Dr. Navid Mostofi at Vienna Neurology, is a very nice, experienced, respectful, and a doctor who won't prescribe any medications for no reason. I've been to doctors who prescribe medications either for business purposes, or just because it's their style. I have been his patient since 2012 and will be, for as long as possible. However, the customer service and his assistants are so unprofessional and rude. There were 2 ladies who were working before, and were so kind and respectful. Also, communication was easy with them. It is about 6 months or so, that those ladies had left, and instead there are two new ladies (one nurse, and other is an assistant) and a gentleman working as front desk as an assistant.That gentleman named Amir, is very nice and respectful, but the two ladies are very unprofessional, and have no respect for people/patients. Whenever I call, and either of these ladies answer the phone, after 30 seconds talking, they say, we are busy and they hang up. I deserve a minute or two to talk per month, if I call. As a patient I pay $30 copay, and of course my insurance pays a high amount as well. There are other expenses, which I pay extra cash, and as a customer/patient, they don't have time for more than 30 seconds! I had a form to be filled and I paid $50 to be faxed, but they failed to fax for 3 times. I called to confirm and they confirmed it has been faxed, but wasn't and I had to beg. I bring up few examples here. Once I was there with my wife, and an older lady walked in, and went to the front desk. One of these ladies who was there, told her, "go sit, until I call you", in a rude tone. she could say, "please", or respect her as a customer. There was another older man and his wife in waiting area, who started talking to me, complaining about same matter. we were talking about filing a complaint, so he told me, if I posted the complaint, I call him just to let him knkow. I also have a friend of mine who goes there, and he had the same experience. I hope Dr. Mostofi reads this note, and either have them trained with customer service level in US, or have someone who can respect people. read more