Due to a fall which caused 5 cracked ribs and a cracked elbow elbow I had to go from the hospital…read moreto this Assisted Living Facility to recuperate enough to go home. I was concerned at first because of the horror stories about some of these type of facilities. Staff was compassionate, attentive to my needs and very friendly. Two or three times a day they frequently checked on me to ensure that I was getting all that I required during my staff. If I ever need to go to Assisted Living again, l would ask my family to check to see if there is a bed available at BelleRose. I highly recommend this facility for anyone who needs care either on a temporarily or a permanent basis. Lori and her staff went well above what I excepted for a Assisted Living Facility. Kathy M.

We had to find a place for our mom when she could no longer remain at home. It was a very…read more frustrating process until we found Bellerose, the staff is genuinely caring about their residence. Always willing to help make the transition as easy as possible . Mom was in their care for five years and always felt it was like family, not only to her but to us, her family. It's not a huge facility which we loved and made my mother very comfortable. So anyone who has a loved one looking for a good place outside of their personal home, Bellerose would be my only choice . Can't say enough good things about them, they truly have caring ways .

Not happy at all the way my sister was treated by the head nurse and med techs here they deprived…read moreher if medications in several occasions and treated her badly . She was deemed a Problem by many staff members . Her transition from The Ridge which was also bad was hard for her. While they made accept ions for her it came to be that she had a mark on her back and this wasn't the place for her .

Don't be fooled by what they tell you when you visit the facility to consider putting your relative…read morein there. I have been in the facility since my husband checked in there on March 28th of last year and I spend every day with him. Between 5-7 hours. i know all the staff and all the residents. l. Lots of times not enough staff. i have often waited up to 2o minutes for my husband to get his dirty diapers changed. They would be busy changing someone else, and tell me they were coming after they finish with that particular resident. I would go back to the room and wait for at least 20 minutes for them to come and change him. 2. The food is not the same as the residents in the assisted living get in the downstairs dining room. . Often there is no juice, no fruit, they run out of napkins upstairs. There are no place mats on the tables. Often they run out of silverware and they give out plastic. The food is often lukewarm or really cold. I used to go behind the counter to the microwave to heat up his fruit. I was TOLD in no uncertain terms that I was not to go behind the counter and warm up his food. That I had to ask the staff to do it. There is mostly not enough staff to serve the food and warm up his plate. I have often assisted in serving the food and cleaning the tables if there is only one staff member working the floor. I have been told that is now allowed, so I have just stopped doing it, even when they are short hand 3. I have often brought people in wheelchairs out of the bathroom who were struggling to open the door and move their chair. When they see me moving the chairs into the room , they run and take it from me. 4. The bed never has a top sheet. i have asked them to put a top sheet on the bed, so that he doesn't have to live with the blankets in his face. they tell me they "made his bed". I go in there and tear it apart and start over with a top sheet, like you make your bed at home. 5. We have started to eat downstairs in the nice dining room. We also sit down there during the day, because it is nice and quiet. Upstairs they have 2 different TVs going all day with competing sound and often very loud. 6. There are all kinds of rules that I am not aware of until I break them unknowingly and I am told very rudely that this is not allowed. I ecawas sitting downstairs in the dining room by the kitchen. the kitchen has a bell to ring if you want something, it takes sometimes a long time for them to respond and you never know if the thing is working, because you can't always hear it. So I open the door and call in and ask for what I would like to have. I was told that I had to wait no matter how long it took for them to come to the door, or I would not be able to sit down there with him anymore. .. and not very kindly. I was almost in tears. I think they are intentionally harassing me when I come, so that I won't visit and interfere with them. I was so upset, I went home. 7. I gave some of the care staff gift certificates from Marshalls for 20 $each. Only 2 of the people to whom I gave the gifts thanked me. If I hadn't been thanked by one of them I would never have known the gifts had been given out. 8.He has been on hospice for months and if it had not been for them, I would have despaired in his care. 9. I have noticed some hostility from the staff when I make a request. Some of them are outride rude . I am sitting there with my husband at breakfast at 8 Am and one of the people walks in and doesn't say good morning, or hello. They have purposefully made a point of not greeting me. They greet Jack when they see him in the hall when i wheel hm around, but they ignore me like I am part of the landscape. I hate to ask them to do anything at all. l0. Since it is a closed facility you have to ask someone to let you out of the door. I sometimes have to wait because there is only one person watching the residents and they can't leave. The others are often on another floor. I have noticed that some staff is pulling back to back 8-l0 hour shifts.That is dangerous with elderly if you are tired. They are all overworked. I expect to get a blowback from this posting and more hostility, but everything posted here is true. some of the other relatives and I have talked and we have agreed on this situation.

When my parents first moved into an assisted living facility, my mother had recently started using…read morea wheelchair because of an accident, and my father was walking with a cane. As the year continued, they both began to need more care with their ADLs. My mom continued to be in the wheelchair (too afraid to walk on her own); my father started using a walker. The more they became dependent on caregivers, the more they were not happy with response times and assistance from staff from that facility. The apartment was not kept as clean as they wanted. My parents were left to themselves quite often. One time they said that "staff is great to families and visitors; but not to the residents." They felt as though no one listened to them, and the activities did not interest them. Then they moved to Belmont Village San Jose. What a difference! The facility is bright and clean! The facility is secure - everyone signs in and out. Parking is under the building. Staff was attentive to their needs. The meals were good. They were constantly supervised and supported without feeling as though they were being watched. My parents joined The Circle of Friends, which put them with other residents for structured activities throughout the day. Staff response times were better here than at the other facility. My mother, who was very quiet at the other facility, became more animated, made friends, and was not lonely. She looked happier. The one negativity for her was that she could not go outside on her own and walk around Santana Row. And there aren't enough caregivers to take residents outside all the time. My father, though, never quite adjusted to Belmont Village. I don't think it was Belmont Village itself; I think he never adjusted to living in assisted living and to accepting help from others. But he was constantly in pain and transferred from hospital to skilled nursing for months. Ultimately, he was put on hospice, and was able return to Belmont Village to be with my mom. He was able to see that his wife was being taken care of before he passed away in his sleep a few weeks later. My mother also became ill shortly after - and spent time in the hospital and in skilled nursing before returning to Belmont Village, this time in memory care. She passed away in her sleep a few weeks later. Communication between admin/staff and my family at Belmont Village was very good. Any change of condition was reported to us. Any questions we had - someone was there to answer the phone day or night. If we had a problem, it was fairly easy to set up a meeting with admin to discuss the issue. The staff said 'hello' to us whenever we visited the facility - and tried to get to know the relationships between all of us (children, grandchildren, siblings).

Belmont Village Review…read more I am 91 years old and have been a resident of Belmont Village for the past four years. Throughout my life, I have remained active and have been fortunate to enjoy many fulfilling experiences. As I approached retirement, I often imagined what it would be like to live in a fine hotel, where comfort, excellent service, and peace of mind were part of everyday life. I have achieved that goal. Belmont Village is professionally managed by a creative, compassionate, and dedicated staff who consistently strive to provide exceptional care and service to every resident. Their professionalism and genuine concern for our well-being are evident every day. The community is ideally located directly across from the Winchester Mystery House and adjacent to Santana Row, one of the Bay Area's premier shopping and dining destinations. Santana Row is beautifully maintained, secure, and offers an ever-changing variety of restaurants, shops, and community events that residents can easily enjoy. The dining experience at Belmont is another highlight. Chef-prepared meals are served three times each day by a courteous, well-trained staff in an attractive, spacious, and beautifully illuminated dining room. The quality of the food and the pleasant atmosphere make every meal enjoyable. Belmont Village offers a full continuum of care, including independent living, assisted living, skilled nursing support, and memory care. Fortunately, I remain in good overall health and am not experiencing any significant physical or cognitive limitations beyond what might reasonably be expected at my age. However, I recognize that health can change unexpectedly as we grow older. Knowing that additional care is readily available if and when I need it gives me tremendous peace of mind. After four years here, I truly believe I am in the right place at the right time. Belmont Village has given me not only a comfortable home, but also the confidence that my future needs will be met with dignity, compassion, and professionalism. I wholeheartedly recommend Belmont Village to anyone seeking an exceptional retirement community where quality of life, outstanding care, and personal respect are clearly top priorities.

My father has now lived at The Watermark for one year. During that time, the experience has been…read moreinconsistent--at times acceptable, and at other times deeply concerning. The cost of care is extremely high, and additional fees are added for things that should be basic. If a resident exceeds a certain number of medications, there is an extra charge simply to administer them--despite these being small, routine pills. If staff are asked to ensure a resident showers, that also results in additional charges. Housekeeping is supposed to be included, yet there have been multiple occasions when my father's bedding was not washed, leaving him sleeping in what I would consider unsanitary conditions. In addition, there are many times when I visit and the fronts of the cabinets are covered in greasy fingerprints, as if they have not been cleaned or wiped down in months. After his first year, his rent increased by over $300 per month. The increase is for no other reason than to get more money. Just because you can raise the rent doesn't mean that you should. He hasn't been given more care, he hasn't utilized any of the facilities on the grounds. In fact he sits in his room and just watches television all day. The food hasn't gotten better or worse, he hasn't gotten more care or less. So again a rental increase is not necessary. Compounding this issue, prior leadership sent me the rent increase letter that failed to include the discount he receives, making it appear as though the increase was nearly $1,500. This caused unnecessary alarm and confusion and further eroded trust. There have also been numerous occasions when I have specifically asked staff to please not allow my father to simply sit alone in his room in front of the television all day. Despite these requests, I have not seen any meaningful effort to engage him in the community or encourage participation in activities. This lack of social engagement is particularly concerning and directly impacts his quality of life specifically since he has dementia and Alzheimer's, social interaction is extremely important to help the disease progress less aggressively. Many of these issues stemmed from prior leadership, which I understand is no longer in place. I believe I can personally attest to at least one reason for the high staff turnover. On one occasion, I called and asked to speak with a specific leader. I was placed on hold, and when the receptionist returned, she said she was transferring me. When this leader picked up the phone, she answered with a curt and rude "what," as though she believed she was speaking to the receptionist rather than a family member. Speaking to staff--or anyone--in that manner is completely unacceptable. When I clarified who I was and why I was calling, her tone barely improved. The interaction was unprofessional and left a lasting impression. While the care staff themselves appear to want to do a good job, there have been serious lapses. One example was when my father complained of what was dismissed as a sunburn, when in reality he had a severe case of hives. He later ended up in the emergency room while traveling. When we returned from that trip, we found his bathroom had flooded. Rather than immediately sending someone to clean and sanitize his apartment, staff was told to offer to him in a model room for the night. This was an unacceptable solution. He had just returned from vacation here he was ill the entire time and wanted to rest in his own apartment--not be displaced. We were also informed that there was no maintenance staff on site at night, which is deeply concerning in a facility of this nature. It took an excessive amount of time for someone to come up and mop the floor, and even then, the area was not sanitized--only mopped--despite the fact that it involved toilet water. I have read many reviews stating that appearances can be deceiving, and unfortunately, that can be true. It is a beautiful new building. There has been significant staff turnover, which I believe was directly related to certain members of leadership who are no longer there. Overall, I am cautiously hopeful that with the leadership changes that have been made, things will improve. However, given the level of cost and the expectations that come with it, meaningful and consistent improvement is not optional--it is required.

Fabulous place. Only 1 year old. Many daily activities like chair exercises, crossword puzzle,…read more bingo. Food is really good. They will accommodate your needs. Lovely garden. You can bring your pets too. Can't go wrong with The Watermark. Employees are nice and very helpful. Very accommodating.

My dad is here at Oakmont San Jose, Leslie the person who gives my dad his meds is so nice and…read morekind! We appreciate her! Thank you Leslie Joann

We moved my mother into this facility about two months ago and she is thriving. She's fairly…read moreindependent so wasn't sure she wanted to move to such a facility, but we got a good vibe during our tour, thanks primarily to Lisa Koenig, Marketing Director. Lisa was well-informed, organized, extremely helpful, and full of joy! She ensured we saw a range of apartments and did an excellent job telling us about life at Oakmont. What I love about Oakmont is that my mom has eyes on her now, so I worry less about her day-to-day health and well-being (moving, eating, being safe) than I did when she lived at her previous apartment. She's made some friends already, attends mass, and is getting her hair done weekly. Thanks, Lisa, for making Oakmont so appealing! And to the rest of the staff there - all of them! - for being so warm and caring!

I found this facility warm, welcoming and most of all, CLEAN. the staff was courteous, professional…read moreand attentive to the needs of the residents. My family member is very comfortable and pleased with the level of care she's receiving.

From the owner: At Bonita Springs Senior Living, we provide compassionate, personalized care for seniors in a warm,…read moresafe, and home-like environment. Our focus is on enhancing quality of life through tailored support, 24/7 professional staff, engaging activities, and a true sense of community. Families trust us for dignified, dependable care—because your loved one deserves nothing less.

My family cannot say enough good things about Caring Hearts. The staff there is dedicated to…read morehelping the residents there live with dignity and a sense of belonging. Michelle makes it a practice to reach out to families with "Good news" and pictures that show everyday successes and small joys. Prior to going to live at Caring Hearts our mom lived at a much larger (And frankly much more expensive) care home. However the level of personal care and attention that she now receives has resulted in a substantially higher quality of life for her.

I wanted to write this review for Olivia and the staff at Caring Hearts. They are really dedicated…read moreteam and are doing amazing work. My father has been doing much much better under their care than in other places we've tried. The facilities are always clean, the workers are super attentive to my father's needs, and visiting hours are very flexible. Olivia has been very kind to my father and I throughout the entire process of getting him situated. Additionally, they offer a very reasonable rate for the level of care they provide. I cannot recommend Caring Hearts enough.

My aunt had come to live here almost two years ago, after experiencing some life changing…read moreillnesses. It was for us to see her in this condition, my cousin truly found a great place for my beloved aunt's final care. This place was very much like a home. Very clean and orderly. The staff was always welcoming and friendly, like family. I cannot express how much I appreciate their loving care. It's really nice to know that there are still heartfelt people in the world. Thank you all.

My mother stayed here for 3 1/2 years. The care was always excellent. She got personal attention…read morewithout fail. They interacted with her like she was their own mother. She liked the food. It was plain and simple, but that's what she wanted....no enchiladas! Everything was clean, floors, windows, bathrooms. The furniture was in good repair. The rooms were well-lighted...not dark and depressing like so many homes I viewed. The owners kept a close eye on what was happening, and made every attempt to make the residents happy. The neighborhood is quiet and well-groomed. From what I've seen, this place is way above average in all way.

My Dear Mother was cared for by Rose Garden Court. The staff treated her like family with caring…read moreand loving attention. I placed my Mother there after the great experience that we had with my Wife's Mother a few years ago. Both my Mother in Law and my Mother told my Wife and I just how wonderful the staff was and the food was delicious. Medicines were closely monitored and administered per Doctor directions. It was gratifying to know that my Mother was at a place that she was so well cared for! The owners live on site and are really lovely people! I highly recommend Rose Garden Court!

A more affordable option than the large Assisted Living Facilities. Not fancy but loving care. My…read moremother spent her last two years here. We were gratified with the care she received.