The office staff refused to schedule an appointment even though I have serious dental issues unless full pre-payment of $370 is paid. I was a previous patient, in good standing, at this dentist's office in 2017. The office manager, Tanya stated I am a new patient now and I would be required to pay in full for a complete diagnostic exam before an appointment can be made. They kept mentioning that I haven't been there in 5 years but this is not true. Due to the pandemic they were closed most of 2020. I think they were trying to establish a cutoff time for previous patients. Due to the recent snowstorm cancellations and the ongoing pandemic I expressed my concerns with pre-paying in full. This office has delays in appointments and will most likely reschedule my appointment due to weather conditions, etc. This new policy of payment in full before scheduling patients is not listed on their updated website and is not required for their other patients. On my previous multiple visits in 2017, I did not have to pre-pay in advance. I was told this is a new policy and if I do not agree, I should go somewhere else for my dental surgery. I believe this new policy is discriminatory against patients who do not frequent the office. My friend is a patient at this office and was not asked to prepay for a diagnostic exam. I cannot believe that a dental office would refuse to see a patient with immediate dental concerns. read more