My mother lived at Allara Assisted Living. They failed to follow her legally documented DNR. Staff…read moreinitiated life-saving measures without verifying her status, despite her DNR being on file in her binder and the office being only five doors away. They did not check her records or ask the office to confirm before acting. I filed a formal complaint with the Department of Social Services, and it was found to be substantiated of both a Type A and Type B violation. This is public record and available on the DSS website. Additionally, neither my brother nor I were notified when my mother passed away. I learned of her death two hours later when a Sheriff answered her phone when I called, which was devastating. If you are considering Allara for a loved one who has a DNR, please ask detailed questions, confirm procedures, and make a clear plan to ensure their wishes are honored. https://www.ccld.dss.ca.gov/carefacilitysearch/FacDetail/361881134

Moving a loved one into an assisted living facility can be emotional and overwhelming, but our…read moreexperience could not have been more positive. From the moment we arrived, the staff went above and beyond to make my grandfather feel welcome and at home. They quite literally rolled out the red carpet for him such a thoughtful and touching gesture that made him feel like a VIP from day one! A special thank you to Brenda, who was nothing short of amazing throughout the entire process. Her warmth, patience, and genuine care made all the difference. She took the time to get to know my grandfather, answered all of our questions, and made sure every detail was handled with kindness and professionalism. Thanks to her, what could've been a stressful transition turned into a beautiful experience. We are so thankful to have found a place where my grandfather feels comfortable, respected and truly cared for. This facility gave our family peace of mind knowing he's in such good hands.

Our family was so grateful that we found this placement for our sweet mom. All of the staff…read moremembers were so kind and loving. My mom felt well-cared for and valued. She loved all of the meals as well! The home is very clean and in a beautiful, quiet neighborhood. I highly recommend Villa Living for your family member.

My father in law was a resident at Villa Living for the last few months of his life, and we could…read morenot be more grateful for the care he received. The owner and operator are wonderful people and easy to work with. All of the care givers are kind and caring. The house is always clean and beautifully maintained. The food they serve is fantastic. They were very accommodating to our large family coming in and out to visit. I would absolutely recommend Villa Living to anyone looking for a place for their loved one.

Choosing a memory care facility that provides the same love and attention you wish you could offer…read moreyour loved ones is incredibly challenging. After exploring several options in the Rancho Cucamonga area, we found the perfect fit for our sister Katherine at Cadence Senior Living. The team of experienced staff, including Ann, Cheryl, Natalie, Leyla, Kayla, and many others, exceeded our expectations. Their expertise in caring for dementia patients is remarkable. Katherine faced several challenges due to her dementia, but the staff handled each situation with exceptional patience every step of the way. They are genuinely caring, patient, and loving toward her. The environment is crucial for dementia patients, and I believed it would be especially important for Katherine. Cadence Senior Living is beautiful, featuring bright, airy hallways adorned with colorful paintings and a lovely outdoor patio for memory care patients. There is plenty of music for Katherine to enjoy, along with numerous activities for the residents to participate in. Ann Berry-Gallegos

The only reason for the 1 star, is to acknowledge the handful of caregivers that treated my mother…read morewith care and kindness. My mother was at Cadence for just over a year. The care, food and cleanliness would vacillate dramatically from week to week. The "med techs" handed out the medication, but were not capable of handling anything more serious. Upon responding to my mother's complaint that she could not catch her breath, the "med tech" said her room was too warm and opened a window. The next morning I took her to the ER and she was admitted to the hospital for a week. Her room (as well as several others) had frequent ant infestations. If the ants showed up after maintenance went home for the evening, you were on your own to buy spray and eradicate them. It was also quite unfortunate that the dead ants were never cleaned up after being sprayed, even though the rooms were "cleaned weekly". It was like having a dead ant boneyard throughout the apartment. The actions were always "reactive" and never "proactive". When she moved in, we did not test the stove to confirm it would work and when I went to cook her dinner, we discovered that the stove was not connected. Money was wasted on the food that was purchased and it was too late for her to get anything from the kitchen. It took several days to get the stove connected. Her thermostat did not work for the last month she stayed there (as well as several other residents) and was still not fixed well over a month after she left. She moved out in the middle of November, 2025 and we are still waiting for a $2000+ refund. I cannot reach anyone at the corporate office. When I reach out to the person who handles to finances at Cadence, I am unable to get contact information for anyone at the Cogir USA corporate office. Save your money and frustration and look elsewhere. We could not afford to move her out sooner or we most certainly would have.

The staff has been overwhelmingly amazing. They have been so patient with my mom. I love how they…read moreplan a lot of different activities for the residents and family members

We finally found a home for Dad, and it wasn't easy. Sunlit has been a blessing to Dad and our…read morefamily. When we first toured, we met Tirso, whose exceptional customer service and caring approach made us feel very comfortable. His honesty and transparency about the community, the services, and the straightforward pricing convinced us to choose Sunlit. During the first couple of weeks, Dad had some adjustments and settling-in issues. The staff called us to share their concerns but assured us they were there to support Dad and help him settle in successfully. Our father has been at Sunlit for a few months now. We are very pleased with the care Dad receives and the quality of his stay at Sunlit. He tells us he likes the staff, enjoys the food, and lives very comfortably. When we pick him up on weekends, he is happy, clean, and ready to go, and we appreciate the staff's flexibility in preparing him for our outings. The team at Sunlit is amazing, and we wanted to express our gratitude for their dedication. The upkeep of the community, the management, and all the team are greatly appreciated. It takes a village to run a community like this, and everyone on the team makes a difference. Thank you so much, Sunlit team.

The best staff , everyone really cares about the residents and always willing to go above and…read morebeyond as a team!

Caring and attentive staff - would definitely recommend this facility…read more My good friend had to move their recently and is very happy there

My parents lived in a wonderful assisted living facility but that place could not offer a higher…read morelevel of care that my parents needed. Through people in the know in the industry, I was led to Ivy Park and I'm so grateful. My parents moved to this caring, beautiful facility and are receiving what they need. Ivy Park has a higher number of aides and qualified people on staff who are attentive to their residents. They were and are very helpful as my parents settle in. They have lots of daily activities that my parents enjoy and they make sure my parents know about them and offer to assist them to the activities. The huge asset they offer is every resident is issued a pendant so residents can page for help 24/7. Aides arrive in a timely manner. If anyone is looking for an assisted living home for their loved ones, you will be very impressed with Ivy Park. Be sure to visit them in your search.

From the owner: Welcome to Ivy Park at Alta Loma. Nestled in the scenic foothills of the San Gabriel Mountains, Ivy…read morePark enjoys convenient access to several major freeways and is surrounded by breathtaking views. Ivy Park at Alta Loma offers fulfilling and flexible senior living with a range of services for every phase of retirement. From activities and outdoor spaces meant to nourish body and soul, to comprehensive assisted living and memory care for those who need it, the Ivy Park team is here to help our residents live their best lives. We'd love for you to come and visit!

I had an upcoming cataract surgery scheduled so I decided to call Visiting Angels in Upland since I…read morelive in Rancho Cucamonga. Bailey came to my residence to evaluate my needs. She helped me fill out the forms needed for setting up my file. I must say Bailey is a very positive representative for Visiting Angels, warm and friendly. We had a few laughs during the visit. Maria C was my caregiver scheduled for my surgery in Colton. She arrived on time and was very kind and attentive throughout the procedure and after. On the second day for my post-op appointment another Maria was scheduled. She also was kind and caring and a pleasure. She helped me with some household tasks and later took me to my appointment in Rancho Cucamonga. So if you are far from family and friends, or they are tied up with their own tasks, go ahead and hire Visiting Angels, who treat you like family.

The Upland Visiting Angels group is professional and reliable. They helped us when my mother was…read morereleased from the hospital and in need of a lot of care. The caretakers are kind, patient and very capable. Over the course of a few months, my mother improved and as her needs changed, the caregivers adapted. We're fortunate that she no longer needs this level of care but if that changes in the future, we will call on V.A. I highly recommend Visiting Angels. They will be there for you when you need them most.

Bella Maison is the newest Senior Living located in City of Upland. The owners are extremely…read moreprofessional. The facility are nicely interior, wonderful and bright, spacious backyard for family gatherings. The caregivers & staff are well-trained, caring and loving. Would recommend Bella Maison to all our friends that need a place for Mom!

I salute Bella Maison from the bottom of our heart for your kindness, Bella Maison is a five star…read morequality care . In which you can live to your fullest there are a range of services from private duty care to on call doctors . The staff is trusted and compassionate. I could not ask for a better facility.It is a blessing not only to the resident , but also to our family. Bella Maison helps you preserve your independent.