They were very clean and professional. They assessed the…read moresituation and offered several solutions. We chose the one that fit our needs and they performed the work in a timely manner.

Easy to make an appointment, they called ahead when the two person crew was on the way, showed up…read moreon time, and didn't try to sell me needless services. I would definitely consider them first when I need chimney work done.

I should have read the reviews before hiring them to clean and inspect my fireplace. After the…read moreinspection, the information and how it was presented was a bit unusual. So I read the reviews. Then I hired a different company, that was certified, to reinspect the fireplace and he told me an entirely different story. He had evidence to back up his findings and said it was repairable. The man from OTC&FS just wanted to sell me a new unit. I would not recommend this company to anyone.

I can't believe this company is even still in business. Just do a simple google search of their…read morereviews. They installed the wrong fireplace in my new house and now won't take responsibility for it. Do yourself a favor and go ahead and call someone in Louisville.

Excellent service provided by Zander. He was knowledgeable and courteous and we will use them in…read morethe future should the need arise. He cleaned our fireplace insert and replaced the pilot light. Highly recommend!

My god I can't warn you enough about the fraudulent sales tactics, lack of professionalism, and…read moreextreme poor quality of work. Too bad I didn't read more about this compan. Begins with there are numerous bad reviews from the better business bureau, Angie's list, along with several other sites or check with the credit card companies as to their standing. They broke my pellet stove promised to come back the following week and after a dozen calls, I've just given up. I was ripped off for 400 bucks. #StayClearOfThem

One of the best in the business. We were looking for fireplace doors but all we kept finding was…read morecheap ones that looked horrible. We finally found Hearth Craft and came in to their showroom. Their stuff is crafted to perfection and we were able to customize our finish and style to our exact liking. Highly recommend them for your quality custom fireplace doors. Oh, and of course their service is top notch!

Prices were out of this world expensive! The tech showed up and sat in his van for the bulk of the…read moreappointment. Would not consider to do business with.

When we bought our home we were informed by the seller that the chimney was "inoperable", and at…read moreleast needed a missing damper replaced, so we contacted a couple of companies to get estimates of repair needs and cost. While another, more high-tech company was thorough in examining our chimney, etc. (an examination which cost us over $100) and came in with a repair estimate of roughly $7000, Crestwood examined our chimney thoroughly, explained what Kentucky standards were, and what needed to be done to make our chimney both safe and operable. Total repairs, including the new damper, came to less than $700. He was kind, efficient, masked and knowledgable, and now we have a working fireplace for when the seasons turn cold.

Visited the store 2 weeks ago and dealt with a very helpful and knowledgble Vicki and selected an…read moreinsert. While there is said i was ready to pull the trigger on placing my order as soon as I could compare prices. A company rep came to the house within a day to verify the dimensions, all was good. Waited for 2 days for Vicki to send a quote, but nothing. I called her and she said they were busy but would send a quote that afternoon, been a week and a half and still waiting, received nothing and I gave up, obviously doesn't want or need my business. Placed my order with another stove company three days later and expecting my new stove on Wednesday next week. The rep from Hillside Fireplace in Mt Washington returned my call and came out that same day and we had a quote. Wood stove insert ordered. After reading many other reviews about this company and we all having the same complaint. Not only losing Over $7000 order from us and others and bad reviews.

My fireplace remote would no longer sync with the box. The fireplace also needed cleaning. I…read morecalled and was given an appointment. Truell and Jensen were here exactly on time. They figured out what was wrong and took care of the problem. They cleaned the fireplace pieces and put new embers in. It looks and works great, and the charge was reasonable. Both of these gentlemen were so very nice and told me exactly what they were doing. It was a pleasant experience, and Jensen loved my dog Oliver. Judy Nesbit

From requesting an inspection with Chimney Chaps to signing off for the encounter, everything In…read moreour interaction was simply terrific. Nice people to work with, easygoing, congenial and professional. They kept us in the comm loop, arrived On-Time, thoroughly educated me about my new task of operating a fireplace, & provided typed instructions for us to have. We never had a fireplace and have needed an inspection to allow us to begin using it. The 2 chimney specialists tested and demonstrated how it works, confirming the condition of chimney and gas heater are fine for use.. All things they did were needed and appreciated by us; our money and time were well-spent with Chimney Chaps!

Changing my 120 year old woodburning fireplace to gas was a necessity but still a project that made…read moreme anxious. Chimney Chaps were referred to me from where I bough the logs. I found them to be helpful,honest and never late. I felt ,they cared about my property. courteous and they were on time and cleaned up after themselves. I will be glad to give them a recommendation any time.