concerned about disturbing the other residents. All About Seniors' manager, Kendall, was compassionate, respectful, professional, and kind. He remained calm during very stressful situations with my mom and helped me navigate through the stages of her end-of-life care. After my Mother passed, he patiently explained move-out policies to me several times and sent me a detailed accounting with backup documentation. My mom was at Kimberly's for three years before she passed away. I spent many hours at her side. I am grateful that she had a warm and caring home to spend her final years. I am grateful to all of the staff at Kimberly's for the extraordinarily kind and compassionate care.

I moved my father here in January of 2025, and although I was anxious about the change, my only…read morewish is that I had done it sooner! The care staff are friendly, respectful and supportive. My Dad is receiving excellent care, providing such peace of mind for the entire family.

I cannot say enough good things about my experience with All About Seniors. They truly were a…read moregodsend for our family. My mothers health has been slowly deteriorating and her in home helper was no longer enough. She needed 24 hour care but did not want to be in 'hospital' setting. All About Seniors unique model of providing 24 hours care in a home, in a residential neighborhood, was exactly what we wanted but didn't even know existed. I received their information from a friend of a friend who had used their facilities for her mother. They came highly recommended and did not disappoint. My mother was there for about 20 months, August of 2022 through March of 2024, and she received excellent care the entire time. There was consistency with the on site staff and they were very nurturing and made us feel comfortable about our mothers care. Thank you, Kendall and the entire staff at All About Seniors.

My 93 year old loved one transitioned from Atria assisted living into AAS on Maria Wy, San José. We…read moremoved her in mid September 2020. So her time there was short.The house is in an excellent location for stores, freeways and expressways. At the same time it's tucked into a nice residential area. Given our loved one's fragile condition and increased episodes with various maladies her hospice nurse recommended a smaller residential setting. Hence we moved her into AAS which is a board & care home. There are 2 caregivers around the clock and a 3rd one who comes in at least 3 times a week. This was my first experience with this kind of facility. It was cozy and home like. I was very impressed with the caregivers They were attentive, caring and at the same time highly organized. The place was clean.. The executive director Kendall Hall was always available to talk and was on the ball with big and little things alike. He always kept abreast with Covid19 rules and regulations which included the ongoing changes. He provided us with detailed current information at each and every turn and did so in writing. He maintained regular and professional communication with the hospice nurses and my loved ones primary physician who was not a direct member of the hospice team.. This required yet another component of communication on his part. He arranged for the residents and caregivers to be provided the vaccine in a timely and convenient fashion. Everyone had completed the process by Feb. 11th. My loved one experienced heart failure on a Saturday and passed away 3 days later. Once again Kendall Hall was there before she died and afterwards when he learned she had passed. In fact he stayed with me and my deceased loved one until the cremation staff person came to pick her up. He comforted me with kind words of encouragement. He even helped me carry things to my car. Kendall always did his best to please and keep us at ease. That combined with the caregivers gave me confidence that my loved one was in a safe place, and in the best place for her final stage of life. My loved ones favorite meal at All About Seniors was breakfast . She boasted it was always excellent.

My aunt had come to live here almost two years ago, after experiencing some life changing…read moreillnesses. It was for us to see her in this condition, my cousin truly found a great place for my beloved aunt's final care. This place was very much like a home. Very clean and orderly. The staff was always welcoming and friendly, like family. I cannot express how much I appreciate their loving care. It's really nice to know that there are still heartfelt people in the world. Thank you all.

My mother stayed here for 3 1/2 years. The care was always excellent. She got personal attention…read morewithout fail. They interacted with her like she was their own mother. She liked the food. It was plain and simple, but that's what she wanted....no enchiladas! Everything was clean, floors, windows, bathrooms. The furniture was in good repair. The rooms were well-lighted...not dark and depressing like so many homes I viewed. The owners kept a close eye on what was happening, and made every attempt to make the residents happy. The neighborhood is quiet and well-groomed. From what I've seen, this place is way above average in all way.

The long term staff from Cynthia at the front desk, to Chona, Aidah,Jessica, Nikki, Angie and Clara…read moreare all wonderful. In addition the staff that cares for our mom on a daily basis show so much compassion and kindness my sister and I are grateful beyond words. Any time we ask a question or make a request on our mom's behalf it is answered in a positive and prompt manner. We are thankful for the great care she has received at WV and would highly recommend the facility. The Berti Sisters!

This is a long overdue update. In the time since my last review, my dad has passed away and my…read moremother who suffers from Alzheimer's is now a current resident at Westgate. In every circumstance, I have been so appreciative of the care my parents received at Westgate. Because of the care they showed to my father before his passing, I felt completely at ease entrusting my mom's care to them when the time came. The director, Aidah, knows every detail of what goes into each resident's care, and somehow also manages to remember little details about their loved ones too! She retained many of the same people even through Covid, so in some cases the same people who cared for my dad then are caring for my mom now! This speaks to the atmosphere and oversight at the facility. My mom had more complex needs than my dad, and without Angie I could never have put together all the pieces together to ensure those needs could be met. Lead nurse Jessica and her team let me know of every change to mom's health. And Clara in Activities is one of my mom's favorite people, never failing to make her smile. I could go on listing the various staff, but I say all this to say, that Westgate helps you to navigate the care your loved ones need in the least stressful way possible. Deciding to place a loved one in a care facility is never easy, but I'm so glad to partner with Westgate in doing so.