I found my new auto repair shop in San Antonio!…read more I requested a quote early on a Tuesday morning for battery install service. I had purchased a replacement battery, but needed install assistance since the battery sits behind my driver side wheel. The owner, Kareem, responded *immediately* with shop location, hours, and the number to reach the shop manager, Jacob, to discuss specifics. Very friendly and engaging interaction with the owner. I gave Jacob a call, and he gave me a very reasonable quote and best time to come in for service. He even gave me knowledgeable recommendations for the best battery to buy for my vehicle, and he was *on-point* because it was the same brand I bought after researching with glowing reviews (Interstate). When I arrived, Jacob not only greeted me kindly but offered water and the TV remote while I waited for my battery to be switched out. I saw a sparkling clean restroom for customers, as well. I was in and out in 30 minutes or less. From the owner to the manager to the pricing to the excellent service (I believe Connor worked on my vehicle) - they have truly earned my business!

I found Triage Automotive using Yelp Projects late at night. Triage was first to reply very early…read morein the morning, which was surprising to me because I had not expected such an early or quick response. Since I knew, in general, what the issue was going to be, I explained the issue, and we made arrangements for me to being my pickup truck in for a free diagnostic. Mind you, the sun hadn't already come up yet, and Triage was open and running already. The auto shop is tucked away off Bitters Rd between several other speciality garages. The waiting area was a clean and friendly with a wide window looking into the garage where you can see the mechanics at work. There were amenities such as bags of snacks, coffee, a water cooler, and a television. They had immediate availability and were quick to confidently diagnose the exact issue showing me the problem. A quote for the part I needed, as well as the removal and replacement of said part, was written up, and the owner offered to drive me to home or work while the repair was performed. I took him up on it, and he's a great guy. Keep in mind, all of this happened before other auto shops even opened for the day! Jacob, the manager and mechanic who worked on my vehicle serviced it promptly, letting me know status periodically. Since it was a reasonably simple repair, Jacob picked me up early that afternoon to take me back to the shop and finalize the service. My pickup was repaired, and I was back on the road before any other auto shops had even answered my Yelp Projects inquiry. The shop I had previously used for service had scheduled me three days out. As someone who does mechanic work myself and relies on my vehicle, I can confidently say Triage's expertise and urgency in getting me back on the road kept my business running with minimum downtime. The price was fantastic on labor too. Very competitive. I will be recommending them in the future for sure!

After calling several mechanic shops, Christian was the only one that answered my call. He told me…read moreto bring the truck right over and he would figure out my issue. After troubleshooting several different things, he cleared my codes and my truck was working back perfectly. He was determined to figure out the problem and did not charge anything crazy. Will use him again and recommend him to everyone.

From the owner: We are committed to delivering dependable, high-quality service. Our core principle is providing…read moreclients with transparent estimates and honest repairs, which distinguishes us from competitors. Unlike some automotive companies that specialize in niche vehicle types, we possess the comprehensive expertise to service a broad range of vehicles currently on the road.

Service excellent I was kept up to date on progress and a very fair price. Mike is a good guy to…read morework with. Highly recommended!9

They helped me to diagnose a "phantom " issue. They are very professional to deal with. I would…read moredefinitely recommend them.

Easily scheduled online. Early drop off 0730. They listened to my concerns. Called me with…read morerecommendations. When I called in the morning, they provided reassurance (I panicked for a minute) and confirmed my car would be ready that afternoon. Price was fair for new front breaks on a German car. My car was ready as they promised. I would highly recommend this local shop because they are honest, fair priced and trustworthy.

My daughter is a UTSA student living away from home. She calls me and says her 2018 Hyundai Elantra…read morewon't start but she knows of a mechanic close to her apartment. She has her car towed to Chad Miller Auto Care and calls me to say she needs a new battery and is being quoted $645. I ask her to hand her phone to an employee, and when I asked why this is so expensive the employee raised their voice at me. I asked for a manager and was informed it was Chad himself I was talking to. I would NOT suggest this mechanic. He is unprofessional and perpetuates the negative stereotype of crooked mechanics preying on young women.

My pickup wouldn't start. I know my way around an engine, so I diagnosed the problem as best I…read morecould from home in 100F weather and came to the conclusion that my fuel pump had likely gone bad. Not a repair I can do from home on this truck so it was off to Yelp Projects to get a quote for service on a worst-case scenario repair. Mark from Mendo Motorz contacted me back and did just that. I spoke with him on the phone and we went over what I tried and what it might be, and I was satisfied enough to have my vehicle towed in that afternoon. Knowing that my business depends on my vehicle running, they verified my suspicions before closing and Mark let me know that it would take a couple hours to fix come morning. Sure enough, it was ready before noon the next day, and considering a fuel pump replacement on my F150 requires dropping the fuel tank to do, it was a very quick turn around! The quality of the work was superb and communication was excellent the whole way through. The price for parts and labor was also well below some of the other quotes I was given which was only icing the cake! There is a 12 month 12,000 mile warranty on parts and labor, but I'm sure it won't be an issue. Top notch garage. I would recommend them to anybody.

Quick to answer my query and to give quote for business needed on a break job. Very easy to speak…read morewith and I appreciate their time and value! They were willing and ready that day to accept my vehicle for repair that day. I really recommend them and their years of service. Thank you!

Called a couple places to get an issue resolved. He was highly attentive and detailed with…read morequestions to what was going on with my car. Had an opening for next day and issue was resolved. I believe this company works with integrity and that is what will keep me coming back. Thank you so much!

10/10 recommend! My family has used them a couple times now. This place could have cost/charged my…read morefamily thousands of dollars and never did. The owner really does pride his business in honesty and integrity! Their customer service was amazing too. My dad got a quote from a different place for $5k for some work the said "needed to be done." He called around for other quotes and ended up at West Ave Auto because over the phone they said they would do the job for HALF the price! When my dad got there it turned out a plug just needed to be removed/drained which was causing the sensor on his truck to act up... Marvin was honest and just charged him the labor fee... Saving him thousands! I had water damage to my car and was scared I was going to pay thousands for repairs on my car too but my dad told me to drop my car off at West Ave Auto. They were honest right away. Didn't try to play off the fact my car could have needed huge repairs. Instead reassured me the damage was minor and they were even able to bend back a part instead of telling me to replace the whole thing. In addition, I knew I needed other work done so gladly gave my business to them. My car was also done the same day! Saving me the hassle of having to worry about paying for a rental and unnecessary stress. On top of it, Marvin remembered my dad, his name and truck. Which is very cool considering how many people I'm sure he probably sees on a day-to-day basis. Honesty and integrity go a long way! This company now has loyal customers and I will be recommending their shop to everyone I know. They also offer military discounts in addition to their affordable prices and great customer experience!

Rafael is a extremely experienced professional. He has worked on many cars for me over long-term…read moreperiod of time. He has a standing offer to come work at my business anytime.

Called just before weekend upon noticing one headlight was out. Several places were either…read moreunavailable for prompt repair or outrageously expensive. Noticed Silva Family positive reviews and called them. Glad I did. Professional, prompt and fairly priced. Rafael and Susan got on my case immediately. VERY pleased and delighted I found them.

Just a quick shout out about some really great guys here who have always took care of business…read morewithout delay to myself and family through out the years and have been very kind and respectful with bill! LOL well worth their honesty and skills in all they do! They have shown integrity and value with each of us that keeps a trustworthy relationship for many years with every service they have completed. Highly recommended.

I took my car in to get my air conditioner fixed.. i paid 500.00 and a week later it stop working…read more Took it back and they said it might be electrical issue, im like what did i pay for? You promised to fix it.. needless to say i didnt get my money back and was told they put in work... i got taken advantage of..and paid to get it fixed and got the shaft!!!...avoid unless you like to throw away money!!!!