Teresa was so helpful and made this whole process so easy! Excited for what this opportunity holds for our family

Customer service was excellent. I spoke to a gentleman recently over the phone to clear up a billing issue and it went very smoothly. Banking my daughter's cord blood with Viacord was the best decision my partner and I ever made! read more

My credit card was charged this second year without my authorization and after writing letters and texts and calls to Patrick in accounting and Hector in management. I have never had a response to my request to close the account and reimburse my credit card. I would suggest thinking twice about giving this company your credit card or business as they are totally inept at responding to their clients request to cancel. You will be charged and no response. read more

Exceptionally friendly and knowledgeable. The lady I spoke with answered all my questions (And my brother also worked with her too and loved it) If we have another child, we will certainly do it again. https://infokit.viacord.com/using-cord-blood/#family-stories read more

I had a very good experience with this company. The process was extremely simple, transparent and easy. Leslie Lewis took care of my registration and she was simply amazing, She made the process so seamless that everything was set up in a few minutes and after paying she still kept answering all my questions, she was not there only to close me and then forget about me, she gave me and my family and amazing after sales service. If you are considering cord blood storing I recommend Viacord 100%. I signed a contract with Viacord for both blood and tissue sample, unfortunately I wasn't able to send them the tissue sample and they automatically corrected that on their system without any questions and charged me what was due only for blood. I did my due diligence and read every other review. Most people complain after they ask to stop the service, but in most cases it is because those clients didn't follow the correct procedure. When I read my contract it clearly sates that there are regulations and procedures enforced by the FDA and other organizations that forbid coord blood to be destroyed without the proper documentation and authorizations. I sell cars for a living and I try to give my best to every single client. That's why I appreciate when I receive an extraordinary service from someone. That being said, I am completely satisfied with the service they gave me, it definitely surpassed my expectations and I am looking forward to a very long relationship with Viacord. read more

One of the worst decisions I have made. I have called Viacord's customer service line for several years now after paying for over a decade and was refused. Still being charged $100.00 a year. Apparently, I still owe nearly $500.00 but I refuse to pay it! consumer beware!!!! read more

Agree with others. Dealing with this company is terrible. I'm not happy with the service

You should be very careful. When you decide that after more than a decade of paying for this less than useful service they will send you lots of threatening letters. Once they are done with that and trying to extort additional fees from you they will then send you to a collections agency. Buyer beware. They were recommended by our OBGYN, now they tell their patients to stay away. read more

I mistakenly thought I cancelled my account prior to the annual storage fee. When I checked my bank account and realized there was a hold from them, I contacted customer service (which doesn't exist as I later found out) to cancel and request a refund. John D. in billing said ViaCord can't refund once a payment is processed. Putting aside the absurdity of that claim, I explained that the payment was not yet processed; I called my bank and they said it was only a hold. He said I needed to speak to his supervisor, Gene. Gene told me the same thing and there was "nothing they could do". I explained that I was willing to pay for a pro-rated month of storage fees (despite it only being 11 days into the month), but that I wasn't going to pay for the entire year for a service I didn't want because of their arbitrary policy and false claim that they can't void the transaction. They are snake oil salesmen. Their service is a falsehood and their practices are deceptive. I was a customer for 4 years and spent hundreds of dollars, but they were willing to burn all their good will just to squeeze an extra annual storage fee from me. Don't use them for anything. read more

My wife and I welcomed our little girl a month early and as a result didn't have time to research cord blood and cord tissue storage options prior to our arrival. The hospital provided us with ViaCords info when we arrived. We signed up for ViaCord while my wife was in labor and agreed to pay the upfront costs and first year of storage that day via phone with our Credit Card. 3 months later my credit card was charged another $75. I didn't receive any notification from ViaCord (no bill, no receipt, no explanation), I only knew I was charged after looking at my bank statement. When I called to ask what the charge was for no one at ViaCord could explain it to me, I called back daily for 2 weeks and couldn't get an explanation. I had to dispute the charge, and they obviously couldn't explain the charge to the bank as it was resolved in my favor. Now I receive daily calls from their finance department stating I owe them $75. It's been 4 months and I still can't get an explanation. I talked to the finance department who informed me "we don't provide copies of invoices". AKA they can charge you for what ever they like, or change the price later. GET EVERYTHING IN WRITING FROM THEM. Don't trust the sales reps on the phone. The unfortunate part is they now hold my daughters stem cells and in a sense are holding us hostage. They are happy to make us pay what ever they deem appropriate. I would have to say this is extremely inappropriate business practices. read more

We've been using Viacord for over 14 years, paying the annual storage each year. Had to replace the credit card on file, but wife made the mistake of doing it over the phone with Viacord customer service. No sooner than a day later our credit card got hit with numerous Lyft charges and Prepaid Verizon cards. I really hope Visa and Viacord flush out this bad operator who is skimming customer credit card numbers. Huge pain and shakes one's confidence in what is basically a trust business - banking cord blood. read more

ViaCord - Blood & Plasma Donation Centers Near Me - Waltham, Massachusetts

ViaCord charged way too much and it is my fault for not looking into more companies before we did this. They charged $3500 to take the blood and the cord. I was ok with that, now they have sent two bills. One for the cord storage and one for the blood storage a total of $275. I was told it would be $150 a year after the initial amount. Oh, but if you pay up front for 25 years it is a discount of 25% at $5000+. Look into another company and read reviews before jumping into it. read more

We contacted ViaCord about 10 years ago to cancel our service. We didn't think about them until about a year ago when we got a letter demanding payment. I called and explained that we should not have a bill because we canceled our service. They said if I had canceled my service it would have shown up in their system. Here is something... How would I know my call was not in the system from 10 years ago? I just got a demand for payment or this is going to escalate. This place is praying on young families who want to do the right thing for their children. I am shocked they are able to promote this in hospitals. I would not be surprised if I saw a class action lawsuit for their actions. I wouldn't recommend them to anyone because of the way I have been treated. read more

I called Via Cord today to get information. I was referred by my family. The gentleman I spoke with was named Joe. He was very dry and cold. I've called numerous cord banking places today to get pricing. By far the most unfriendly place I called. He never even said congrats or asked about any personal info. All he wanted to know was when he I would like to sign up. I'm glad I decided to look at yelp for reviews. I know they've been in business for a long time but you have to great customer service in order to sell me. read more

The stated price and actual charges are not the same. When you try to get in touch with someone, they just give you nonsense. I have been trying to contact a manager for 3 months and every time I call I get reassured someone will call me "right back" and they never do. There's other companies out there that I'm sure are more responsive. Don't waste your money here. read more

ViaCord's BBB accreditation is revoked because they do not respond to complaints. NO CUSTOMER SERVICE! Do not use them! http://tinyurl.com/yg3kmzt - update 3/08 - ViaCord contacted us after we complained to them on Twitter. They also refunded the termination fee and reactivated their BBB standing. I just hope they can a tab on their customer service instead of fixing the problem after they let the ball dropped. I gave it a 3-stars now. read more

Horrible customer service. This review is because I have not a receipt of my payment even after 8 months of the payment date. I wonder how their service for retrieving the cord blood would be. Please shop else where for the same before choosing viacord. read more

This place is a joke. I really wish I would have researched more before my first child. I wanted my second child's cord blood and tissue with my first but they FORCE you to get the advanced processing in order to get any kind of discount. They are way over priced and their customer service is terrible! All I asked was to get the same respect as they give to referring someone by giving me a free year of storage and they flat out refused saying "You're not a referred customer". They would rather get more people in there spending their money than keeping the ones they already have! I paid big bucks for the first child to have BOTH cord blood and tissue stored but I really wish I would have researched more!! Don't make the same mistake! They are all about their money and not their service!!!! read more

didn't tell me that they paid my doc to recommend them, or that the doc would then turn around and charge me hundreds for the collection! We banked our second and third with Americord. read more

I am so disappointed with this company it really brings me to tears. One of the most important decisions I made when it comes to the future health and well being of my baby boy and I chose wrong. Being the fact that I myself have a history of a blood type cancer it was pretty obvious that I would preserve my baby's blood. The courier that arrived to pick up the product was wearing basketball shorts and flip flops and had no ID, he was very unprofessional. It surprised me that a company as big as Viacord would allow that to be there face. My husband delivered the package to him unfortunately, if it were me I would never have left it with the courier. My husband asked the guy if he knew how to seal the package and he said no I have no clue. The guy was pretty gangster and even the hospital staff were surprised. My husband told me about this after he left so the next day I called Viacord to pay my bill and share my experience. They were deeply concerned and said a manager would call me right away. After waiting 4 days I have gotten no such phone call. I was also told I would get a recipient 24 hours after the payment went through and that did not happen as well. Waited for the weekend to pass to see why I didn't get a receipt nor a call from a manager, the rep said she notated on my account. When I asked her if they run blood type tests or anything that would indicate they actually got my blood she told they don't do that and that I should rest assure knowing they have my blood (don't understand how I can do that being the fact that they already made so many promises they did not follow through with). I will disputing there services unless I can get proof that they in fact hold my baby's blood. Regardless I would stay away from this company. Seems like once they get you in they don't care for maintaining a high level of customer service. read more

Bogus billing practices, continue to bill, even send to collections, accounts that were previously cancelled. We have cancelled three times, and I just got another collection call last night. If they handle their cord blood the way they have handled their billing department, its a sham. read more

This is a criminal operation who, should you ever actually need their help, are incapable of promising anything even close to what they say they deliver. Once you are 'pregnant' with their scam, they have a process where they don't bill you directly, they just send your account to a collection agency called Windham which is staffed with shockingly rude, hostile and uninformed personnel. Avoid this scam at all costs, I cannot believe there has not been more federal oversight on this crooked organization to shut them down. If you ask around at any truly involved genetics operations or pediatric groups they all will concur that this is a pure scam. Easiest way to verify it's a scam- see if you can find even ONE person who has used their services to help their child... there are none. Zero. Avoid. read more

I fully paid the cord storage for my daughter in 2006 for 20+1 years in advance. Viacord apparently does not keep their records in order: they are now trying to collect additional storage fees that I do not owe until the year of 2027! They also do not respond meaningfully to complaints and requests to check their records. I believe this company is committing a financial fraud against its customers. Please get in touch with me if you experience similar issues. read more

This company is a joke. We moved and gave them new address 3 years ago, paid latest yearly fee last year (2016 - 2nd year from new address), but this year we haven't received invoice, so we called them, and they completely messed up our address, saying now we live in Kansas (but we never did). On top of this, they lost records of last year payment and now asking us to pay for that again. I dug up my transaction confirmation so tough luck for them, but still - I regret doing any business with this company very much... read more

Terrible costumer service. Do not use Viacord to store anything from you baby. I don't trust this company. For my family is too late but don't do the same mistake. read more

When my children were born I signed each of them up for cord blood storage. Now my daughter is 18 and has shown no signs of any medical need to continue storing the blood. After consulting with research doctors, I found that they are skeptical at the viability of the stored blood after so many years. I chose to cancel my oldest daughter's cord blood storage when she was 16. I specifically called the company and told them which accounts I would pay for and which I would not. They never mentioned a "termination agreement" needed to be signed. My daughter is now 18, and the company has stored my credit card number and has continued taking payment for ALL of the children's blood storage. When I called them, they would not reimburse me the amount I did not want paid, nor would they even mention that I needed to sign a "termination agreement" in order to terminate the storage until I spoke to their moron supervisor "Gene". I never authorized them to keep my card number on file, nor did I authorize them to automatically pay for the storage. Further, when I pointed out that I did not authorize them to keep my card number on file, nor did I authorize the payments, they are trained to act as if they are confused and that you are the one not making sense. Be very leery of this disreputable company. Apparently, cord blood storage is no longer in vogue and they are trying to milk whatever customers they had for whatever they can. They've lost their BBB accreditation and, no, they do not offer ANY customer service. They are VERY expensive for the very little that you get. Look elsewhere! read more

I am very upset with my Viacord experience. We did not renew our storage contract. We were hounded with calls to pay the annual storage fee. We were informed we had to sign a release..We did. They continued to call. We contacted them, they apologized said it was an error. Tonight collection agency calls and hangs up as I try to explain situation...I paid a conciderable amount of money to Viacord to be treated this way....Should not be so difficult to discontinue service . They did not act this way when they were selling the service.. read more

The Reviews below are not accurate. ViaCord has a great customer service team that is always working 24 hours a day. They always have someone there to answer a call. I called at 3 am to test this and there was someone there. Try it for yourself! The company is backed by a huge life sciences company called perkinelmer, so you know these cells will be there in the future. I can't believe that people actually read the reviews below and make their decisions based on a review placed by a family that most likely did not perform their duties for the services. When you research you will see that viacord is more expensive than alot of the providers but it is for a reason! The are actually extracting the stem cells. Other providers are saving blood and a piece of cord. They have the technology to extract the cells, that is where the research and the medicine is. Do not waste your money with another smaller or marketing friendly bank! Leading industry providers will always be more expensive but you get what you pay for. If you want to go with a company that is 2000 for 20 years of storage included, I say good luck because you just got beat for 2000. In the long run you will be happy you chose viacord. They will be there for you at the drop of a hat, in 20 years they will still be around and your cells will always be good! I hope people will see this review and disregard the bs below. ALSO for HY. Check BBB http://www.bbb.org/boston/business-reviews/laboratories-research-and-development/viacord-llc-in-cambridge-ma-61220/ their grade is an A+. Some of these comments make me laugh. Have a great day and make the smart choice! read more