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Vianka Garza

3.0 (2 reviews)

By appointment only

Services - Vianka Garza

Makeovers

Makeup application

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MAC Cosmetics

MAC Cosmetics

2.7(53 reviews)
5.0 km
•$$$

My daughter and I had such a wonderful experience at MAC on March 15, 2026, thanks to Whitney. We…read morecame in with very little knowledge about makeup and had several skincare questions, and she immediately made us feel comfortable and supported. Whitney was incredibly kind, patient, and attentive, she truly listened to our needs and tailored her guidance in a way that felt personal and easy to understand. What stood out most was how gentle and caring she was throughout the entire experience. She never rushed us, took the time to explain products and techniques, and made sure we felt confident in what we were learning. Her knowledge and professionalism were evident, but it was her warmth and genuine care that made the experience so special.

The whole staff here has always been amazing with me. Until today and working with Shari…read more I bought a final sale bronzer on 5/4. When I got it home and opened it, the pressed powder was broken. No big deal, MAC is great about standing behind their products. I went into the store and when I got there, the sales associate was on the phone. Being a frequent shopper, I'm friendly with the staff at MAC and on a first name basis with people at Sephora a few doors down. I casually got the bag out to point and indicate I'm here with an item I purchased and grabbing a replacement (trying to serve myself as much as I could, I wasn't demanding instant attention). She really abruptly and with a sharp tone said something like "HOLD ON JUST A MINUTE MA'AM" and went into the back. Then she talked to someone delivering something and signed off on it. Finally, she got to me. I explained the situation and she said "It's final sale. No exchanges." I said that certainly cannot be the case, it's damaged and I just want the exact same product. She got ruder and ruder while insisting that the register WOULD NOT EVEN LET HER exchange a damaged final sale product (which is an outright lie). I was like "Okay, so can you damage it out and give me another one." She laughed at me and said she wouldn't do that and I would need to PURCHASE another. I asked her "What's going on? You've had an attitude with me since I walked in the door." She insisted she did not and it was my problem. Her tone and absolute refusal to work with me say otherwise. She again insisted she could not exchange a damaged final sale item. I said I was going to call customer service and again, her tone was really rude as she offered to give me the number. "I'll give it to you myself!" I called the number and was waiting on hold. Another associate walked in and I thought maybe I could work with her. I started explaining the situation and Shari interjected loudly "SHE'S JUST A FREELANCER SHE CAN'T HELP YOU." At this point I'm really frustrated. I've been shopping at MAC since I was a teenager for 25+ years and I have never had someone treat me so rudely. Her whole attitude was "I refuse to help you, you're wrong about your assumptions, if you don't like it, call corporate." I know MAC's final sale policy does not apply to damaged items and that within 30 days the item can be replaced. I'm on hold with the 800 number. I describe what's going on. The rep says she can accept the exchange. I tell her so. Shari starts the exchange. She asks for my receipt. I aks her to please look it up under my rewards, I just got it yesterday. She either rolled her eyes and/or groaned, something that conveyed annoyance. At that point, she switches from a rude attitude to over the top, sarcastically polite. She finishes the transaction and says something like "NOW YOU JUST HAVE AN ABSOLUTELY BLESSED DAY, MISS SARAH." I said something to the effect of "You know it's free to not be rude" and she kept saying that blessed day sentence over and over again. I admit, on my way out I said I was calling corporate to which she responded "I'll be looking forward to it!" What the hell? Shari was the rudest, most uncooperative, most reactionary and escalatory salesperson I have EVER had and she'd be lucky to hold down a job at a fart factory.

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MAC Cosmetics - Lip color they helped me pick out! Works perfectly.

Lip color they helped me pick out! Works perfectly.

MAC Cosmetics - Chris Chang for MAC

Chris Chang for MAC

MAC Cosmetics - 25% off never happens in the cosmetics world. Take advantage

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25% off never happens in the cosmetics world. Take advantage

Vianka Garza - makeupartists - Updated May 2026

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