Overall, I liked my experience with my first adult doctor since I graduated high school and I was nervous about it. Heather Boyd (PA) was incredible, pleasant, and so was the back staff of nurses and Kristi, the back desk lady. Front desk/waiting person and experience was just bad, but I can deal with it for Heather(:
I made a new patient appointment before seeing all the bad reviews and didn't want to cancel just because of them, but I'm slightly upset with my experience from the front desk/waiting area. I showed up 15 minutes early like they said for them to file my new patient forms, and someone who came 10 minutes after me got in at my appointment time while I waited another 20 minutes after I should've been in. I finally went up and told the receptionist it'd been a while and I showed up early as instructed and I had work as well and if it kept running late+nurse stuff once in the back, I'd be late to work which wasn't for hours.. but I had a feeling it would've easily taken much longer if I didn't say something. This lady was was rude from the start, and she said "It's a new patient appointment so it takes a while for them to set up" and I was like.. yes that's why I came early to not have any additional delays. I also mentioned it'd still been 20 minutes after my appointment time and she was like "That's why we ask you to be early, 15 before your appointment." ??? I was?? I literally said "that doesn't explain the fact that I waited an additional amount because you didn't bother checking me in on time. If I'm on time, you should be, too." She realized I was right and then called the nurse to tell her and thought whispering crap about me being meant I wouldn't hear her. Also she kept grossly coughing and clearing her throat without covering.. you'd think adults, let alone employees at a doctors office, would be better than children. The other 2 adult patients that came in also were coughing grossly and without covering onto the check-in tablet and just around everyone. That alone bothers me so much because it's just careless and I wouldn't have encountered them if I'd been called in ON TIME, or maybe adults weren't so poorly mannered with their hygiene and awareness and care for their surroundings. Just people annoyance but seriously, a sick staff member at a doctors office that also has plenty of healthy patients is blatantly disrespectful and selfish.
Anyways, I got called in 2 minutes after she told them to hurry up and the nurse was good, she was new so it just took her a while to get all my history in her tablet but nice and experienced. The PA Heather Boyd didn't actually see me until 12:50, and my appointment was at 12, but she was absolutely amazing. She listened to all my symptoms and agreed with me on what I thought it was (I'm a nursing student), let me explain/talk, was very thorough and walked me through a plan to deal with my intestinal issues, told me how we'd cancel out other things by trying certain things to see how they worked, set me up for another place for sonogram, etc. Excellent and caring doctor. The lady that set up my ultrasound appointment and handles payments, Kristi, was very nice and helpful, too. If you go, I'd definitely recommend Heather, as I've seen a lot of consistent poor reviews over the other doctor, Vicki Seidmeyer, and I really liked Heather. I just wish they receptionist/front person and handling was much better because whoever I experienced today was flat out rude and irritating. They're the face of the office and did not reflect my great experience once inside the office and dealing with the staff, like Heather, Kristi, and nurses. read more