Short version: DO NOT USE VIATOR. Using a third party caused multiple issues. Tour guide was a jerk, called my wife stupid and pushed over her suitcase making her cry because we had trouble finding the bus. He cornered me at the urinals and yelled at me because we walked around Stonehenge on our own and didn't want to listen to his tour. VIATOR NOT RESPONDING REGARDING OUR EXPERIENCE.
Longer version: We couldn't locate the bus and trying to contact the company through viator was a nightmare. Caused a delay in communication that almost caused us to miss the bus. When we did find the bus, the tour guide, Rob, called us stupid for not being able to find him. He called us selfish for holding up the bus, as if we purposely tried to not find it. He went on and on, to the point we asked him to please stop talking to us like that. He then pushed my wife's suitcase over and screamed at her that she is stupid and rude for causing a delay. As my wife cried, I asked if we could just have a refund and we would get to London a different way. He said no, and told us to get on the bus but first we would be required to stand at the front and apologize for causing a delay. We were in shock of being treated this way. Wanting to simply move on, we made the apology and sat down. My wife cried for over an hour, much to the joy of Rob. Multiple other tour guests handed us their tickets to show the bus was to leave at 8:30am- we were not even late (we originally thought the leave time was 8:15am so we did feel bad thinking we were late), they were as shocked as we were by Rob's behavior.
When we got to Stonehenge, my wife and I decided to walk around on our own rather than listen to Rob's tour (my wife was still rattled by the morning, and Rob gave a "meet back at the bus time" making it seem that we could choose to follow him or walk around on our own). When I was in the bathroom actively using the urinal, Rob came up behind me and yelled at me for being rude because we didn't walk with him.
He continued to harass my wife and I the entire day. Going out of his way to yell at us or try to embarrass us. The prison inmates I work with have better behavior than the pathetic excuse of a man that is Napoleon Complex Rob.
We have reached out to viator multiple times with no response. Book directly through a company, viator is a scam.
*We want to acknowledge the bus driver and van driver for being wonderful (bus driver- Eduardo, van driver- Mark). They were fantastic and kind, doing their very best to offset Rob's behavior. read more