Will helps us out in a pinch once again!…read more Coming off of a difficult week with one of our kids being in the hospital, we discovered our basement a/c no longer worked. We called Will, and he made time to come out the next evening. He was able to easily diagnose the problem as a blown capacitor and fixed it at a very reasonable price. We were up and running with a working a/c that same night! Will also remembered some of our other ongoing needs, with another aging a/c on our house and issues with our duplex rental. He is so knowledgeable and truthful when he talks to us about options. Having used his services many times, we trust him when he says if something is an easy fix or needing something more expensive. He is the service pro everyone should have saved in their phone. So lucky to have found him!

Will is, without a doubt, the kindest, most honest, and most patient person I've ever done business…read morewith for home repairs. From the very beginning, he took the time to listen, answer my questions thoroughly, and explain things that no other company took the time to explain. Last summer, I was told I needed to replace my HVAC system before this summer because it uses R-22. Naturally, that was stressful and felt like a huge unexpected expense. When Will came out, he carefully inspected the system and then walked me through the facts. He explained that as long as the unit is working properly, there's no need to replace it just because it uses R-22. He also clarified that refrigerant doesn't need to be added unless there's a leak (contrary to what I had previously been told about it needing regular refills). At no point did he try to upsell me or pressure me into replacing something that still works. Instead, he focused on what was actually necessary and in my best interest. That level of integrity is rare and incredibly appreciated. It's clear he genuinely cares about his customers and values doing the right thing over making a quick sale. I truly can't recommend him highly enough and will absolutely continue to use and refer him in the future.

Excellent service! We have a new HVAC company and it's these folks. Luke was on time, professional…read moreand knows what he's doing. Very fair prices and an overall great experience. Highly recommend!

This is probably one of the best heating and cooling companies around. My furnace went out sometime…read morevery early on 1/20/19 at 4. I woke up around 6 am freezing cold. Called around to a few places and nobody could get to us until later in the afternoon. Monroe was able to come in bright and early at 9am. The technician was right on time and promptly got to work. After a few repairs our furnace was back up and running. Pricing was pretty fair, especially for a the quick service. I would definitely recommend calling them first.

I work full time in my garage and have gone between a seasonal fan and space heater for years. I…read morewasn't even aware of a mini split option, but after having the benefits explained I knew it was something I needed! Justin and Nick had a unit installed in my garage in one day and have been available to answer any questions I've had since then. The cost and customer service can't be beat!

From the owner: We’re the Henry Brothers, a local HVAC team that specializes in mini-splits but also handles…read moretraditional heating and cooling. We started our business to make pricing and service clear, transparent, and easy for everyone to understand.

They have helped me out at my restaurant a few times. Each time, prompt courteous service, fair…read morepricing.

I had a tech come to our house about replacing a toilet flange. The current one was cracked. I had…read morealready removed the toilet and wax seal so it was easy for the tech to inspect the issue. After inspecting the issue for a full 30 seconds I was told the only way to deal with the issue was to jackhammer up the concrete and essential destroy the bathroom. I immediately said no. What he didn't know is I knew how to do the work, it wasn't that difficult. I only called because I didn't want to do it myself. Well an hour later and a trip to he parts store I installed the new flange. Will not be calling Greenwell for any kind of service in the future, and I will be spreading the word of the poor service. Also the tech sat in his van for an additional 45 minutes after he exited the home. A little odd, stealing time maybe? Also green Mohawk? Maybe repping the GREENwell brand but a little unprofessional if you ask me. Drexler will be my choice in the future.

This is a good company to work with. The first call to schedule was with a friendly co-owner. Troy…read morewho came to do the dryer vent cleaning continued the positive experience. He was clear what he was doing, offered before and after pics demonstrated the positive work. I recommend this company!

I was given before, and after pictures of the work done, educated on the fact that my brand new…read moreroof still included a dryer vent mesh that should've been taken off over the dryer vent itself and he fixed that and they have the tools to show their technical know how. And he was really friendly. As far as value goes, sometimes you get what you pay for, but the cost of the service that I received was $249 for Clark County Indiana residence. I thought that was very worth it.

While I was initially so impressed with Elite, one month later, I can say my opinion has changed…read more My furnace unit went out a month ago and upon calling Elite, they immediately scheduled a visit and within 24 hours, I had a brand new unit installed. Now, as I sit at my house to go make my first payment for the unit, my fan is not turning on. We call Elite and they let us know that even though we just purchased a new unit a month ago, their labor is not free and we must pay $120 if we want someone to come out this evening. Buyer beware of the service bait and switch!

I wish I could give this company 0 stars. So, in 2018 I purchased a new AC unit (mine went…read morecompletely out) from them with a 10 year warranty. A few years later during one of the maintenance checks, the technician informed me I must purchase a $1,000 LED light for my HVAC system, otherwise my warranty will be voided? What? I bought it anyway, because I have bad allergies, my job installed something similar and the air quality increased. But, that's not the point. Me not purchasing a new component after the installation YEARS LATER should not have any bearing on the warranty. The reason I am writing this review so late is because I moved so, I am not worried about shady practices from them anymore. But I would 100% stay away from Elite Heating and air if I were you.

I have used their annual service agreement and have been pleased with their approach to customer…read moreservice. Always on time. Call to let you they are heading your way. Any questions i have are answered so that any lay person knows and can understand. I highly recommend. A + for my is dealing with a Veteran owned business.

I won't waste my time with a drawn out review. Just going to say this company is rude,racist, and…read moreunprofessional. To be apart of habitat homes and hear employees talk so low of the organization is appalling. And much more. Avoid if you are in the west especially.

Super grateful for the affordable and professional inspection and house vent duct cleanings, we've…read morehad last 2 yrs. The tech identified a gas leak near our furnace. When LG&E tech came by 2nd time, even after repairs, a whole new gas pipe with multiple connectors changed, there was STILL a gas leak. In all ~4 gas leaks identified. YIKES! We hadn't noticed a smell or anything! Very grateful for the safety pickup from a "routine" but very value and safety-added HVAC service w/ duct cleaning. Thank you for keeping my family safer! Appreciative of all your help!

UPDATE: I had another company come out from Oldham County, I had a misfire. with a simple fix they…read morefixed my issue and said I do NOT need a new unit. I cant believe what I went though with Dr.P. Tried to sell me a new unit. Do NOT recommend. Be weary, if you communicate any dissatisfaction, the team (husband/wife) tag team and scream. The husband was in the background literally yelling. I had to ask her to stop emailing me, in which she continued. I threatened to call the county attorney if she didn't stop. Not only did she NOT stop she had an officer call me to get my side of the story. He then called her to ask her to stop calling me. She is very dishonest. I do not post negative comments unless I feel the public needs to know. No business should ever scream and tag team a customer over nothing. It is on record however. I will NEVER use them again as well as 5 other people I have found in Oldham that feel the same. A good friend had a similar experience with them both. They are fake, not genuine people, it was their unprofessionalism that shocked me. Again, they will respond to this because they are terrified of a bad review, but I must tell others about my experience And share the truth! They have now updated their response FOUR times and is adding personal information about me on here that will likely result in a lawsuit as some should be very confidential. I will now be calling the BBB on Monday and my attorney in LaGrange to consult about what they have added on here.

I would rate higher if possible. We had our A/C go out on a Friday night. I called a different…read morecompany for a Saturday visit. They charged me $100 to show up, told me my control panel was fried and needed to be replaced for $1,500. They didn't even look at the outside unit. I called Book on Monday, they were at my home 20 minutes later, and had the A/C working again 10 minutes after that. It was simply a shorted wire and blown fuse in the outside unit. They didn't even charge me. I saved $1,500 because of the honesty and ability of the Book technicians. Unbelievable customer service. I will continue to use Book in the future and will recommend them highly to anyone that needs HVAC service.

AC totally quit. Rick the technician showed up. Very quick, very knowledgeable and very respectful…read more I would never call or think about any other company because of him alone. It's hard to find, honesty, knowledge, respect, integrity and be so costumer friendly. Very Dependable and affordable. My go to from now on. I give them a 20 out of 10. ​