I had a very disappointing experience with United Plumbing. Dylan showed up about 45 minutes early for my scheduled appointment, looked at the issue, and then said he couldn't fix it today because he "didn't have time" and had another appointment. What makes this even more frustrating is that their shop is only about 3.2 miles from my door, and he was already there well before the actual appointment time. Instead of making an effort to help or offering a real solution, it felt like he simply did not want to do the job that day. Very unprofessional experience. I would be cautious when scheduling with them, especially if Dylan is the technician assigned. read more

United Plumbing - Plumbing Near Me - Goshen, Kentucky

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Run, don't walk, away from UPC -- they are an absolute nightmare. I was forced to use them through Homeserve to address an exterior water service line issue, and what followed was nothing short of a disaster. After multiple technicians came out, each contradicting the other, the problem was only partially fixed. Then, over the phone, they claimed the issue was inside my house, so they sent someone else a week later who did a "diagnostic" and told me it was still an outside problem. A whole week wasted, again. When I finally got a hold of someone who seemed to have half a clue, they tried to reschedule AGAIN. I had to demand they come out that day -- and surprise, after 10 minutes of digging in my backyard, they "fixed" the problem. Or so I thought. To make matters worse, they CUT THE POWER LINE TO MY GARAGE during the repair -- and didn't even have the decency to inform me. They just reburied it like it was no big deal. The level of incompetence and complete disregard for damage they caused is staggering. Their crews have zero integrity. After doing all this, they handed me a phone with a signature box, saying I needed to sign off that the work was complete. They didn't mention that I was actually signing a waiver absolving them of any responsibility for the damage they just caused. Nice. The "outside" guy they sent had no clue what he was doing. He didn't even bother to tell me what had been done before burying everything and leaving without a word. Honestly, if you're unlucky enough to be stuck with UPC, you're better off watching a YouTube tutorial and fixing the problem yourself -- at least then you won't be left with more issues and a gaping hole in your backyard. Save yourself the time, money, and headache. If you need any outside work done, steer far clear of these clowns. read more

The Worst plumber and definitely the most expensive rude condescending , dug a big hole in my yard and destroy my grass with total disregard . His prices are so outrageous and exorbitant , at first I thought he was joking . Stay away from this crook read more

Max visited and completely resolved our drain issues. He was knowledgeable, through and very effective. We tested and confirmed all leaking has been resolved read more

United Plumbing was called by Homeserve to fix a leak in my exterior water service line. The first technician determined I had a leak in the line and said "we'll take it from here". He arranged to have the utilities marked. A week or more later, the second crew came out and didn't do anything because it was a Friday afternoon and they seemed to want to just go enjoy the weekend. They said "the leak is on the Water Company's side", which was a lie and contradicted the first technician. My meter is registering 9,000 gallons a day from the leak. A week later a third technician came out after I called and said "the line from the meter that goes under the sidewalk and one foot further to your house is also the responsibility of the Water Company", also a lie. He and his partner left because they didn't want to work in the rain. If the second technician had done what he was supposed to do, they would have been able to fix it in perfect weather. I have the ticket from the Louisville Water Company on 9/19/25 by J Berry which states: "Found leak on customer private side". If you want something fixed, don't use United. They don't seem to like to do anything except answer a ticket without doing any work to get paid for doing nothing. read more

United Plumbing - Louisville Water Company leak ticket by J Berry, Louisville Water Company technician 9/19/25 - Plumbing Near Me - Goshen, Kentucky

this company TheT took 21 days to clean out a simple sewer blockage. When they did the left my basement flooded, HomeServe owns this plumping company. The lead plumper is a Gilligan and seems clueless Had to show them were the MSD clean out was although it had been marked in bright yellow! read more

We've used this company in the past, and they did a good job. Not so this time. The workers didn't even try to clear the drain blockage before deciding digging up our yard was the way to go. This required utilities to be marked, even though the sewer line is the only utility in the rear of our house. I called them, and the lady I spoke with has a listening issue and needs a Dale Carnegie course. Very rude. I called someone else and they had the problem fixed in less than an hour using a snake. I won't be calling them again. read more

I totally agree with Bruce R. In the past I have had great service and when my sewer line backed up, I requested United. They were not able to clear after an hour plus work and after that, I have the same story as Bruce. Next step was to get gas and water lines marked and start digging. The lady answering the phone definitely needs the Dale Carnegie course!!! I called Home Serve and asked for a different plumber and they arrived and had the problem fixed in under 30 minutes. Since Dennis is no longer in the field, I will not use the company again. read more

I have what you call a "problem sink" in my kitchen. It has gotten clogged before and did again when a friend emptied greasy food down it. A team of professionals, from United Plumbing, came out and not only unstopped it, but gave me the confidence in their quality service by attacking this issue from the lower drain line, snaked it multiple times and even sent a camera scope all the way to the street sewer line. These service providers were not only experienced and knowledgeable, but they were friendly, courteous and took care to keep my house clean. I will use them again and recommend that you give them a try for your needs. Thank you United Plumbing! read more

United Plumbing - Kitchen sink - Plumbing Near Me - Goshen, Kentucky

I got a courtesy call about 20 minutes before the plumber got here. Brandon was really nice and asked questions and made sure he understood what was going on. He was really professional. I actually need a new plumber because the company I normally use has flaked on me several times. I'll definitely consider calling United next time I need a plumber. Thanks! read more

A complicated install of a gas tank less and a combi boiler with central heat. Very thorough and professional. I'd use them again if needed, without hesitation. read more

First off ----- If I need a plumber again, and I will (My pipes are close to 50 years old) it will be United. They were quick to respond and scheduled me right away. The technicians were very knowledgeable and explained exactly what they were doing. It was obvious that they had plenty of experience. I received great service and will recommend them to anyone, anytime. read more

I would never recommend this place. I will never use this place. Drivers in company vans should know that they are representing the company. And when you're an a-hole driver, that reflects poorly on the company. Van 16 I think from the sticker on the back. Two jerks that have no driving courtesy. Their truck bellowed massive clouds of black smoke as they raced in and out of cars speeding. So... if I ever need a plumber... it won't be a place that employed people like that and uses trucks that pollute the air so much. read more

I had United come out to look at a leak from the water heater valve. Another tech from another company had not solved the issue. Dylan was on time, gave me several heads-ups that he was on his way, was cheerful, competent, explained everything and fixed the problem in short order. I learned a lot of useful things from his explanations. He is energetic, friendly, super competent, well-trained and a very likeable guy, as well. What a change from the other techs I've dealt with! I only wish he could fix EVERYTHING in my house. Extremely pleased and happy. read more

They fit us in for same-day service by the end of the day! Kris and associate were very professional, and they even covered their shoes to protect the hardwood floors and carpet. Kris seemed very competent and offered solutions for resolving future problems. read more

Plumbers were personable and did an Ok job, but the call taker is terrible and not helpful at all. I had to call multiple times to schedule service or check on if my service ticket had gone through. Every time she was not helpful and deflected any questions I had read more

I have been a customer of United Plumbing for 7 years now, since I had my water heater replaced with a wall mounted tankless heater. They come to clean it out regularly and I have called them for other jobs like replacing a leaking disposal and installing a new faucet in the kitchen (they told me that my Moen faucet had a lifetime warranty and I got the new Moen faucet at no cost to me other than installation charges). They are polite, on-time, professional and they do not manipulate customers into more than what they actually need (which can happen if the technician a large plumbing company sends to your house makes his money on commission based on how much he sells to you). Plumbers are not cheap but if you find a good one who stands behind their work and is reliable and competent, keep them in your Contacts. If you own a house, at some point, you will need a plumber. I highly recommend United Plumbing. read more

Awesome job. Dennis was on call and got back to us within minutes. Did a great job of quick replacement of a water heater. He also took the time to insure he instructed us what to do to limit our hot water tank from causing further damage within its leak path. Well done! We were very impressed! read more

Called to say on the way. Was given a time and they adhered to that. Put on booties. Took care of problem. No mess. Courteous.

My basement drain backed up for the third time in 2 years after functioning well for 18 years. Bill called 20 minutes prior to arrival. He was on time, masked and snaked the drain quickly. He suggested that roots may be causing the problem and a root control agent could prevent future problems. I appreciate his professional service, communication and advice! read more

United Plumbing was sent to me through a program with the Louisville Water Company. I received a call from them almost immediately and they offered an appointment within hours. The technician, Seth, did a wonderful job. He was very polite, professional and courteous and resolved the problem very quickly. He explained what caused the clogged drain and offered suggestions on how to avoid problems in the future. I would definitely recommend this company. read more

These guys did an excellent job! On time, very efficient, polite, friendly. They worked in pouring rain to fix a water leak in my front yard. They were soaked but got the job done! Mike read more

Advertised Leak detection and unlike others performed the service. Phillip was excellent. After job you would not know they had been there. All cleaned and put back together. They are now my plumber of choice. read more

Great work! This plumber was polite, efficient and knowledgeable...he fixed the problems.

I've had a lot of problems when booking appointments because some how they act like I never booked one???? So when you call them directly make sure you call them the next day because they probably forgot about your existence and they still don't have an appointment schedule for you when they gave you a date and time frame that they will be there. Yaaaaaaay!!!! Also this won't happened to you just one or two or three times but several time. Hahahaha then your life will get better just finding another plumber in Louisville Kentucky because this company sucks :D read more

I highly recommend United Plumbing Company! We needed a line replacement from the meter. Michael Hill and Chris Kestner did an EXCELLENT job! They were always on time, polite, and courteous. They completed the repair in the timeframe set and left the area clean when finished. These guys are great! read more

United Plumbing was "assigned" to fix my water line leak when I called in my line warranty for a broken water line. Although I would give the men performing the repair a 4-5 star rating, as they were very courteous and professional, I would give the "completion" of the job a 1-star. My lawn was a torn up mess. After calling them to repair the lawn, which was supposed to involve leveling and re-seeding, I'm left with a rocky, lumpy yard with patches of grass. I called to ask for them to fix it properly, and was told that they are only required to level (as best they can) and re-seed. I will now be renting a tiller and re-seeding the yard myself. read more

I was very disappointed with this company. After putting in a request for service by my home warranty company, and not hearing from them for 2 days, I had to call them directly. They put me off 2 more days and then I was given a 3 hour window for them to arrive. At the last minute on a Friday afternoon at 5:00 the tech arrived. He took some pics of my water heater and told the home warranty company that the problem was probably pre-existing which it was not. When I told him it was not pre-existing he became very rude and said I could take it up with the home warranty company but that they wouldn't reverse their decision. He then told me a new water heater would cost over $2000. Really.... $2000 for a new water heater that should be covered by my home warranty. He then asked me to pay a service call of $75 which I refused. He yelled at me "FINE THEY WILL JUST BILL YOU! What crooks this company is! read more