1. Victory Heating & Cooling

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Roseburg, OR

Victory Heating & Cooling

5.0 (1 review)
Open • Open 24 hours

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11 months ago

was great on help and price answered all questions .i will use them again very happy with there work

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My repair turned out to be more difficult than they initially thought. The guy came out, the…read morefurnace seemed to be working and they charged me for a simple service call. Next day, it quit so he came again, did more stuff and again it seemed to be fine but no additional charge. Sadly, it quit AGAIN on the next day, Saturday, so they sent an additional technician on Sunday. He spent over 2 hours, did a lot more work, and again, NO CHARGE. It's a really complex machine so I can't fault them for missing something but it's the fabulous way they treated me overall that makes them great. BTW, I was burning the very last firewood as the guy left on Sunday. It's been running perfectly now for almost a month and I don't expect any more trouble.

MY HEAT WENT OUT . . . and since I had a good working wood insert in the fireplace, I wasn't…read morefeeling a lot of pressure. The technician came out in a few days and fixed it, but the furnace wasn't cooperating. It ran fine until he had driven out of sight and stopped. He came back and again while he was there, it worked. AGAIN, that evening it quit. Finally, as I had gone through 1/2 a cord of firewood, another technician came out on a Sunday and spent a lot longer, did a lot more "stuff" and now it's working great. They charged me for the first call, a fair price. The second and third call, there was no charge. I actually feel as if I owe them something for all the extra effort they put into to see that we were comfortable. Had they not come out when they did, I would have really been scrambling to find wood on a weekend.

Victory Heating & Cooling - hvac - Updated October 2026

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