The company picked up our new toilet from Home Depot since they hadn't delivered before he came out. After coming back to our home he discovered the bottom of the new toilet was broken. He returned a second time from Home Depot with another toilet and finally got it installed. Even though Home Depot dropped the ball, Maeser scored in customer service and exercusion. Well done! read more

called Maeser at 340p in a panic with my main water having been turned off for two days because of a shower leak upstairs. We weren't sure if it was coming from behind the tile wall or if it was just the faucet stems but another plumbing company came out yesterday and charged $99 just to tell us that we would have to hire a tile demo person to tear out the tile wall to the tune of $800 before they could even start to repair it. SMH But today Jason with Maeser was at our house within 30 minutes of our call and done with all repairs within the hour! And Maesers cost was less than half of the other company's quote! Not only that Jason was the most respectful kind man and he was obviously very knowledgeable. And he saved us from having to go to a hotel room tonight because we had no water. Jason graciously came in and treated my husband and I with respect and assured us he would take care of everything for us. He put our minds at rest which meant the world to us, especially being seniors. He definitely went above and beyond! Next up we are getting a bathroom remodel done and Maeser will be doing it of course! They even do garage doors! Please don't waste your time calling anyone else. Call MAESER and you will have a company for life that does it all and will save you money! Lisa Lewis read more

Fast and easy to work with. They gave me options with no hassle. End of the day my leaky kitchen drain was fixed.

Would recommend staying away from Maeser's at all costs, especially as a woman. I purchased a heating and air system from them for over $7,500 and it was installed improperly by their technicians. I called them back for service a couple months later and told me it was installed properly and that they could move the unit further into my yard so it wasn't so loud Now they want me to pay $850 to repair as it's been running incorrectly for the past 2 years due to their technicians incompetence. It also took over 48 hours for any manager to return my call. This company is atrocious. read more

Had a leak and contacted Maeser plumbing. Within two hours they dispatched Corbin the plumber... had found the leak within his ten to fifteen minutes here and the leak repaired. Approximately thirty to fourty five minutes .Corbin had given me detailed repair and answered any questions or concerns I had! Corbin took his time to explain the problem very thorough and very informative... Worth the price. Thank you again Corbin for the service..Highly recommended and They Give a veterans discount!! read more

I called today due to not hot water. I called at 12:30 pm. I had a tech, Brian Druin, here by 1:40. Needed a replacement due to shoddy work previously. It was a fire danger. So I just replaced it. I ordered the water heater from Lowes and he went and picked it up for me. Saved me a bundle. Came back and was done before 5. Good job!!!!!!!! read more

The onset of AI has completely ruined this company. I called at 8:30 pm on a Saturday night with an active leak in my bathroom, and was forced to schedule service with an AI agent. I received confirmation of an appointment with an arrival window of 10-11:59 pm. Again, active leak. No one contacted me. Never heard anything. I called back to get at update at 11:45 pm and was informed by the AI bot that it had changed to a tomorrow morning arrival window. Again, active leak. I was forced to call a different plumber, now after midnight, and pay an emergency rate. I understand that a company can't drop everything and help immediately, but the lack of communication was egregious. I will never consider using Maeser again. read more

INCREDIBLE response time. Technician was outstanding on every level; knowledge, communication, efficiency, and courtesy. Was very conscious of protecting the home during the work. This was PREMIUM service that came at a premium cost as well. I felt $550 was relatively excessive for 1.5 hours work and I still have a 16" X 24" hole in my ceiling (required to access the pipes) that is my problem to solve. read more

Price Gouging I received a quote from Maeser to install a water heater which I purchased myself. Their quote was $1500 for install only. $1500 for a job that should cost $600-$700 I asked around and received a much better quote from another company. They installed, re-worked existing gas lines, and replaced the expansion tank. The entire job was done for less than half of what Maeser quoted.   $1500 (Maeser quoted amount) was more than I was quoted by Lowe's for the unit and labor altogether.  Quite frankly, it concerns me that they likely taking advantage of other folks who simply don't know better. I think about my elderly neighbors or young families who simply don't know what a fair price should be - charging people like that such a high price is just swindling.  When I asked the estimator why the price was so high, I was told "well we'll have to pull out your washer/dryer and get on a ladder." Are you kidding me? Look elsewhere. read more

Bought new tall toilets and had them install and change out water lines. Addison was very polite and knowledgeable about his job. We had a small leak and he was back the next day to change out the fitting that was causing the issues. read more

Maeser Master Services - New tall toilet installed!! - Plumbing Near Me - Louisville, Kentucky

The company sent out a thief, and a trainee thief in training. I called around to get a drain cleared and was quoted a fair price, but when the plumber showed up it was a much higher price. He was able to snake the drain so that it flowed. The problem was I did not have enough people to be filling an upstairs sink and have someone to observe the plumber, He and is trainee, STOLE from Me, a Brighton leather and silver carry on and a tote bag, plus my standard carry on bag to add my DeWalt jig saw which many extra blades, my Dremel kit with all the accessories,, my lifetime collection of hole saws, and I can not be sure what else. When Management was informant they supported the thief. But they did lower the charge to what I was originally quoted. I would not hire this company unless you had enough personal to watch each and everyone, to prevent having your items stolen! read more

Our technician, Freddie Stone, was very prompt & efficient, when he came to fix our leaky toilet! Very polite and informed us on what needed to be done. Was done in a very timely manner. Will definitely use you all again for any plumbing issues! Robert & Cathy Hewlett read more

We had a brand new ac system installed 2 weeks ago. 3 days later it stopped working. 3 service visits later we still have no ac. It is 92 degrees in my house and they still cant fix it. Im ready to hire a different company to remove Maeser's equipmemt and leave it on the front lawn​. read more

Had a hot water heater circulating pump replaced by William. He came out, diagnosed the problem quickly, and was out the following day to replace the pump. While we waited for the hot water tank to empty (required before he could begin the work), he kindly answered all kinds of other plumbing questions for me. Very happy customer here! read more

Excellent service and fair price. I've used them for HVAC service and toilet install. They are great.

had septic effluent leak in my basement. Taylor came out and snaked the drain and even helped me clean up the mess. i would surely have done it the hard way. great guy, super knowledgeable a neighbor he helped even came over to say HI!!! read more

Great service. Got my kitchen faucet fixed quickly. Friendly, sufficient and cost efficient. I recommend this company .

Installed the wrong unit. Put in a smaller one and lied to my face and said it was correct. Checked the serial numbers I was correct. Threatened to sue before they put in the correct one. Then didn't hook it up to the duct work so it was blowing into the crawl space. Unhooked my dryer vent so it was blowing into the crawl space. Destroyed my floor and put holes into my walls. Horrible people read more

They came out to give me a quote at the scheduled time. It went downhill from there. I received the quote via email. I noticed that it included something that the electrician and I had decided would be cheaper for me to do. It didn't include something that I had asked them to do. I emailed them and called them to try to get a revised quote..... nothing. They eventually texted me to find out if I had decided on their services. I explained the situation and how I was still waiting on a revised quote. She said she would email that right over. She did, but it was the original quote, again. For years I have used them for plumbing, HVAC and everything, but I will probably look elsewhere from here on. On a positive note, I was able to find another electrician who is coming out today to give me a quote..... over 3 weeks from my first appointment with Maeser. read more

I DO NOT RECOMMEND USING MAESER for AIR DUCT cleaning!!! I can tell you that their management does not care about you or your time or money either. When cleaning our ducts, they blew so much dirt and insulation into our house and on our new furniture. Cleaning and repairs totaled $7000 and we had over $4000 in new furniture that is no longer new. We had new paint that was scuffed up everywhere and vents not put on well or at all. I had to clean it all up myself when they wouldn't pay after I sent them the official quotes. It delayed us moving in to our new home one full month. Thankfully we were staying with my mother and not paying rent somewhere. We homeschool and we're unable to homeschool for an entire month while I dealt with it all. read more

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Horrible company. They have been out to service the unit they installed, over 80 times. Their solution to the problem was to extend the warranty. But last time it took 3 months to get a part. Now they don't answer their phone calls.?????????? read more

Cannot make appointments as scheduled, no call backs, finally came and gave us a quote and never received a follow up after several repeated attemps to contact the sales rep by phone and email. Only empty statments and no accountability. Very leary about purchasing due to the poor pre buy experience. Moving on to another company. read more

They were highly professional and personable. It was more cost affective to buy a new furnace than repair a 19 year old one. They came next day I called and put a new one in, less than 2 hours. read more

We live in a condo and you guy can't figure out a simple problem, the neighbor states that she was emptying her dialysis machine at the exact time the leak occured , dull yellow liquid was pouring out of the ceiling , The same exact color that comes out of the machine 4 gallons , this is a easy one , I've been a maintenance person my whole life ... This upstairs neighbor has flooded this condo 4 times in 4 years , this is nothing new ... Your guy also stated he needs to come back with another tech ... Chateau square condominiums 7/28/25 at 3:00 p.m. Guy was a talker that's for sure , maybe he needs to sell used cars ! read more

I needed a new water heater installed, old one removed and taken away. Basic replacement, 40 gallon short for a 40 gallon short. Maeser was my 3rd estimate. I wasn't going to call them at all due to a small valve repair that they bilked me on. That said, I went to Home Depot and saw that they could replace a water heater, same day and they used Maeser as their plumbing company. So I decided to set it up. The Maeser Tech Larry Taylor came out and looked at the water heater. I told him I wanted the Rheem water heater from Home Depot. He did his calculations and came up with $2,188 ... then said, HD is out of 40 gallon gas water heaters, and we will have to use our preferred brand that is not sold at Home Depot. I asked the price of the water heater they would provide and he said he had no way of knowing that because he just plugs in the work to be done and his iPad comes up with the total. I know the 40 gallon short gas water heaters at HD were under $700 and they were in stock, in many of the local HD's. He also added that he couldn't take away the old heater! Bate and Switch! Price Discrepancy: The significant difference between the Home Depot water heater price (around $700) and the Maeser estimate ($2,188) is a major red flag. The technician's inability to provide a breakdown of the water heater cost is also concerning. A reputable company should be transparent about their pricing. "Bait and Switch" Tactics: Claiming Home Depot was out of stock when I knew they were not, and then pushing their "preferred brand" is a classic bait-and-switch tactic. This suggests a lack of honesty and an attempt to inflate the price. Refusal to Remove Old Heater: Most water heater installation services include the removal and disposal of the old unit. The technician's refusal to do this is unusual and adds to the overall impression of poor service. Past Negative Experience: My previous negative experience with Maeser regarding the valve repair is also relevant, as it establishes a pattern of potentially questionable business practices. They refunded $400 for a $900 over charge- the best they said they could do. Home Depot and Maeser Relationship: While Home Depot uses Maeser for some installations, this doesn't guarantee a positive experience. Home Depot contracts with many companies, and those companies are still responsible for their own actions. I will contact Home Depot about my experience with Maeser. I will file a complaint with the Better Business Bureau (BBB) , and post on Google reviews. It's important to protect yourself from potentially deceptive business practices! read more

They were great when I had a pipe burst at 2 am and it was flooding into my basement rooms. They lady that took my info was really kind and helpful! The tech that came out, Steve, was super communicative and explained everything he could do and then auggested what i would need to do next. I really appreciated their help and professionalism! I would use maeser in an emergency again! read more

Called this morning and spoke to Tracey about a leak in my downstairs bathroom. She got me on the schedule for between 10-12 this morning. I appreciated the quick service. Pricing was above others who came out so I went with another company. read more

Thanks so much for the quick response of Maeser when our hot water heater "exploded" (due to a poor diy install job by previous homeowner). They sent Justin out to meet with our son and he got to work immediately and not only replaced the water heater in a few hours, but also hooked us up with a reputable restoration company for all the damage the water has called. I definitely recommend them. We signed up for their yearly subscription to not only receive discounts, but to keep our other utilities maintained. read more

We've hired Maeser twice for two unexpected water issues - but isn't this the case for most plumbing needs? The first visit happened when my husband broke the porcelain toilet while changing the seat. So much for a cheap upgrade! He called a couple of plumbers and Maeser said someone could come right away with a toilet. Not an ideal scenario but my husband was terrified if the toilet broke beyond the crack we'd have a small flood. The service technicians were quick and didn't leave any mess behind. Our recent visit happened this week. A bubble in the kitchen ceiling paint brought attention to a leak from the upstairs bathroom. The drywall was cracked along the seam. Our appointment time was scheduled between 10a - noon, which is the period the service technicians arrived. The team very thoroughly checked the fixtures, not only in the upstairs bathroom but the master bathroom next to it. After checking a handful of areas we were left with the conclusion we'd have to cut a hole in the kitchen ceiling to reveal the pipes. After cutting away the drywall we could see it was very wet but our pipes were dry! It had the service technicians stumped. I was thankful my husband was staying with them to ensure they kept looking. It led the service technicians to uncover a small gap between the bathroom tile and closet doorway, which sits next to the bathtub. Very, very small. When water was poured into the gap it poured into the kitchen downstairs! While I'm happy the fix wasn't replacing pipes or another experience alternative I can't believe a gap in caulk led to wet drywall and a hole in my ceiling. Our tub and edges are now fixed and we added a tub splash guard as recommended by the service technicians. Again, another job well job. Responsive, friendly and helpful service, cleaned up the area well and answered my husband's questions. Maeser does charge a diagnostic fee that can be applied toward the service. It's better than most (we've not found a plumber with free estimates). We will call them again for future plumbing needs. read more

Expensive, but pleasant plumbers who did a good job. They explained everything they were doing and i appreciated that. Very expensive though. read more

Maeser Master Services 58-Day Heat and Air Nightmare Installation On May 17, 2023, Maeser Services in Louisville, KY came to our home to bid on installing a new heat and air system. The estimator determined that a 3-ton unit would be more than adequate for our home. During his 20-minute visit, I asked him three times if was he sure a 3-ton would do the job. Each time he assured me it would be more than efficient. The bid was for an air handler with variable speed indoor heat pump and a plenum, with a one-day installation. May 22: Maeser came to install the new unit. They took all day, but they didn't get the unit installed, so there was no air in our home. They left after 5:30 and didn't say when they would return. May 23: I called to see what time they would be coming. The scheduler said they were to come out all day to finish the job. I waited until after 10 AM and called again to see where they were. Another scheduler said they weren't coming today. I told her they had to come now to finish the job, because it was going to be in the high 80s, and we needed a working air unit to stay in our home. They finally showed up and finished the installation. That weekend the temperature reached over 90 degrees and the new unit was holding at 78 degrees and would go no lower. At that time, I knew the unit was undersized. I also saw where the installers burned our carpet and two walls with a blowtorch. (Pictures below) June 2: The installation manager came out to inspect the damage and the undersized unit. He said we had a two-fan speed unit. We had paid for a variable-speed indoor heat pump. They had installed a lesser unit. July 5: After 33 days, Maeser finally came back to install the correct-sized unit. Before they started, they wanted me to sign a paper saying they were not responsible for any damages incurred during the installation of the equipment. In other words, while they are using their blowtorch, which they had already burned our carpet and 2 walls, they wouldn't be liable if they burned our house down. I refused to sign the paper. They finally consented and started the installation of the second unit. They got most of the work done, but then informed me I had to pay for the plenum, a key piece of equipment that joins the new unit to the existing ductwork. The estimator said, from day one, that the new plenum was included in the bid. I refused to pay because it was already paid for. At that point, the installers walled off the job. So, for the next 14 days, we had to leave our home because we had no air conditioning during the heat of summer. During that time, I fabricated our existing plenum in order to for them to come back to finish the installation. What homeowner has to do that? July 19: Since I now had a plenum, Maeser agreed to come and again they said I had to sign their paper saying they were not responsible for any damages done during the installation process. I again refused. After a few phone calls, they finally installed the correct unit after 58 days to do a one-day installation. July 20: However, the next day the installers had to come back because the unit was leaking water on our wood floor. They determined that they had not used glue to hold the drainpipe together. *The installers were not licensed, unprofessional, used the f-word several times, and never apologized for all the delays, mistakes, and damage they caused to the home. For a total of 15 days, we were unable to stay in our home due to the exterior high temperatures, because our new air system was not installed. read more

We had to turn off our gas due to gas smell. Maeser came out and inspected the various gas appliances and pipes. We were kept informed of the work and all questions were answered. I would recommend this company for any plumbing or gas issues. read more

They charge 344 to change out a compasitor that's a $20 part. Dude was at my house 45 minutes. I have asked for a detailed bill nothing. No one told me what the service call cost nothing. I was not home and he's in my house with my son so I told him to fix it and and contacted the office about the cost. No call back no response nothing. Price gouging is illegal. I expected 175 but 344 ridiculous. read more

don't hire Matt Davidson roofing company bad service not reliable bad customer service Matt changed our roof and worked our deck last year. this year we have issues with the poor quality of service and boards he used. we called him multiple times and sent him an email asking him to do repairs and he wouldn't answer. we will report his bad business to our insurance company so he gets no contacts and scam other customers. don't hire his company. just bad service all over read more

Maeser did "major duct work" on the HVAC system in my house in July and charged be $1800. It didn't seem to work well afterward, but I figured I just needed to add some insulation. Now months later with cold temps, the heat runs all the time but the house isn't warm. Maeser came back out, this time a different technician. He took a look at the hvac system and duct work. He said there are many problems, the work the last guy had supposedly done was not done well or in some places at all, and that the last guy has since been let go from the company for poor workmanship. Then he gave me a quote for the work that still needs to be done. Do not use this company; they can't be trusted. They did poor work and then lied about it. Being involved with them has cost me thousands of dollars for apparently very little return. read more

In July, Maeser came to review a situation and we determined that an appointment was needed to fix my situation. On the appointed date, I came home and waited, called, waited and called again only to discover the computer had a mishap. That was not good, but Maeser made it right! The HR manager contacted me and was sincerely apologetic for the computer malfunction. Today, the gentlemen (William and Ben) came promptly to service my issue. Prior to arrival, a photo was sent so there was no uncertainty of who was taking care of things in my home. William and Ben were informative, helpful and went above and beyond to service my home without charge due to the computer malfunction. Maeser has come before and done a brilliant job at caring for my plumbing. From the office staff, HR manager and professional plumbers, I trust Maeser with all of my Plumbing needs. read more

This is the second time I requested service from this company. The first time was an amazing experience. The technicians who came out were very professional and finished the repair in a timely manner. This time is a completely different experience. Last night I set up an appointment for them to come out today between 8a and 10a. I had some plumbing issues in the upstairs bathroom. 10a rolls around and nobody has shown up. I contacted them and was informed that the technician got behind on the first job but should be at my plane within the hour. I informed them, again, about my issues and that in a couple of hours I will need to leave to get my daughter (I have a feeling the project will take a few hours). I wait almost an hour in a half and they still haven't arrived or called. As a result I decided to go with a different company. It appears that they are short on technicians which is unfortunate. read more

We had a sewer mainline block. We ended up getting the outside ground dug-up and part of the mainline drain replaced. They are a bit pricey, but the technicians explained everything and were ready to answer questions. Very quick service. Technicians were knowledgeable and quick. Very professional experience. Would definitely recommend to others. But, they are expensive. I guess quality comes at a price. read more

AC would not turn on. Problem was a loose connection in the thermostat but the tech looked at everything else BUT the thermostat first, including saying that we didn't have the correct wiring connection in the furnace. I pointed out that Maeser had done the installation, that everything was under warranty and that heat and AC had worked fine previously. After wasting time looking around, he finally went to the thermostat and tightened the wire, taking all of 5 seconds. Then charged me $269 because it had taken him so long to find the problem ("extended diagnostics".) If he had looked in the proper sequence (thermostat first), it would have taken zero diagnostics. His uncertainty and poor training ended up making my bill higher. This is an absurd cost for 5 seconds with a screwdriver. read more

Our toilet backed up Saturday morning. They were able to send a person out within an hour or so. Sent me a picture of who was coming via text and email, a nice security touch. He was professional, reviewed my options and completed the job of snaking out the line within the hour. I felt charge was reasonable for work done. read more