My mother lived at Allara Assisted Living. They failed to follow her legally documented DNR. Staff…read moreinitiated life-saving measures without verifying her status, despite her DNR being on file in her binder and the office being only five doors away. They did not check her records or ask the office to confirm before acting. I filed a formal complaint with the Department of Social Services, and it was found to be substantiated of both a Type A and Type B violation. This is public record and available on the DSS website. Additionally, neither my brother nor I were notified when my mother passed away. I learned of her death two hours later when a Sheriff answered her phone when I called, which was devastating. If you are considering Allara for a loved one who has a DNR, please ask detailed questions, confirm procedures, and make a clear plan to ensure their wishes are honored. https://www.ccld.dss.ca.gov/carefacilitysearch/FacDetail/361881134

Moving a loved one into an assisted living facility can be emotional and overwhelming, but our…read moreexperience could not have been more positive. From the moment we arrived, the staff went above and beyond to make my grandfather feel welcome and at home. They quite literally rolled out the red carpet for him such a thoughtful and touching gesture that made him feel like a VIP from day one! A special thank you to Brenda, who was nothing short of amazing throughout the entire process. Her warmth, patience, and genuine care made all the difference. She took the time to get to know my grandfather, answered all of our questions, and made sure every detail was handled with kindness and professionalism. Thanks to her, what could've been a stressful transition turned into a beautiful experience. We are so thankful to have found a place where my grandfather feels comfortable, respected and truly cared for. This facility gave our family peace of mind knowing he's in such good hands.

Just wanted to recognize Eric the maintenance man for Oakmont Senior Living in Upland,, He alway…read moregoes above and beyond..very caring and kind and does his job with a smile

My Brother had a stroke six months ago, we had him in two different assisted living homes. I am…read morepleased to say we finally found a place that from the minute we were welcomed it has exceeded all of our expectations. Reviews can only give you a snap shot of experiences. In the case of Oakmount of San Antonio Heights. We did the tour that really brought the Staff, Patients and facility into a light of excellence. The treatment that my Brother is receiving is far superior than the homes he was at. When he pushes his alarm they are there with smiles and concern in a way unmatched by other homes. The communication and knowledge of the staff from the receptionist, environmental Sys, Nurses, Kitchen staff, Grounds Keepers, and especially there highly qualified Maintenance staff who are incredibly prompt as was the case with Eric. We had just started moving in and i was extremely busy coordinating the move, when this young man offered to assist me with a TV that was coming the next day. And to my amazement he was there and had it hung in record time. Now i am a retired Engineer from three different hospitals and we couldn't have done that. So kudos to the Management for hiring well trained eager staff. The bottom line is check this place out and save time and protect your loved ones. Amazing Facility and staff. Brian Mullenix.

Working at Joystar Assisted Living has been one of the most rewarding experiences of my caregiving…read morecareer. From the moment you walk through the door, it feels like home. The residents are truly amazing, and the compassionate, dedicated staff create a warm and welcoming environment where everyone is treated like family. I can honestly say that my boss is one of the best supervisors I have had throughout my career. Their support, kindness, and commitment to both staff and residents make Joystar a wonderful place to work and grow professionally. One of the highlights of each day is Emily's authentic Chinese cooking. Her meals are absolutely superb and add an extra sense of comfort and care that makes this facility feel even more special. If I ever needed to find a place for my own loved ones, I would hope to find a home just like Joystar Assisted Living, with people who genuinely care, treat residents with dignity and respect, and go above and beyond every day. I am proud to be part of such an incredible team and grateful for the opportunity to care for such wonderful residents.

So grateful for Joystar! As soon as we moved our mom in 5 months ago, we were greeted with genuine…read morecare. Emily cooked authentic Chinese dishes and sang and danced with our mom to make the transition smoother, which was particularly difficult with her dementia. Mary always warms water to the temperature mom prefers and patiently blends food to keep her nourished. As mom's condition deteriorated, Jasmine checks on mom frequently and turns her to prevent bed sores. Jason is knowledgeable and leads with empathy. This team of caregivers and a super clean facility is rarely found and anyone looking for trusted comforting care would be fortunate to find an opening here

I must say for myself and any family having to make the tough decision to place your loved one in a…read morefacility because it became so overwhelming that it took a toll on your own physical and mental wellbeing then this is the place. I searched and visited many facilities prior to me choosing Mountain View Center. I visited them a couple times and was able to meet the Owner, Coordinators, the caretakers, the cook, all the helpers I just knew that they stood out far beyond any others I went to. First thing that stood out was how immaculate everything was and it smelled so fresh and clean. This was very important for me if my mom going to live here. They gave me a tour of facility and the living quarters where my mom would stay. She has her own bedroom whom she shares with a wonderful roommate. They were very careful about matching mom's roommate, so they carefully introduced my mom to a few ladies and we found the perfect one. My mom has been her for 3 years and she loves it. They even have a program where a bus picks up the residents that are able, to have fun filled days dancing, singing, doing crafts, then the bus brings them back. They are very involved with many onsite activities. They have lots of parties, holiday parties too, they bring in musicians/bands so they can dance and enjoy, bbqs, dress up..etc. I just had to share my experience with anyone looking for a place for mom or dad. Dementia again has impacted our family, my dear Auntie is suffering with this horrible disease now. I'm so grateful for Mountain View because I know my mom is, safe, well fed, well taken care of with bathing, clean clothes, clean room and bed. Thank you Mountain View

First and foremost I'd like to state that I was the former activities coordinator for this facility…read moreand loved my job ! I am not a disgruntled employee and won't be discredited by the owner of this facility. 1) This facility is an absolute death trap. You do not send your family member here to live and thrive you send them here to suffer andie. This facilities owner only cares about the financial bottom line and does not provide the care promised when you drop off your loved one 2) residents are routinely neglected and their personal hygiene is non existent ! They are not groomed daily, have their teeth brushed daily or bathed daily. Although they claim they are ! 3) the staff here has a true heart for the residents. They truly try to give the best care to them but when the owner and management does NOT provide the appropriate tools and necessities needed to provide the care expected even the best intentions fall short. 4) the building is old, dirty and unkempt. Mold, feces, bed bugs and trash riddles the floors of this facility. 5) the management and owner keep the truth from both authorities and families here. They give the run around for any question you might have of your loved ones and of any reports of negligence, abuse or violence in the facility. For further questions please refer to the police report files with the la county sheriffs department.

My uncle has been a resident here for about a year now, and what stands out most is how genuinely…read morecared for he is. The staff is thoughtful and attentive, and they actually take the time to know the residents, their routines, and their needs. That makes such a difference to our family. The administrator, Mike, is also incredibly kind and accessible 24/7. He's easy to talk to, listens, and you can tell he really cares about both the residents and their families. The facility also is always clean and well kept, and there's a warmth to the place that gives us real peace of mind. Would absolutely recommend.

Finding a good place for your parent is stressful, so I wanted to share our experience. My dad has…read morebeen living at La Verne Manor, and it's been such a blessing for our family. My dad isn't the easiest to get along with or care for so I know that La Verne Manor has their hands full. The staff has always been kind, patient, and genuinely caring with him. You can tell they treat the residents like people, not just another job. Alan is a great caregiver. He's always on shift when we visit and he's the best. Super friendly, efficient, and genuinely caring. Every time we visit, everyone is always friendly and takes the time to say hello. The facility is always clean, doesn't have that overwhelming "nursing home" feel or stinky smell, and my dad actually enjoys the food and he's super picky, which honestly surprised us. It's a huge relief knowing he's comfortable and being looked after because we're so busy with our own lives. Mike, the manager, has also been great to work with. Any time we've had a question, he's been easy to reach, always willing to help and I trust him with the decisions he makes for my dad. Sorry we bug you so much! It's never easy trusting someone else to care for a parent, but the team at La Verne Manor has made that decision a lot easier. We're thankful for the care my dad receives every day and truly appreciate everything the team does for him. Kudos to you guys!

The best staff , everyone really cares about the residents and always willing to go above and…read morebeyond as a team!

Caring and attentive staff - would definitely recommend this facility…read more My good friend had to move their recently and is very happy there

Ever since they replaced previous chef meals have gone downhill. The new chef has no idea how to…read moremake healthy meals for the seniors. Seems like he must of worked at a prison yard or something. So disappointing to see every time I visit. They should lower the cost of living here based on the very low quality of meals served.

Placement of our love ones to a residential care facility is not easy at all. It can be very hard…read morefor both the parent(s) being transferred and the children placing them especially emotionally. The environment, food, and care all comes into play when making this kind of decision. It makes a huge difference to know the kind of place and the people taking care of our family. Aqua Ridge Senior Living is the place where you will feel at peace knowing your family is well taken cared of, has great food, and lives in an environment that is clean, and smells great which tells you the kind of care you get is above average. You should tour this place.

They can be trusted to take good care of your loved ones. Xxxxxx. Xxxxxxxxxxxxx xxxxread more

Zero stars My mother, who has dementia, lived here from…read moreJanuary 2024 until September 2026. My father, who did not have dementia, lived with my mother in the same room, until he died in August 2024. Robert Jankini was the supervisor at the time and was a wonderful caring person. He was replaced by Subashsani Kumar. After this the place went downhill. Do not send your loved one to Terraces! Subashsani acts likes she cares about the residents but she does NOT! She blames all problematic issues on the owners, Agemark, and does nothing to support residents. Robert was a constant visible presence around the residents but Subi shows up for photo ops and robs you blind while blaming all the nickel and dime-ing on the Agemark corporation. My sister and I found a board and care nearby in Chino that was $2000 per month cheaper and takes excellent care of my mother. We moved my mom on September 26th and Subi forced us to pay for 11 days more rent after my mom moved out, when my mom was no longer a resident, since we gave 30 days notice on September 9th. A few weeks before my mom was moved, I was attacked by a resident trying to escape down the elevator. She grabbed my arm, threw me against the wall and tried to punch me! She was angered by me not letting her get on the elevator! There is not enough staff to monitor residents! This attacker was eventually moved to the first floor but when the attack was reported, the staff member in the common room was scrolling on their phone. I beg you to not let your loved one be demoralized by this place