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    Auto window repair

    Auto windshield repair

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    4 months ago

    Thank you so much for the work -- everything was done very quickly, neatly, and with great quality. I'm very satisfied.

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    CARSTAR Okotoks

    CARSTAR Okotoks

    (1 review)

    I have a 2013 Murano and we had a small fender bender in the parking lot of a mall and therefore…read moreneeded to get it replaced. I got a quote and I decided to not go through insurance. The appointment was set for Monday the 6th of Feb. I was told the repair would take 3-5 days and that I would be kept informed as to the progress. I never received any call or update. On Thursday the 9th of Feb I went to the body shop to inquire about the repair and was told that the vehicle had just gone in for painting and would not be ready until the following Monday or Tuesday. On Monday morning the 13th of Feb. I called the body shop to inquire about my vehicle and was told it was ready but had to be detailed and I would get a call when it was ready for pickup. I didn't get any call and at 4:30 that day I again went to the place to find out what was happening. I was then informed the vehicle was ready and I paid the bill and got my vehicle. If I had not gone to the place I would not have gotten the vehicle til the next day and it would have cost me another day of rental. The repair was done very well and the vehicle was returned clean. What I was not pleased about was the lack of communication and the poor scheduling which cost me an extra 3-4 days on my rental cost. No insurance company would put up with 8 days of rental cost for a job that should take 3 days. So I feel I was penalized because I didn't go through insurance. I don't understand why I had to bring in the vehicle on Monday when it couldn't be scheduled to be painted until Thursday and the vehicle sat for 3 days with nothing being done on it. I was told when I picked up the vehicle that the time estimate was "not an exact Science", but from what I experienced better management and coordination would have allowed them to be within their estimate and would have saved me the cost of rental. The attitude that I experienced was they did not care!

    From the owner: CARSTAR is North America's largest franchise network of independently owned and operated collision…read morerepair facilities with more than 700 locations in 35 states and 10 Canadian provinces. CARSTAR specializes in auto body repair,auto glass repair,and collision repair. We're experts in taking care of your car and pride ourselves on our impeccable service! Come visit your local CARSTAR for all your auto repair needs.

    Vigilant1 - windshieldinstallrepair - Updated July 2026

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