I've had an unsettling experience with Video Playground in the
Mt Greenwood neighborhood. It's not so much with the work they did converting a variety of different media to DVD, that was complected in an ok to excellent manner. It was with an employee there, the daughter of the owners. Her name is Kristen. I had 3 situations where I dealt with her initially: my inquiry, the drop off of the media and the pick-up\payment. Each time Kristen was great, delightful! I couldn't have been happier and began touting this place to everyone. On the 3rd occasion when I picked up the finished product she cheerfully explained that if anything was wrong like I wanted to change the music or anything else, please let them know and they would fix it. They wanted a happy customer. Now, when i took her up on that - I needed to change the background music on one of the DVDs and inquired as to why many of the pictures on another DVD were "backwards," she turned from Dr Jekyl to Mrs Hyde! She was blunt, short and downright rude. In a voice dripping with attitude and sarcasm; "Backward?, BACKWARDS!? No one's EVER said that! You're the first one! Whaddaya mean backwards!?" I was so taken back that I actually asked her if something or someone had upset her that day as to explain why she was reacting like this. "NO" she repeated. I told her I would take that DVD back home and review it again. I have since figured out the obvious; this DVD was made from several carousel slide cartidges and they were simply in the carousel backwards. I certainly don't expect them to figure them out one at a time. I did ask her to please change the music background on the other DVD I was dropping off. She said, again with the same tone, that this music is what they usually put on these family DVDs and that everyone else likes it. Repeating, everyone else likes it. I've NEVER had a problem before! She was just as rude when I picked up the corrected DVD the other day.
This was a $400+ order. I don't know what I said or did to justify this behavior. I just got 2 huge boxes of family tapes from my sister in law that will need processing also and represents at least $1,000 more in business.
I've met the parents who also do the work on premises and they are sweethearts. Kristen's behavior is beyond my comprehension but they will never get my business again! read more