From requesting an inspection with Chimney Chaps to signing off for the encounter, everything In our interaction was simply terrific. Nice people to work with, easygoing, congenial and professional. They kept us in the comm loop, arrived On-Time, thoroughly educated me about my new task of operating a fireplace, & provided typed instructions for us to have. We never had a fireplace and have needed an inspection to allow us to begin using it. The 2 chimney specialists tested and demonstrated how it works, confirming the condition of chimney and gas heater are fine for use.. All things they did were needed and appreciated by us; our money and time were well-spent with Chimney Chaps! read more

Changing my 120 year old woodburning fireplace to gas was a necessity but still a project that made me anxious. Chimney Chaps were referred to me from where I bough the logs. I found them to be helpful,honest and never late. I felt ,they cared about my property. courteous and they were on time and cleaned up after themselves. I will be glad to give them a recommendation any time. read more

I would not recommend this company. The owners say one thing but their stuff does another. Bad experience, would not recommend. Have been unable to find one chimney company in Louisville that isn't crooked. read more

I refer these guys to EVERYONE, even if they aren't "in the market" for a chimney repair/ sweep. A neighbor gave me their name and number after I noticed a few loose bricks on my chimney. They came out pretty quickly, the service-men were very thorough and knowledgeable and explained the work that they recommended. I received an estimate from them quickly, at a very reasonable rate. When I was ready to have the work completed, they got me in within a week. They completed the work as requested and left the area cleaner than they found it! Since having the repair done 3 years ago I now have them out for routine cleanings and love seeing the familiar, friendly faces. read more

We're back on a search for a company that can fix our leaking chimney, We had hired the individual who owns this company to come out last Fall and repair our leaking chimney. He came one day and gave us an estimate. He returned a week later for the appointment time he had set. What a fiasco. We thought the cap for the chimney was leaking but he insisted it wasn't. He planned on caulking some missing mortar and then coat the chimney with a waterproofing sealer. The day he arrived to work he also was on childcare duty for his young daughter. His solution was to sit her in the sun on the ground and have her wait while he performed the repairs. The former teacher / mom in me said uh, no, why doesn't she come inside where she can watch out the window, be out of the heat of the day, and read her book or watch t.v. while I keep her company. The daughter was happy with this solution and was quite comfortable being a chatter box to this grandmotherly lady. So on with the work. First thing we knew he was needing to run to the hardware store for caulk. O.k. his daughter and I were comfortable in each others company. When he finally returned he spent about 1/2 hour total working on the chimney. My husband was watching the work from outside and questioned why he only put the waterproofing barrier on the top 1/4 of the chimney. His reply was because that was all that was needed. (He was rushing to make sure he was available to take his daughter to the movie promised.) So the work was "complete" and we were told we wouldn't have any problems for 5 - 6 years. He presented us with a hefty bill that caught both of us off guard but at the time we thought if the problem was fixed it was almost worth it. It is approximately 1 yr later and we got 1/10 inch of rain yesterday. Yes, you read that correctly, a small fraction of one inch. What did we hear? DRIP, DRIP, DRIP. down the interior of the chimney. We're not going to make it through the winter this way but we certainly will not hire Chimney Chaps again. read more

What a fantastic company. David came out today to look at my fireplace, and he had it working in minutes. He was prompt and courteous; he even had a tarp and shoe covers to make sure the floor stayed clean which I REALLY appreciated. If my mom ever needed chimney/fireplace help I'd have her call David. That's how confident I am in their quality. read more