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    Vienna Neurology

    4.0 (4 reviews)
    Closed 8:30 am - 4:30 pm

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    8 years ago

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    Neurology Center of Fairfax - Waiting room

    Neurology Center of Fairfax

    2.0(143 reviews)
    2.7 mi

    Caring compassionate physicians! I'm sure I took over my…read moreallowed time, so sorry for patients who had to wait, but you would never have guessed that by the unrushed and thorough appt! I have had so many neurologic exams in the past and most were rushed and documented incorrectly. Not at Neurology Center of Fairfax! Every exam is thoughtful and often repeated if necessary. I drive up to 2 hours each way which is very painful since I have to hold most of my meds but I will endure the shooting pain without complaint for the personalized care that I receive at each visit! Esp thanks to Dr Cho for going above and beyond to speak with colleagues in my acute crises. And To Dr Kurtzke that made room for me bright and early after a holiday weekend.

    AT Part 2... I was…read morethen told the next available appointment would again be 4-5 months away, meaning I would end up waiting almost a full year just to be seen as a new patient. I reluctantly agreed to reschedule because I had already waited so long. But then the receptionist informed me that I now owed a $150 cancellation fee and that the appointment could not be rescheduled until I resolved the outstanding balance and spoke with a supervisor. The amount of time I spent on the phone trying to reach someone is a completely separate issue. Every time I called, it took hours just to speak with anyone. I was honestly shocked. Nothing I explained seemed to matter - not the positive COVID diagnosis, not the voicemail records, not the fact that I attempted to cancel in advance, and not the fact that I was never informed about this fee when I specifically asked about it during scheduling. The matter was then sent to the billing department, where I spoke multiple times with Cintzia, the billing manager. She was extremely rude, dismissive, and completely unwilling to consider any explanation or evidence. Honestly, people with that kind of attitude should not be working in positions that involve dealing with customers. Her attitude was essentially: "I see the numbers in the system, and you need to pay." It felt like nothing outside of their internal notes mattered, regardless of what actually happened. It did not matter that I was not even an established patient yet, that I had waited almost 5 months already. According to her, this was simply "office policy." What bothered me most was the complete lack of professionalism, empathy, accountability, and common sense with "Cintzia". It felt very clear that the office staff and billing department simply protected each other regardless of what actually happened. From my experience, even if there is a mistake or misinformation from the front desk, they will deny responsibility, deny receiving calls or voicemails, and continue pursuing the charge anyway. The balance also remained on my account for years without meaningful communication. "Customer service?" Honestly, there was none. During one of my last conversations with Cintzia, I was told that they do not use corporate email for customer care resolutions and that any dispute would need to be handled through physical letters. After 13 years living in the United States, I have never experienced anything this disorganized, unprofessional, and hostile from a medical office. Ironically, after this happened, I started reading the online reviews for this center - and suddenly my experience made perfect sense. And thank God I'm not their patient. I ended up finding an amazing neurology center with wonderful doctors instead. If you have a chance to make an appointment somewhere else, do it. Otherwise, there is a very high chance you may end up trapped in the same endless loop with the "final boss," Cintzia, without any real resolution.

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    Neurology Center of Fairfax - November 2024 Exam table

    November 2024 Exam table

    Neurology Center of Fairfax - Waiting room

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    Vienna Neurology - neurologist - Updated May 2026

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