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Victory Pie Company, Mount Ida

4.0 (1 review)
Closed • 10:00 am - 4:00 pm

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2 years ago

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Kollective Coffee + Tea - Mayan Mocha was amazing!

Kollective Coffee + Tea

4.3(456 reviews)
33.0 mi
•$$

delicious vegan options Cute cafe…read more Would come here again thanks for supporting the vegans!!!

We've been to Kollective multiple times before and specifically came back because we loved our…read moredrinks the last time. We drove all the way from Little Rock to Hot Springs to celebrate my birthday, and I wanted to start my day by coming here for coffee. I understand it's busy. The line was long, but we stood in it like everyone else, waited our turn, and were about to spend $51 on coffee and breakfast for our family. Unfortunately, the gentleman taking orders (mustache and piercing in between the eyes) acted as though we were the greatest inconvenience in the world. As we were deciding what everyone wanted and placing our order, he was visibly irritated, sighing and looking like he was holding back an eye roll whenever we spoke to him. I initially wondered if I was reading too much into his demeanor, but as soon as we walked away, both my husband and my 12-year-old independently commented on his attitude and how uncomfortable the interaction was. When even a 12-year-old notices how annoyed an employee seems to be by customers simply ordering, there's a problem. I don't expect someone working a busy counter to be bubbly or put on a performance for me. But basic friendliness--or at minimum, not making customers feel like a burden for ordering--is a pretty reasonable expectation. If someone dislikes interacting with customers that much, having him be the person taking orders seems like an odd choice. Even worse, the coffee I had specifically been looking forward to wasn't nearly as good as it was the last time we visited. This time it tasted noticeably less rich and almost watered down. My husband did enjoy his matcha, but between the quality of my drink, spending $51 on our order, and being made to feel like an inconvenience simply for placing it, the entire experience was incredibly disappointing--especially as the start of my birthday. We came in genuinely excited to return because we'd had such a good experience here before. Unfortunately, we left feeling like we probably won't be back. -I got a raspberry-rose latte (meh) -Husband got an iced matcha latte (Loved it) -Daughter had a grilled cheese sandwich (she said it was fine, not the best) -Banana bread slice and pumpkin bread slice. Those were pretty good

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Kollective Coffee + Tea - Menu

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Kollective Coffee + Tea
Kollective Coffee + Tea - Iced Latte

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Iced Latte

Victory Pie Company, Mount Ida - bakeries - Updated October 2026

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