They sold us really cheap flooring that had a lot of issues with it. Prior to purchasing my wife…read moreasked if it was good quality as the area it will be installed will be a high traffic area and the sales person (Colin) assured her it was good quality material. Their customer service is also horrible. They say they will call back and never do. Happened so many times that I lost count. After paying them a delivery fee to get it delivered, my installer started installing it in the first room, he immediately called me and said the pieces were not clicking correctly and were popping out. He explained over time that the flooring will start to separate if not clicked properly and will look really bad. I immediately contacted square foot flooring and sent them a video of the installation showing the issue. They vehemently denied there were any issues and blamed our installer. After getting tired of waiting for them to call back, we drove 45 mins and met with them and they gave us (bs) explanations. We gave them the benefit of the doubt, and had our installer go there in person the next day and "learn" from the owner. Our installer tried installing the material after and had problems again. We delayed our project by a week and hired a more experienced flooring installer who had done some work for us previously, with 10+ years of experience, and he immediately told us that the flooring was no good and that it was not clicking correctly and was popping out. I asked him to record a video and sent it to square foot flooring and they again blamed it on the installer and said the installer didn't know what he was doing. They mentioned this material is hard to work with and other people have had problems with it and returned it. When we asked for a refund of the material they tried to charge us a 25% restocking fee - WTF? You guys admitted that people have had a problem with it. We're installing Vinyl here, it's not rocket science LOL. I even said I would buy other material from them if they could cancel the restocking fee and these guys tried to give me a higher price than other stores to make up for the restocking fee. Evan the owner is also a piece of work. They agreed to bring down the restocking fee to 18% after a lot of arguing, and then on the day we brought back the material he tried to jack up the restocking fee rate in front of us to get a reaction out of me. My wife and I also had to rent a home Depot van and load 1600sqft of material myself and unload it onto their dock. I purchased from Hardwood Design Centre in Brampton and the material was worlds apart and the customer service was excellent. They even let us return unused boxes for a full refund without any restocking fees. All in all, our project was delayed over a month and ended up returning all the material and on top of that paying a restocking fee. My advice is stay clear of these guys. When things go bad they will not have your back. They are not a reputable business and selling sub par material for overpriced rates. They'll never admit they are wrong. Own up to things and you will have my loyalty for life. They don't care about the customer and once they have your money good luck getting any help from them.

We were extremely satisfied with the customer service representative Sam! He was knowledgeable and…read morehonest! We found quickly the flooring that we wanted at a very good price! The selection was amazing ! We really appreciated the personalized service! Thank you!

Good customer service Quick response…read more High quality Like the overall service Good luck

Just finished getting a carpet runner installed on my stairs by Maple. The experience was great…read morefrom end to end. Found them at random (I think their Yelp add got my attention) and called the number. Haneef who is in charge called me back within a few minutes and accommodated my work schedule to set up a free visit to quote on the work. Once in my house he looked at the wallpaper, flooring and colour scheme and went back to his vehicle to bring some carpet samples that matched our decor. I much preferred this than having to go through the hundreds of options, Haneef has experience and taste and it was easier to choose from a small sample set than from a giant book. When he quoted the price I was happy, it was fair so I didn't negotiate. They promised 14 day turn around and within 5 days the carpet was fabricated and they called to schedule a Saturday morning install. The installers arrived on schedule, got to work quickly, and were done in an hour and a half. The stairs look great and the workmanship was excellent. I am a stickler for details and they really did a good job. The guys doing the work were polite and professional, and they cleaned up before taking off. I'm pretty happy. I love it when this sort of thing is easy and it was. Thanks Maple and Haneef, if I have another carpet need or set of stairs I will get in touch again.

we got quotes from four different companies, the best quote we got was from BBN Flooring. We…read morereplaced our carpets and got the best deal, they came on a Monday and got all the work finished in four days. the job was done in an expertly manner, the workers were respectful. a job well done. workmanship was excellent. we are so happy with our new flooring. We got very good advice from Zain a wonderful and knowledgeable person. thank you Zane. I would recommend BBN Flooring to all my family and friends. Thank you to the all the workers who done an excellent job. Thank you once again for a job well done. Younus and Farida

Very responsive and communicative! Did an amazing job…read moreinstalling this high quality carpet in my condo living room. Good price options to choose from and smooth process.

Sam, is an excellent professional and the wonderful new look of our apartment's floor, proves it…read more But, more importantly, Sam is a great human being. I believe that he was more concerned with any and all of our issues, than with the flooring work itself. And he finished the work one day before it was originally planned. Worth every penny!

I purchased Engineered Hardwood Flooring from dealer, Chestnut Flooring. Upon delivery, the boxes…read morewere opened to discover that the core of the product below the veneer was completely different and inferior from the sample presented by Sherry from Chestnut Flooring. The hardwood manufacturer was very responsive, provided a return authorization and offered a refund to Chestnut within 2 days. However Nemo, CEO of Chestnut Flooring refused me immediate credit, but sent me an email stating that all Chestnut sales were final and that refund to me would take 4-6 weeks to process. His explanation for holding funds for an extra month - Chestnut Flooring policy different than the manufacturers. Recommendation; Do not prepay Chestnut Flooring prior to inspection of flooring delivery.

Great selection of flooring at their showroom and Sherry spent the time to help us pick out…read moreexactly what we were looking for. Their price was amazing and they were so helpful and friendly. Overall a great experience and would definitely recommend.

Rizwan is the business owner who is hands on and gets to know his customers…read more Great service Prompt installation at the agreed date/time. High quality installation (carpet runner) Highly recommended

We had to get carpet runner installed on the curved hardwood (and slippery) staircase at our new…read morehome. We have been very happy with the service, quality and customer service from Love Your Stairs. Rizwan came to show us samples and quote on one of our house visits before the closing date and booked installation for the day after we moved in. Installation happened as promised, which was important to us because we didn't want the dog to move in until they were installed. Now, we (and the dog) love our stairs! Highly recommend.

Great store to do business with, I recommend clients to go see the showroom regularly. Huge…read moreselection, friendly service!

Dave did our flooring throughout our main level and stairs. Beautiful flooring and quick…read moreinstallation. I wouldn't buy my floor anywhere else for the quality and price!

Karam helped us pick the right carpet for our lifestyle. He came out 2 days later to measure and 10…read moredays later, they installed our new carpet. it looks and feels great! Good value, lots of selection and expert installation. Can't go wrong!

Our carpet was installed today by Ray. We are very happy and the new carpet looks great. Sylvester…read moreour sales representative was very helpful in working with our budget while still choosing a good quality carpet. Both gentlemen were nice, kind, respectful. Would definitely recommend this store to anyone. Excellent customer service! Lisa W.