For the Gold package (internet only) is over $200 per month. I spend over 3 hours today trying to get my internet to be at a normal speed. Best all day was 38mb download and 0.50mb upload.
After proving that all my equipment (router, VPN, PC, tablet, laptop and cell phone) were not the issue. (Tested all with my backup DSL). They claimed they might be having an issue in my area and to try in 2 hours.
After 2 hours, same thing again. Check all my equipment, to then be told they are having an issue and to try in 24 hours.
The phone system says to use the app to request more data, however I was told the Gold package was unlimited. Now I find out it is 150GB per month.
When signing into the app or website, the system is DOWN.
I never received a contact or a bill. I called to cancel and was told I was charged $186.82 for 17GB of data in the last 2 weeks. And I have to pay $345 to cancel a service that they can't provide and the rep kept reminding me that "you signed the contract". I have no contract.
Please don't fall victim to this scam like I did. read more