I am updating my one star review of The Villa with comments (having technical issues).
I stopped by this establishment earlier today (8/6/15) looking for sneakers for my son. Sadly, I will not be patronizing this business due to the extremely rude service (or lack of) and disinterested staff.
Upon entering the store I inquired about the location of the childrens shoes. One of the employees directed me to the back of the store. After spending several minutes browsing shoes with my little ones in tow NOT ONE of the THREE female employees offered assistance. Two of the sales associates were literally two to three feet away from me. Apparently, the one closest was the manager! I mean she was a couple of arms length away from me and definitely within earshot when my son and I decided on a pair for him to try on. A couple of things, it was the middle of the day, store was completely empty of customers and the employees were folding clothes and doing other inventory related activities.
So, I call out while holding the shoe and ask if we "could we see this shoe"? The manager to my left never even glances over. The employee facing us folding clothes briefly looks up at us and then looks back down and continues to fold. I don't know what the third female employee does. But, it was certainly not an offer of assistance. I ask if anyone is working the sales floor. But, then I decide why should I beg someone for assistance to SPEND money in their establishment. On my way out I inquire about the manager and that is one of the employees points at the woman who had been standing closest to me! I believe her name might have been Tasha? I express my disappointment with the services and treatment I had experienced. She barely acknowledged my concerns and dryly says well "what do you want". Well, I never...
I promptly took my son to the Foot Locker about six blocks north and to New Balance a few blocks south where I purchased a pair of sneakers for him (will try to attach pic) from each store. The messed up thing is that my husband recommended this store as it was where my MIL purchased not one but two pair of Air Jordan shoes for my kids two months earlier. I don't even believe in spending that kind of money on sneaks for little kids! Anyway, I digress.
Sorry for any typos, on my phone with kids crawling all over me, lol. read more